Business Analysis & Requirements

• Conduct detailed analysis of hospital workflows (OPD, IPD, Pharmacy, Lab, Billing, EMR, etc.)
• Gather and document business, functional, and non-functional requirements
• Prepare BRD, FRD, SOPs, workflow diagrams, and user stories
• Perform gap analysis between hospital needs and standard HMS features

HMS Implementation & Vendor Coordination

• Coordinate with HMS vendor for system configuration and change requests (CRs)
• Validate configurations against approved requirements
• Support data setup, master data validation, and process alignment

Testing, Training & Go-Live

• Plan and execute UAT with hospital stakeholders
• Manage UAT defects, clarifications, and sign-off
• Lead end-user training sessions and prepare training materials
• Support go-live, hyper care, and post-implementation stabilization

Stakeholder & Pre-Sales Support

• Act as primary liaison between hospital users, vendor, and internal teams
• Support pre-sales demos, solution presentations, and proposal discussions
• Provide functional inputs for RFPs and project estimates

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or Business Management.
• Minimum 4–7 years of experience as a Business Analyst or HMS Functional Consultant.
• Proficiency in MS Office (Word, Excel, PowerPoint) and basic process diagramming tools such as Visio, Draw.io, or Lucid chart.
• Proficiency in Power BI for data visualization and reporting is preferred.
• Hands-on experience in HMS / Healthcare IT implementation projects

• Certifications such as CBAP / CCBA / ECBA (IIBA), PMI-PBA, PMP or Agile/Scrum certification, or ITIL Foundation is an advantage
• Prior experience with core HMS modules, including OPD, IPD, Billing, Pharmacy, Laboratory, and EMR.
• Technical exposure to HIS integrations, involving laboratory devices, mobile applications, and reporting tools.
• Strong understanding of hospital operations and clinical workflows.
• Proven experience in UAT planning, execution, and user training