. Job Summary

A Key Account Executive is responsible for managing and developing relationships with the company’s most important clients (key accounts). The role focuses on maintaining customer satisfaction, increasing sales, and ensuring long-term business partnerships.

2. Key Responsibilities

• Manage and maintain relationships with key customers or major clients.
• Understand client needs and provide suitable products or services.
• Achieve sales targets and revenue growth from key accounts.
• Prepare sales plans, reports, and forecasts for management.
• Coordinate with internal departments such as sales, logistics, finance, and customer service.
• Handle customer complaints and provide quick solutions.
• Negotiate contracts, pricing, and agreements with key clients.
• Monitor market trends and competitor activities.
• Identify opportunities to expand business with existing clients.
• Ensure high level of customer satisfaction and retention.

Skills

• Strong communication and negotiation skills.
• Excellent relationship management ability.
• Sales and customer service mindset.
• Good problem-solving and analytical skills.
• Ability to work under sales targets and pressure.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Education

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.

Experience

• 2–5 years experience in Sales, Key Account Management, or Business Development.
• Experience handling corporate or major clients is preferred.