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Job Summary

The Supervision Technician is responsible for 24/7 monitoring of broadcasting, transmission, and network systems to ensure uninterrupted service delivery.

The role requires hands-on experience in NOC monitoring, incident handling, tickets logging and escalation management.

The candidate must understand the operational nature of a Network Operations Center, including real-time alarm monitoring, service impact assessment, and cross-team coordination.

Key Responsibilities

1. System & Service Monitoring

• Monitor broadcasting platforms, headend systems and infrastructure.
• Monitor transmission links (Satellite, Fiber, IP-based transport).
• Track alarms, alerts, and performance using monitoring tools.
• Identify service degradation and potential risks proactively.

2. Incident Management

• Detect, analyze, and troubleshoot first-level technical faults.
• Perform initial diagnostics and isolate root causes.
• Escalate incidents to relevant internal teams or vendors based on severity.
• Follow escalation matrix.

3. Escalation & Communication

• Act as the first point of contact during service outages.
• Coordinate with Infra, IT, cross departments and vendor teams.
• Provide timely incident updates to management.
• Prepare incident reports and post-mortem summaries.

4. Operational Procedures

• Follow SOPs and operational workflows.
• Maintain shift handover reports with clear fault status updates.
• Ensure accurate logging in ticketing systems.
• Support planned maintenance activities and change management processes.

5. Service Quality Assurance

• Ensure broadcast signals are delivered without interruption.
• Monitor Transport Streams and verify service availability across platforms

Required Qualifications

• Minimum 1–2 years of experience in:
  • NOC operations
  • Telecom network monitoring
  • Broadcasting supervision is a plus

• Required Technical Skills

• Basic to intermediate knowledge of:
  • DVB-S/S2, DVB-T2 and OTT systems
  • MPEG-TS basics
  • Monitoring tools and alarm systems
• Experience with ticketing systems
• Understanding of SLA and incident severity classification