Assistant Operations Manager in Yangon

Assistant Operations Manager

(Customer Service Manager )

Capital Diamond Star Group (CDSG)

ကျောက်တံတား | ရန်ကုန်တိုင်း

1 ဦး

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

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Assistant Operations Manager

Capital Diamond Star Group (CDSG), ကျောက်တံတား | ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Assistant Operations Manager

Capital Diamond Star Group (CDSG)

ရန်ကုန်တိုင်း

ဒီနေရာမှာ လျှောက်ပါ

Assistant Operations Manager

(Customer Service Manager )

Capital Diamond Star Group (CDSG)

Myanmar - ရန်ကုန်တိုင်း

ကျောက်တံတား | ရန်ကုန်တိုင်း

1 ဦး

လွန်ခဲ့သော 1ရက်

ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Fantastic Opportunity for ...

Supervise and ensure the accuracy, completeness, and timely processing (within defined SLAs) of wallet user, partner accounts, government merchants, and MMQR merchant onboarding and KYC verification, in compliance with internal policies and CBM regulations.
Develop, review, and update SOPs for account onboarding and verification processes on a biannual basis to ensure operational efficiency and regulatory compliance.
Oversee distribution operations related to loan disbursement, repayments, and meter file reformatting and uploading, ensuring data accuracy and process adherence.
Supervise the handling and resolution of collection-related and B2B payment complaints in accordance with established procedures and SLAs.
Manage transaction dispute handling, including MMQR dispute cases, ensuring timely resolution and proper escalation to relevant teams within defined SLAs.
Define and maintain SOPs and SLAs for transaction disputes and fraud-related cases to strengthen operational controls and risk management.
Prepare test cases and actively participate in User Acceptance Testing (UAT) for new product launches, system enhancements, and deployment activities.
Prepare and submit regular operational reports to Line Manager.
Perform additional duties and ad-hoc assignments as required by Line Manager.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

Bachelor’s degree in Business Administration, Finance, Banking, Economics, Management, Information Systems, or a related field.
Professional certifications in Banking Operations, Compliance, Risk Management, or Digital Financial Services are an added advantage.
Relevant training in KYC/CDD, AML/CFT, payment systems, or regulatory compliance is preferred
5+ years of experience in mobile wallet, digital banking, or financial services operations.
Proven experience in SOP and SLA development and implementation for operational processes.
Strong analytical and problem-solving skills with the ability to drive process improvements.
Demonstrated team supervision and cross-functional coordination experience.
Ability to manage multiple priorities in a fast-paced environment with high integrity and accountability.

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

- Ferry Provide (near-pickup point)
- Phone allowance
- Sat, Sun & Public Holidays are Off
- Yearly increment base on performance

ထူးခြားချက်များ