The Regional In-Charge (RI) is the principal authority and strategic owner of all KBZ Pay Centers within the assigned region. The role is accountable for end-to-end regional performance, operational excellence, service quality, risk governance, and people leadership, while driving productivity, transformation initiatives, and sustainable growth in alignment with KBZ Pay Center Business Unit objectives. The RI acts as the primary governance and decision-making lead at regional level and represents the region in engagements with senior management and Head Office.

Regional Ownership & Business Performance Leadership

• Own overall regional performance covering SLA, service quality, productivity, customer experience, and compliance.
• Ensure uninterrupted operations and consistent service standards across all KBZPay Centers in the region.
• Translate BU strategy into executable regional plans and measurable outcomes.
• Drive efficiency, cost discipline, and value creation across regional operations.

Leadership & People Governance (TM / TO / IC / 2IC / CCO)

• Lead and performance-manage Territory Managers, ensuring accountability and execution discipline.
• Set performance expectations and governance standards for all operational roles within the region.
• Review leadership bench strength, succession readiness, and people development plans.
• Take decisive action on persistent underperformance, misconduct, or 
• operational instability.

• Productivity, Transformation & Initiative Leadership

• Champion regional productivity initiatives, process optimization, and operational transformation.
• Sponsor and govern pilots, new service rollouts, and center expansion initiatives.
• Promote standardization, best practices, and innovation across centers.
• Drive regional team challenges, campaigns, and performance uplift programs aligned with BU targets.

• Risk, Compliance & Control Authority

• Act as the final escalation and approval authority for high-risk, sensitive, or critical regional issues.
• Ensure strict adherence to SOPs, regulatory requirements, audit standards, and internal controls.
• Oversee corrective action plans and ensure closure of audit findings and risk issues.
• Maintain strong coordination with Legal, Compliance, Risk, Tech, and other control functions.

• Stakeholder Management & Regional Representation

• Represent the KBZ Pay Center Business Unit at regional forums and with internal stakeholders.
• Coordinate with Branch Operations, Business Units, Finance, HR, L&D, and Technology teams.
• Provide strategic insights, risk visibility, and performance updates to senior management.
• Act as the escalation bridge between centers, territory leadership, and Head Office.

• Governance, Reporting & Decision Enablement

• Review, challenge, and endorse regional performance reports before submission.
• Ensure accuracy, integrity, and timeliness of regional data and KPIs.

• Provide actionable insights, recommendations, and forward-looking plans to management.

• Support incentive validation, budgeting, and resource planning processes.

   

• A Bachelor's degree (Business Admin, Management) or higher (MBA) (preferably in Business Management, Business Administration)

• 3-7+ years of progressive management experience, strong leadership, excellent communication, strategic thinking, and proficiency in business software, with a proven record in driving results and managing multiple locations/teams across a geographical area.