Purpose/ Mission

• Always deal with customers in a professional manner and provide exceptional customer service
• Monthly Tendering process to ensure efficiency and compliance
• Logistic experience more prefer
• Having experience to communicate with government official
• Liaise between internal departments and suppliers to provide excellent service.
• To work safely at all times and to actively participate in JMCS Safety programs. 
• Be the first point of contact for customers ensuring the JMCS Service Charter is achieved at all times.
• Answer calls with a professional phone manner, use JMCS greeting and within 3 rings.
• Respond promptly to emailed enquiries, within 24 hours.
• Always deal with customers in a professional manner and provide exceptional customer service.
• Use problem-solving skills and think outside the box for solutions to customer issues.
• Seek positive and negative feedback on JMCS service performance.
• Arrange truck booking and follow up and manage with third party logistic
• Prepare delivery order and detail list then apply Delivery In / Out Approval in TSMC Portal
• Liaise with the Supply Chain dept to ensure timely deliveries and Finance dept for account payments.
• Support direct Manager with preparation and execution of events and other JMCS activities.
• Stay up to date with new products and market dynamic pricing, new products, suppliers.
• -Complete arising tasks as directed by Sales VP & Manager
• -Ensure the accuracy of the data and sales order related to Second/Down grade.
• Monthly Tendering process to ensure efficiency and compliance.
• Liaise between internal departments and tender suppliers to provide excellent service.

Requirements/ Skills/ Experience

• Minimum 2 (two) years proven experience in customer service role or equivalent
• Logistic experience more prefer
• Having experience to communicate with government official
• Proficiency in Burmese and English
• Outstanding communication and interpersonal abilities
• Fast learner, creative and with a passion for sales
• Thorough understanding of negotiating techniques
• Self-motivated with a results-driven approach
• Aptitude in delivering effective presentations to groups of people
• Moderate skills of MS Office applications, particularly MS Excel / MS Power Point
• Bachelor’s degree and related Certificate or Diploma
• Business related Degree highly regarded
• Trained in customer techniques
• Numerically literate, comfortable working with numbers, making sense of metrics, preparing reports
• Excellent organizational and multi-tasking skills
• A team player with a customer-oriented approach and the potential and attitude required to learn
• Good in communication skill and problem-solving skills
• Bachelor’s degree and related Certificate or Diploma
• Business related Degree highly regarded
• Trained in customer techniques