1. Sales & Business Performance

• Lead and manage new and used car sales operations to achieve monthly and annual targets
• Develop and execute sales strategies, promotions, and pricing plans
• Monitor market trends, competitors, and customer preferences
• Ensure high conversion rates from inquiries, test drives, and leads
   

2. Operations Management

• Oversee daily showroom operations, including sales, service, parts, and administration
• Ensure compliance with OEM (manufacturer) standards, policies, and processes
• Maintain showroom presentation, inventory levels, and vehicle display standards
• Coordinate with suppliers, financiers, and insurance partners

3. Financial Management

• Prepare and manage budgets, forecasts, and profit & loss statements
• Control costs and maximize profitability across all departments
• Review financial reports and take corrective actions where required
• Ensure accurate billing, collections, and financial controls

4. Customer Experience & Satisfaction

• Ensure exceptional customer service across all touchpoints
• Handle escalated customer complaints and resolve issues effectively
• Monitor CSI/NPS scores and implement improvement initiatives
• Build long-term customer relationships and brand loyalty

5. Team Leadership & HR Management

• Recruit, train, motivate, and retain high-performing staff
• Set performance targets and conduct regular reviews
• Foster a positive, ethical, and performance-driven work culture
• Ensure compliance with labor laws and company HR policies
   

6. Marketing & Brand Development

• Support and execute local marketing and promotional activities
• Strengthen brand presence in the market
• Build partnerships with corporate clients and local businesses

7. Compliance & Risk Management

• Ensure adherence to legal, safety, and regulatory requirements
• Maintain accurate documentation and audit readiness
• Enforce ethical business practices and internal controls

• Bachelor’s degree in Business Administration, Management, or related field (MBA preferred)
• 8–15 years of experience in automotive dealership operations
• Minimum 3–5 years in a senior management or General Manager role
• Strong understanding of automotive sales, service, and financial operations