Summary The Service Manager oversees workshop and body shop operations, ensuring efficiency, productivity, and service quality. Responsibilities include workload management, staff supervision, technical support, performance evaluation, and budget planning. This role requires expertise in automotive repair, strong leadership, and a results-driven approach to maintain high service standards and customer satisfaction. Key Responsibilities Improve cost efficiency and productivity within the workshops from a managerial standpoint. Determine priorities, allocate work to workshop/body shop staff, and monitor overall processes. Ensure service and repair targets are met and report overall workshop efficiency and performance to top management. Manage staffing levels to meet operational needs, ensuring technicians are trained on new equipment, tools, and service procedures. Oversee the maintenance and proper usage of workshop tools, equipment, and materials. Provide technical advice and assistance to team members while conducting annual performance appraisals. Evaluate the impact of work delays, interruptions, or changes in plans, and implement necessary actions. Review customer service orders, inspect the quality of repairs, and ensure compliance with workshop policies before vehicle release. Plan and adjust workloads based on staff skills and abilities. Prepare and manage the annual budget for the department, track expenditures, and implement corrective actions. Responsible for additional tasks assigned by top management.
Team Leadership and Management, Lead and mentor a high-performing sales team,Set sales targets, provide guidance, and motivate team members to achieve goals. Conduct performance evaluations and provide regular feedback to improve sales performance. Develop and implement sales training programs to enhance the skills and knowledge of the sales team. Foster a positive and collaborative work environment to promote teamwork and productivity. Sales Strategy and Planning, Develop and execute strategic sales plans to meet business objectives. Analyze market trends, customer needs, and competition to identify sales opportunities. Set sales targets aligned with overall business goals. Monitor and evaluate sales performance, analyze sales data, and generate reports for management review. Client Relationship Management, Build and maintain strong relationships with key clients and strategic partners. Conduct regular meetings with clients to understand their needs, address concerns, and identify upselling or cross-selling opportunities. Collaborate with the marketing team to develop targeted sales campaigns and promotional strategies. Stay updated on industry trends, market conditions, and customer preferences to adapt sales strategies accordingly Sales Forecasting and Budgeting, Prepare sales forecasts and budgets based on market analysis and sales projections. Monitor and control sales expenses to ensure adherence to the allocated budget. Conduct regular sales pipeline reviews and provide accurate sales forecasts to management. Collaboration and Communication, Collaborate with internal teams, such as marketing, product development, and customer service, to ensure alignment and support sales efforts. Communicate sales strategies, targets, and initiatives to the sales team and ensure their understanding and buy-in. Coordinate with other regional sales managers and share best practices to optimize sales performance across regions. Represent the company at industry events, trade shows, and conferences to promote the brand and build professional networks.
Provide first-line support for ERP issues related to store operations. Monitor system usage and ensure compliance as guideline at the store level. Troubleshoot and resolve issues, and escalate to respective functional unit(s) when needed. Deliver hands-on training to store staff on ERP processes and functions. Ensure all store users understand and follow proper ERP procedures. Update and maintain user manuals or quick guides for store reference. Collect feedback from stores and recommend improvements to system usage or process. Submit store visit reports and highlight recurring problems and training needs. Willingness to travel frequently to regional stores
Requirements Analysis & Documentation Elicit, analyze, and document detailed business and system requirements through workshops, interviews, data analysis and any requirement gathering techniques. Translate business needs into functional specifications, user stories, and process flows Support scope definition and change management during project lifecycle Business Process Improvement Evaluate existing workflows and identify optimization opportunities through automation or system enhancements Work with stakeholders to redesign inefficient processes and establish measurable KPIs Ensure proposed solutions align with both operational and strategic business goals Stakeholder Collaboration Serve as a liaison between business units and IT teams to ensure clear understanding and alignment Facilitate discussions between end-users, technical teams, and external vendors to validate requirements and deliverables. Manage expectations and maintain transparent communication throughout the project lifecycle Solution Validation & Quality Assurance Support testing phases by validating requirements, reviewing test cases, and coordinating user acceptance testing (UAT) Ensure delivered solutions meet agreed business outcomes and compliance standards Document and communicate post-implementation feedback and lessons learned Innovation & Business Insight Enablement Leverage insights from projects and operations to propose new digital solutions or efficiency improvements Support management with business impact analysis and recommendations for future technology initiatives Contribute to the continuous improvement of enterprise processes and data-driven decision-making
Search seasonal items and highlight items Detail price change and proceed Return process in detail Nego and discuss big promo items Improvement (Rebate, Buying Income, Sale and Gross Profit) Evaluate and make suggestions for new product offerings based on consumer research Examine promotion details and resolve any pricing discrepancies if needed Provide all the needed information on products, their prices and promotion Handle all supplier inquiries and requests Provide strongly promotion for customers such as promotion periods Monitor sales improvement and SLA. Planning the purchasing of goods based on market supply chain requirements Scouting and qualification of best suppliers in terms of quality-cost ratio Negotiating economic and contractual conditions, i.e. time, cost, quantities, delivery terms Managing purchases and inputting orders and details using management software Monitoring deliveries and stock levels Producing reports on merchandising department activities Analyzing market trends Data support to line Manager Other related responsibilities and duties as assigned by line Manager Day to day issue (Capital & GNG) Perform any other tasks as assigned by line manager
Perform penetration testing on applications, APIs, and cloud environments. Conduct network penetration testing on servers, databases, and POS devices. Assess wireless networks for security risks. Support social engineering tests such as phishing campaigns. Provide reports with risks, remediation, and mitigation steps. Work with teams to implement fixes and improvements. Guide junior engineers and support audits. Contribute to DevSecOps initiatives by integrating security into CI/CD pipelines.
Oversee daily delivery operations, including dispatch, transit, and arrival. Manage handover after checking, control DC shipping notes and truck seal notes, and prepare daily delivery plans and run sheets. Approve delivery checklists and gate passes. Monitor and report on GTO document flow (daily/weekly/monthly) and support store delivery operations nationwide. Plan staff attendance and OT; coordinate daily transport team schedules. Monitor GPS live feed and coordinate with the risk team for any delivery issues. Ensure all transport activities align with company policies, safety standards, and legal regulations. Lead and support transport staff; manage performance, training, and team development. Optimize delivery routes to improve efficiency and reduce costs. Utilize TMS/RMS systems effectively. Prepare and present reports on KPIs such as delivery efficiency, cost per mile, and vehicle performance. Support vehicle maintenance scheduling and coordinate with workshops to ensure minimal downtime. Identify opportunities to reduce transport costs while maintaining service quality and safety.
Own, oversee, and actively contribute to analytics and reporting for the Mobile Wallet Application, ensuring data accuracy, reliability and timely delivery to multiple stakeholders. Lead and continuously improve data analysis, reporting, and preparation processes to enhance efficiency, scalability, and consistency. Serve as the primary escalation point for data discrepancies, reporting issues, and analytical challenges, coordinating with vendors and internal teams to drive resolution. Drive data quality, reconciliation, and data governance initiatives to ensure trusted, consistent data across dashboards and reports. Own and perform end-to-end report and dashboard development using Power BI, Jasper Report, and other analytics tools, ensuring high-quality and timely delivery. Collaborate with cross-functional teams to translate business requirements into actionable analytical solutions. Write and review SQL queries, scripts, and stored procedures, and manipulate datasets to support reporting, analysis, and decision-making. Aggregate and summarize data to provide actionable insights for business strategy and operational decisions. Review and provide guidance on all new projects and products from a data and analytics perspective, ensuring data availability, quality, architecture, and analytics readiness. Mentor and upskill teams and stakeholders on data analysis, reporting, and Power BI best practices, fostering self-service analytics and data literacy. Create and maintain SOPs, documentation and reporting standards to standardize processes and facilitate knowledge sharing. Perform additional responsibilities as assigned by the Head of Data Analytics.
Design, develop, and maintain scalable data pipelines to ingest, process, and transform large volumes of structured and unstructured data. Implement and optimize ETL (Extract, Transform, Load) processes to integrate data from multiple sources into the data ecosystem. Analyze, clean, and organize raw data to ensure accuracy, consistency, and usability. Design and maintain data models, schemas, and database structures to support analytical and operational use cases. Implement data validation processes and quality checks to ensure data integrity. Monitor system performance, identify bottlenecks, and implement optimizations to improve efficiency and reliability. Develop and maintain documentation, including technical designs, workflows, and best practices, to facilitate knowledge sharing and system understanding. Perform complex data analysis and generate insights to support business decision-making. Design and deliver dashboards, reports, and data visualizations for internal and external stakeholders using business intelligence and reporting tools (e.g., Power BI, Tableau, Jasper Reports, etc.). Collaborate with cross-functional teams to resolve data-related technical issues and implement effective solutions. Support ad-hoc data requests and perform additional tasks as assigned by the Head of Data Analytics.