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Service Quality Performance And Data Analysis

(Customer Service Assistant)

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
1 week ago
Recruiter active 8 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 8 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE
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Service Quality Performance And Data Analysis

KBZ Bank
ရန်ကုန်တိုင်း
APPLY HERE

Service Quality Performance And Data Analysis

(Customer Service Assistant)

KBZ Bank
Recruiter active 8 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
1 week ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 8 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

  • Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality;
  • To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches 
  • Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
  • Cleanse, transform, and validate data to prepare it for analysis.
  • Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
  • Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Provide recommendations for operational improvements and efficiency based on data-driven insights.
  • Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders.
  • Prepare the comparison reports every quarter to monitor the service improvement
  • Provide periodic reports.
  • Other duties as assigned.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • 5+ years banking experience
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies

What We Can Offer

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးျခားခ်က္မ်ား

International Standard
Leading Bank in Myanmar

အခြင့္အလမ္းမ်ား

Possibility for job training
Learn new skills and techniques
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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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