Job Purpose

Operational Compliance within the Portfolio SG Team in managing the Operational Compliance issues in support of wider due to Sales and Distribution Team. The postholder will be responsible for supporting the management for all process searches against the guidelines. To implement and manage a system of monitoring and control of S&D process. The postholder will also provide COCO Shops audit on process and stock control. The role will be effectively provided to avoid fraud cases on SIM Replacement; working closely together with Regions and Central Teams to deliver Operational Compliance Requirements. In addition, the postholder will be expected to build stakeholder relationships across the non-operational elements of the business of these requirements.

Key Responsibilities

1. Centralized Replacement Process:

• Check and audit Sim replacement process
• Special focus on Vanity Process.
• Suggest Process improvement.

2. COCO Operations:

• COCO Stock & Operational Process Check.
• Identify Gaps in process and give feedback to RH.
• COCO Cash management.

3. Distribution:

• Onboarding and performance call to NPOS – key driver of business
• Verify process at DTR to establish controls required for operation.
• Supporting and enhancing operational processes, including the harmonization of processes across regions
• Operational quality checking and first-line operational risk compliance.

4. Stakeholder Management:

• Following up with pending issues which are related to internal departments such as, IT, CAF & CC
• Developing and managing stakeholder relationships with internal teams such as Product Teams, Compliance Team, Finance Functions, Legal & Corporate Affairs.

Education

Bachelor’s degree or equivalent experience in business administration, management, or a related field.

Experience

• Proven experience as an executive assistant or similar role, preferably in Telcom industry.
• Proficient in using digital tools, productivity software, and AI-driven solutions to optimize workflow and productivity.
• Strong organizational skills with the ability to multitask, prioritize tasks, and meet deadlines in a dynamic setting.
• Exceptional attention to detail and accuracy, coupled with strong problem-solving abilities.
• Ability to maintain professionalism, discretion, and confidentiality when handling sensitive information.
• Excellent interpersonal skills with the ability to build positive relationships and collaborate effectively with diverse stakeholders.
• Demonstrated adaptability and resourcefulness in managing changing priorities and evolving responsibilities.