Market Expansion & Revenue Growth Look for new customers, especially in sectors like fast-moving consumer goods and beverages. Keep up with market changes, competitor moves, and customer feedback to spot new opportunities and work on clear, attractive service options and pricing that suit each customer's needs. Build long-term relationships with businesses and decision-makers to create trust and ongoing partnerships. Lead the development of strategic expansion plans, incorporating detailed investment proposals aimed at increasing market share and generating measurable revenue growth. Operations Oversee day-to-day operations of the transport department across all branches. Ensure timely deliveries through efficient route planning and vehicle allocation. Coordinate between departments to streamline workflows and minimize delays. Maintain discipline and professionalism among drivers and operations staff, including implementing company policies and procedures. Monitor daily KPIs and trip allowances to ensure operational targets are met and take corrective actions where necessary. Customer Service Continuously evaluate and improve transport processes with a focus on enhancing customer satisfaction. Implement strategies to improve service quality, reliability, and responsiveness. Conduct training programs to enhance driver behavior, safety, and customer interaction skills. Maintenance Lead and manage an in-house team of mechanics to ensure timely, high-quality maintenance for the entire fleet. Develop and enforce preventive maintenance schedules and procedures to reduce breakdowns and extend vehicle lifespan. Monitor vehicle performance, ensure compliance with safety regulations, and maintain accurate service records. Maintain vehicle downtime below a defined threshold (e.g., under 3%) to maximize fleet availability and utilization. Operational Optimization Maximize fleet utilization by leveraging TMS (GPS, sensors, and cameras) to track performance and optimize routes based on demand patterns. Continuously review and improve operational systems to enhance efficiency and boost overall performance. Ensure all trucks meet licensing, registration, and regulatory standards, keeping documentation up to date with timely renewals. Propose and implement improvements and process restructuring to align with company objectives. Budget Management Develop and oversee the annual budget for the transport department. Regularly monitor financial performance against the budget, identify any discrepancies, and take prompt corrective actions. Maintain tight cost control across key areas, including fuel, maintenance, staffing, and procurement. Design and implement strategies for cost reduction to improve overall financial efficiency.