Position Purpose 

The role holder is responsible for the POS machine configuration, QR stand production, ensure the payment is error free and provide comprehensive in-person training based on the applied product (QR,POS,QR on POS and MM Pay).

Key Responsiblities and Accountabilities

• Manage new POS machine and master key paring in secure room.
• Troubleshooting the issue/error of POS and QR.
• POS terminal preparation and transaction testing.
• QR stand production and transaction testing.
• Package the stand and POSM material for logistics.
• Provide in-person and online training after getting the appointment.
• Manage the outsourced POS installation vendors.
• Coordinate with Telcos for the SIM issue and billing.
• Coordinate with QR Stand production and logistics vendors.
• Support new merchant onboarding in the Onboarding system if required.
• Working with internal and external cross-function teams.

Key Performance and Success Indicators

• Minimum 1 year of working experience in the merchant business field and financial services industry
• Knowledge in the merchant business field, payment industry and customer service
• Proficient with Microsoft Office applications (especially Microsoft Excel)
• Adapts easily to new environment and can work with a variety of people
• Excellent team worker, collaborating effectively across divisions Organized, with good attention to detail and ability to effectively prioritize tasks
• Fresh graduates are welcome to apply