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Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
Verified This job has been verified by the company as a real job vacancy. 02 Sep 2025
လွန်ခဲ့သော12 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
လွန်ခဲ့သော12 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ကုမ္ပဏီ အချက်အလက်များ ဤကုမ္ပဏီမှအလုပ်များ 119
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Customer Resolution Officer

KBZ Bank
ရန်ကုန်တိုင်း

Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank
လွန်ခဲ့သော12 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
02 Sep 2025
Verified This job has been verified by the company as a real job vacancy.
လွန်ခဲ့သော12 နာရီ က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Good Opportunity for ..

  • Handle all issues and customer complaints from every channel
  • Review and find out the best solution to meet the customer’s satisfaction
  • Meeting with customers if necessary, to do service recovery
  • Conduct the complaint analytical reports and submit them to Customer Resolution Manager
  • Summarizing complaint data for management review
  • Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily
  • Maintain excellent relationship with the customer
  • Conduct regular branch visits and find out the improvement area at the branches
  • Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employee.  
  • Able to work in the assigned branches to improve the branch customer service standards and traveling to different area
  • Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution
  • Documenting customer interactions at the branches
  • Provide periodic reports.
  • Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

  • Any University Degree, have to experience in Project Management or Marketing
  • Minimum 5 years’ experience in banking or financial industry
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques
သက်တမ်းကုန်သွားပါပြီ
OR
ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

နောက်ထပ်အလားတူအလုပ်များ

အလုပ်များကြည့်မည်

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