The role holder is responsible in providing primary sales support to the Trade & Foreign Remittances Sales team covering Corporate clients. Trade Finance VC provides a diverse range of trade products and services & Remittance services to corporate customers. Responsible to handle customer complaints, enquires and service calls and serve customer’s request.

• Assisting the sales teams in preparing client sales pitches, presentations for sales call visit
• Answers customers’ questions, inquiries, correct errors and resolves problems
• Liaise with and advise customers for all trade related transactions
• Handling of transaction related enquires and service call once their Funds arrive and Funds Outward
• Handling transaction related investigation and complaints
• Assist senior staff with managing/developing relationships within the banks
• Data Analysis/Reporting (monthly Report & Daily Report) - Sourcing info from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting
• Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals
• Ability to work within all team members/ positive thinking
• To achieve and complete target as per Value Center guidelines within timeline
• Champions the successful implementation of Finance and HR related policies, programs and initiatives within the Value Centre to facilitate the achievement of business plans and objectives
• Any ad-hoc duties assigned

• Bachelor’s degree, majoring in Economics, Business Management, English or related field
• At least 2 years working experience in Banking Industry, previous trade customer services & office support experience is preferable
• Comprehensive understanding of industry standards e.g relevant ICC rules and SWIFT
• Good in writing and speaking English
• Strong proficiency in Word, Excel, Outlook, Power Point
• Good team player with strong ability to work within a complex, rapidly changing environment