Supplier Management (25%) Act as a contact between a company and suppliers. Negotiate on price and costs, delivery and specifications with suppliers. Liaising with suppliers to check the progress of existing orders and new orders. Product management (15%) Record sales and order information and brief customer service officer. Forecast demand from customers to order from suppliers Follow up the shipment status. Manage stock at point of sales to ensure product availability Strategy and plan (20%) Continuously identify, develop and explore new business opportunities with all customers to achieve the sales target. Execute the company sales & marketing strategy. Attend meetings and contribute to company strategy and policy-making as required Monitor and report on market and competitor activities and provide relevant reports and information. Review your own sales performance, aiming to meet or exceed targets. Customer & project management (20%) Arrange meetings with customers to identify opportunities, introduce our portfolio and start projects Listen to customer requirements and present appropriate products and solutions. Capture key detail of customer visits and projects in DKSH’s state of the art Customer relationship management (CRM) – tool “Salesforce.com”, immediately after each visit Develop and maintain relationships with existing customers in person, and via telephone calls and emails Service existing customers and always identify new opportunities Offer & Sell (20%) Make accurate quotations to customers considering all commercial aspects (incoterms, payment term, margin…) Negotiate prices with customers & suppliers to optimize our margin Sell
Achievement of sales targets and business objectives. Effective implementation of Territory Management Activities (TMA). Strong pre-call planning and post-call analysis skills. Efficient time management and route planning to maximize customer coverage. Ability to identify key focus areas and prioritize opportunities based on market demand and supply situations. Effective complaint handling and timely follow-up with customers. Accurate and timely updating of customer and market information. Good product knowledge, including product features, benefits, indications, and competitive advantages. Strong understanding of the pharmaceutical market, customer needs, and competitor activities.
Responsible for organizing , arranging and controlling in various administrative functions such as : office supplies, office administration and supervise in daily cleaning condition, safety and security of inside and outside warehouse and providing clerical supports on daily activities. Manage stationery processes, including collecting requests, coordinating with Head Office, and distributing supplies to departments. Oversee maintenance activities, M&E systems, and generator operations, ensuring proper monitoring, servicing, and record-keeping. Implement and supervise workplace safety measures, including fire safety, security procedures, and compliance with management plans. Support warehouse compliance by assisting with license renewals and related administrative processes. Supervise cleaning staff and ensure high standards of hygiene across warehouse, office, and public areas. Handle pantry supplies and household necessities, including ordering, distribution, monitoring, and reporting. Maintain accurate documentation and filing systems, and assist with meeting arrangements, events, and daily administrative support. Support management in budget monitoring, expense processing, coordination with internal/external stakeholders, and handling employee requests and escalations.
နေ့စဉ်အရောင်းတာဝန်များကို အချိန်မှီ ပြီးမြောက်အောင်ဆောင်ရွက်နိုင်ရမည်။ Customer များ၏ အော်ဒါများကို အချိန်မှီ တင်ရမည်။ သတ်မှတ်ထားသော sales target များကို ထိမှီအောင် ရောင်းချရမည်။ ချမှတ်ထားသော လမ်းကြောင်းများကို တိကျမှန်ကန်စွာ သွားနိုင်ရမည်။ ဝယ်သူ၏ တိုင်ကြားချက်များကို စိတ်ရှည်စွာဖြေရှင်းနိုင်ရမည်။ သက်ဆိုင်ရာ Sales Supervisor များကို အချိန်မှီ report တင်ရမည်။
To lead and manage the Client Support Executive team to deliver efficient, accurate, and timely client support services through well-designed processes, disciplined workflows, and strong execution standards. The role ensures Client Managers are optimally supported through a structured buddy system, enabling improved client experience, scalability, and operational excellence. On-time delivery of client support outputs Accuracy and error-free rate of reports and documentation Process cycle-time improvements SLA adherence, Internal stakeholder (Client Manager) satisfaction and measurable workflow efficiency gains Design, implement, and continuously improve client support processes and workflows Ensure deadlines, SLAs, and service standards are consistently met. Ensure accuracy, completeness, and compliance of all clientrelated documentation and reporting Enable Client Managers through a structured buddy system Ensure timely, accurate information flows to clients via Client Growth Managers Act as first escalation point for operational and administrative issues Define, track, and report process KPIs and service metrics Identify inefficiencies, risks, and improvement opportunities Support client onboarding readiness from a system and process perspective Lead, coach, and performance-manage, Client Support Executives. Allocate workload effectively and manage priorities across multiple clients Build a disciplined, high-performing, client-centric support team
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources Communicate effectively to the reporting manager and sales team on project progress, results and analysis that will lead to product solutions Cooperate with relevant team/clients to define new market trend, new product concepts to identify new opportunities/products/ingredients Maintain test reports, technical literature, equipment calibration, the raw materials database and project status files Develop and formulate new products by providing prototypes, formulations and procedures to support sales performance Design experiments to guarantee the capability and stability of products/samples Maintain a clean and safe working laboratory and operating practice and organizing files, computer generated reports and project-related documentation Monitor projects by coordinating with the sales team, including preparation of formulation guidelines, samples of finished products as per the customer expectations, etc. Analyze current product profile of key customers to suggest new recipes and techniques for product improvement for our key customers Support in providing technical training for the sales team to upgrade their technical capabilities and product knowledge Implement effective sampling procedures to make sure that samples are packed in hygienic conditions and distributed in a safe manner Assist the sales team to successfully demonstrate product applications to customers by undertaking trials at customer locations; and provide insight feedback and documentation support Support the sales team to resolve technical problems from customers on issues related to product compliance, new applications, innovation and introduction of new products, etc.
နေ့စဉ်အရောင်းတာဝန်များကို အချိန်မှီ ပြီးမြောက်အောင်ဆောင်ရွက်နိုင်ရမည်။ Customer များ၏ အော်ဒါများကို အချိန်မှီ တင်ရမည်။ သတ်မှတ်ထားသော sales target များကို ထိမှီအောင် ရောင်းချရမည်။ ချမှတ်ထားသော လမ်းကြောင်းများကို တိကျမှန်ကန်စွာ သွားနိုင်ရမည်။ ဝယ်သူ၏ တိုင်ကြားချက်များကို စိတ်ရှည်စွာဖြေရှင်းနိုင်ရမည်။ သက်ဆိုင်ရာ Sales Supervisor များကို အချိန်မှီ report တင်ရမည်။
Sales achievement TMA implementation Pre call planning & Post call analysis and time management & routing Key focus & priority as per supply/demand opportunity Complaint handling and Information update Product and market knowledge
Warehouse လုပ်ငန်းစဉ်များ ချောမွေ့ပြီး ထိရောက်မှုရှိစေရန်အတွက် အဖွဲ့ဝင်များနှင့်ဆောင်ရွက်ရမည်။ နေ့စဉ် operation ပိုင်းတွင် invoice များ စီစစ်ပေးခြင်း ပစ္စည်းပို့ခြင်းများဆောင်ရွက်ပေးရမည်။ နေ့စဉ် ပစ္စည်းပို့ခြင်းများဆောင်ရွှက်ပေးခြင်း နေ့စဉ်လုပ်ငန်းတာဝန်များကို Warehous တွင်ချမှတ်ထားသော (SOPs) များအတိုင်းလိုက်နာဆောင်ရွက်ရမည်။ Logistics and Transport Vendors များနှင့် Relationships ကောင်းမွန်အောင်ထိန်းသိမ်းပြီး လုပ်ငန်းစဉ်များ ချောမွေ့အောင် ဆောင်ရွက်ရမည်။