Customer Support Management

• Lead support team across hotline, Viber, Facebook, and other channels.

• Ensure timely, accurate responses, SLA compliance, and ticket resolution.

• Train, mentor, and monitor team performance; drive service improvements.

After-Sales Service Leadership

• Oversee delivery of after-sales services, including complaints, adjustments, and customer support.

• Supervise staff in handling customer needs across all channels.

• Conduct root-cause analysis for recurring issues and implement process improvements.

Inventory & Procurement Oversight

• Manage e-stock records, SIM usage, and replenishment planning.

• Develop procurement plans; maintain supplier relationships (e.g., DDR/Teco).

• Resolve discrepancies and ensure uninterrupted inventory flow.

• Monitor daily recharge transactions; forecast stock needs.

• Verify recharge bank transfers and update data in the Get portal.

• Maintain records for reporting; resolve recharge-related complaints.

POS Device Operations

• Supervise POS device tracking, setup, repair, and distribution.

• Conduct stock checks; coordinate with 3PL for delivery and collection.

• Resolve POS complaints through ticketing systems and after-sales support.

• Any Bachelor’s degree.Diploma in Business, Management, IT, or related field.

• 3–5 years of relevant experience (Prefer Telecom & Fintech), including 2+ years in a supervisory role.

• Strong knowledge of customer service, after-sales, POS, and stock management.

• Proficient in MS Office, ERP/e-stock, and ticketing systems.

• Excellent communication, leadership, and problem-solving skills.

• Ability to work cross-functionally and manage multiple priorities.