We will be recruiting for this position at the upcoming JobNATION job fair Yangon on 21st-March-2026 at Novotel Hotel Yangon.

If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you.

• Manage customer inquiries, complaints, and service requests
• Ensure timely and professional response to clients
• Maintain strong relationships with customers and key accounts
• Monitor customer satisfaction and service quality
• Oversee preventive and corrective maintenance activities
• Ensure systems (solar/electrical) are operating efficiently
• Coordinate with O&M engineers and technicians for site activities
• Monitor system performance and downtime
• Supervise Customer Service team and O&M team
• Assign tasks, monitor performance, and provide guidance
• Coordinate between technical teams and customer-facing teams
• Handle complex customer complaints and technical issues
• Escalate critical issues to senior management when required
• Ensure quick resolution and minimize service disruption
• Prepare service reports, maintenance reports, and KPIs
• Track service performance and response time
• Maintain proper records of service history and customer data
• Improve customer service processes and O&M workflows
• Implement best practices to enhance efficiency and service quality

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Business Administration, or related field
• 3–6 years of experience in Customer Service, O&M, or related engineering/service field
• Experience in solar / electrical systems is highly preferred
• Strong customer handling and problem-solving skills
• Good leadership and team management ability
• Strong communication and coordination skills
• Ability to handle both technical and non-technical issues
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Experience with CRM systems or service tracking tools is an advantage

• Good command of English (both written and spoken)