JOB DESCRIPTION: Provides product/service information by answering questions; offering assistance. Operation floor checking for support to agents call answering. Checking and arrange manpower for call center service level by time. Monitor low productivity and low score on customer satisfaction. Briefing/coaching to agents for weekly QA score and improves quality results by recommending changes. Monitor and encourage for telemarketing to achieve daily target. Maintain and control for group attendant %. Maintains call center database by entering and verifying information; updating.
This role is ideal for someone with a strong understanding of digital and social media platforms, content marketing, SEO/SEM, and digital media buying. This role requires strong copywriting skills and a passion for sports, local content, and digital media. Support the planning and implementation of digital marketing campaigns across social media, SEO/SEM, content marketing, and digital media buying. Write clear, engaging, and brand-consistent copy for social media posts, digital ads, websites, and short-form video scripts. (error-free) Plan, schedule, and manage content across CANAL+ digital platforms, including Facebook, Instagram, YouTube, TikTok, Viber, and website. Assist in developing and executing content strategies that align with marketing goals and audience interests. Create engaging short-form video content (e.g., Facebook Reels, TikTok videos), leveraging tools like CapCut and similar. Coordinate with talents to ensure scripts effectively promote the content and convey key messaging Collaborate with designers, editors, and editorial teams to support the content production, including visuals, videos, and animations. Monitor current trends, digital culture, and platform updates to inform content creation and audience engagement. Analyze campaign performance and provide actionable insights for ongoing optimization. Ensure brand consistency and high-quality output across all digital touchpoints.
Implement sell of CANAL+ offer during sales activities to prospects in order to reach the target such asStreet marketing Sales activations (malls…) Door to door Participation to events (sponsoring…) Generate prospects contacts during the events and do the call follow-up Help and support during the set-up of the events Give recommendations and inputs to the Trade Marketing & Outdoor Team Leader to always improve.
Create and maintain Program Planning and Scheduling for CANAL+ In-house channels Build schedules and program formats for play-out to air and deliver accurate day-to-day scheduling layout Troubleshoot issues with incoming programming by coordinating with different stakeholders (internal) as needed Manage program inventory and establish schedules based on program availability and evaluation of research/ratings data as instructed by Program Manager Communicate and coordinate all program scheduling information to (Canal+ Editorial Management, Production Management, Material Management, Artistic Management, Localization Management) All other duties as assigned by Manager in program management duties
The Sales Representative responsibility is to introduce and sell CANAL+ services to customers, and answer to customer's needs and questions. MAIN DUTIES : Welcome and introduce effectively and professionally CANAL+ products to customers Actively sell and convince customers to purchase CANAL+ products Answer and consult all inquiries/complains of customers Monitor the display of the showroom, keep the showroom clean and professional Implement the sales plans and sales promotion programs assigned by Showroom Manager Perform all other sales activities in the showroom in team with other members to achieve sales target of the showroom Coordinate with after-sales teams (including Technical Team, Logistics Team, ect…) to process the purchase orders of the customers
65% Video Editing Junior editing skill is acceptable. Can be able to use editing software such as Adobe Premiere and After Effect. To do quick editing by using basic edit skills. Mainly for urgent edit process to be inline with sports LIVE nature. 25 % Production Liaise with production teams to ensure smooth coverage in live and program production file delivery. In case of substitute leave or while other sports team is on leave, to do office related duties (such as planning, updating, coordination of event information, file delivery follow-up) 10 % Planning Implement detailed plans on office documentation process Coordinate and update program schedule Coordinate with internal teams (sports team) and external teams (programming, materials, FG) mainly for sports LIVE events and program updates, file delivery process follows up