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Service Quality Performance And Data Specialist

(Customer Service Assistant)

KBZ Bank
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
Verified This job has been verified by the company as a real job vacancy. ဒီနေ့
လွန်ခဲ့သော1 ရက် က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
လွန်ခဲ့သော1 ရက် က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
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Service Quality Performance And Data Specialist

KBZ Bank
ရန်ကုန်တိုင်း
ဒီနေရာမှာ လျှောက်ပါ

Service Quality Performance And Data Specialist

(Customer Service Assistant)

KBZ Bank
လွန်ခဲ့သော1 ရက် က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
  1 ဦး
ဒီနေ့
Verified This job has been verified by the company as a real job vacancy.
လွန်ခဲ့သော1 ရက် က အလုပ်ခန့်အပ်သူ active ဖြစ်နေခဲ့သည် The recruiter at this company was last active reviewing applications.
ဒီနေရာမှာ လျှောက်ပါ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

လုပ်ဆောင်ရမည့်တာဝန်များ

A Good Opportunity for ..

  • Assist in collecting and organizing large sets of data from various sources, ensuring accuracy and completeness.
  • Cleanse, transform, and validate data to prepare it for analysis.
  • Support the preparation of dashboards, reports, and presentations for internal stakeholders.
  • Monitor trends and flag potential issues or improvements in service performance for further analysis.
  • Maintain organized records of all data-related activities, ensuring adherence to data governance standards.
  • Generate regular and ad-hoc reports based on service quality metrics as required.
  • Collaborate with the reporting officer to design and refine templates for reporting.
  • Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
  • Liaise with internal teams to gather required data and provide support for ongoing projects.
  • Participate in team meetings and contribute insights based on data analysis.
  • Provide administrative support to the Service Quality team as needed.
  • Monitor and track customer service metrics, such as resolution rate, and customer satisfaction scores, net promoter scores (NPS), VOCs, etc.
  • Provide recommendations for operational improvements and efficiency based on data-driven insights.
  • Prepare the comparison reports on monthly or quarterly basis to monitor the service improvement
  • Other duties as assigned.

ဘယ်သူ့အတွက်လဲ

Male/Female

လိုအပ်သောအရည်အချင်း

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • Minimum of 1-2 years of experience in data entry, reporting, or a related field.
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Problem-solving mindset with an analytical approach to data.
  • Proficiency in PC applications in MS Office

ကျွန်တော့်တို့ ဘာတွေကမ်းလှမ်းနိုင်သလဲ

အက်ိဳးအျမတ္

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

ထူးခြားချက်များ

International Standard
Leading Bank in Myanmar

အခွင့်အလမ်းများ

Possibility for job training
Learn new skills and techniques
ဒီနေရာမှာ လျှောက်ပါ

အလုပ် လျှောက်မည်

OR
ဒီအလုပ်ရှင်ထံမှနောက်ထပ်အလုပ်များ

လုပ်သက်အဆင့်

Experienced Non-Manager

အလုပ်အမျိုးအစား

Customer Service, Support

အလုပ်၏လုပ်ငန်းအမျိုးအစား

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့်ဆုံး ပညာအရည်အချင်း

Bachelor Degree

အလုပ်ချိန်အမျိုးအစား

Full Time

နောက်ထပ်အလားတူအလုပ်များ

အလုပ်များကြည့်မည်

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