Head of Operations

Reporting Line

Reports directly to the Chairman

Role Purpose

To take full ownership of daily operations, ensure execution discipline, manage staff performance, and implement SOPs so that the Chairman is not required to intervene in routine operational matters.

This role is execution-centric, not strategic.

Job Description (JD)

1. Operational Ownership

• Manage and oversee all day-to-day operations across departments

• Ensure smooth execution of ongoing activities and projects

• Translate Chairman’s decisions into actionable tasks

• Resolve operational issues independently

2. Staff & Performance Management

• Supervise department staff and team leaders

• Assign tasks, monitor performance, and enforce discipline

• Handle routine staff issues, attendance, and productivity

• Escalate only serious or exceptional HR matters

3. SOP Implementation & Control

• Implement and enforce SOPs, policies, and internal controls

• Identify operational gaps and recommend improvements

• Ensure consistency and standardization in execution

4. Coordination & Reporting

• Coordinate between departments to avoid bottlenecks

• Conduct regular operational meetings

• Prepare simple operational reports for the Chairman

• Escalate risks (financial, legal, reputational) only

5. Authority & Limitations

Authorized to:

• Make daily operational decisions

• Assign and prioritize staff work

• Enforce SOPs and internal rules

Not authorized to:

• Decide company strategy

• Approve investments or equity matters

• Change organizational structure independently

• Override Chairman’s final authority

Key Performance Indicators (KPIs)

• Operational continuity and stability

• Reduction in issues escalated to Chairman

• Staff discipline and performance consistency

• SOP compliance level

• Timeliness of execution

Education

• Bachelor’s degree (Business, Management, Engineering, or related field preferred)

Experience

• 5–10 years experience in operations, administration, or management

• Experience managing teams in SMEs or family businesses preferred

• Hands-on operational background (not purely strategic)

Skills & Competencies

• Strong execution and follow-through

• Practical problem-solving

• Clear communication

• Ability to work independently with accountability

• Comfortable with hierarchy and authority boundaries

Personal Attributes (Very Important)

• Calm under pressure

• Not ego-driven

• Does not seek ownership or strategic control

• Comfortable executing decisions without debate

• Reliable, disciplined, and consistent