ROLE PURPOSE  

The Business Analyst in Technology Transformation plays a key role in bridging the gap between business needs and technology solutions at Yoma Bank. The primary responsibility is to understand, analyze, and document business requirements, while working closely with both technical teams and business stakeholders to ensure successful solution delivery. The role ensures that all technological solutions are aligned with business objectives, enhancing operational efficiency and fostering innovation within the bank’s initiatives. 

KEY RESPONSIBILITIES    

1. Requirements Gathering & Analysis 

• Work with business stakeholders to gather and define clear, concise, and detailed business requirements for technology solutions and improvements. 
• Analyze current business processes, workflows, and systems to identify opportunities for improvement and innovation. 
• Translate business needs and insights into actionable requirements for development and engineering teams. 

2. Collaboration & Solution Design 

• Collaborate with UI/UX Designers, Architects, and Engineering teams to ensure requirements are effectively integrated into solution design and delivery. 
• Act as the liaison between business stakeholders, product owners, and the technology team to align project goals, deliverables, and timelines. 
• Support architects and developers by clarifying business needs and validating functional specifications. 

3. Documentation & Communication 

• Prepare comprehensive documentation including business requirements (BRD), functional specifications (FSD), process flows, wireframes, epics, and user stories for both technical and non-technical audiences. 
• Ensure requirement traceability throughout the project lifecycle. 
• Facilitate workshops, demos, and review sessions to validate requirements and designs with stakeholders. 

4. Testing & Validation 

• Assist in defining acceptance criteria and test scenarios. 
• Coordinate and support User Acceptance Testing (UAT) to ensure solutions meet business requirements and quality standards. 
• Validate delivered solutions against documented requirements and ensure readiness for deployment. 

5. Change Management & Continuous Improvement 

• Support change management initiatives by ensuring communication and training materials are developed to facilitate smooth adoption. 
• Monitor and evaluate the performance of implemented solutions, providing recommendations for enhancements to improve effectiveness and efficiency. 
• Provide analytical insights into project metrics, progress, and performance to guide decision-making. 

Education & Special Training 

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field
• Certification in Business Analysis (e.g., ECBA, CCBA, CBAP, PMI-PBA), PSPO, Scrum, Project Management (PMP) is an advantage

Experience 

Essential 

• 3+ years of experience in business analysis, solution development, or related roles within the banking, financial services, or technology industry
• Proven experience in gathering, analyzing, and documenting business requirements for technology-driven solutions
• Hands-on experience working with cross-functional teams, including business stakeholders, developers, and product managers, to deliver technology solutions

Desirable 

• Experience in process optimization, workflow automation, or digital transformation initiatives is a strong advantage
• Prior involvement in system implementation, integration projects, or banking application development is preferred
• Exposure to data analysis, reporting tools, and business intelligence solutions is a plus

Knowledge & Skills 

• Strong understanding of business analysis frameworks, process modeling, and requirement documentation techniques
• Familiarity with software development lifecycle (SDLC), system integration, and banking technology solutions
• Knowledge of banking operations, financial products, and regulatory requirements within the financial sector
• Experience with process modeling tools (e.g., Visio, Draw.io), project management tools (e.g., JIRA, Confluence), and AI tools
• Basic understanding of data analysis, and reporting tools for business insights
• Ability to analyze complex business processes, identify inefficiencies, and propose effective solutions
• Strong presentation and documentation skills for both technical and non-technical audiences
• Ability to manage multiple tasks and priorities in a fast-paced, technology-driven environment
• Strong organizational skills with the ability to work independently and collaboratively within a team
• Comfortable working in an Agile development environment, with an adaptable and proactive approach to change.

Languages 

• Working proficiency in English and Burmese