Assists to Head of Communication with the communications activities of the company. Involves in developing and implementing of an effective communication strategy based on the target audiences. Creates contents and manage communication campaigns to promote the company brand, activities, or product. Ensures all communication and marketing materials are aligned with brand standards. Checks company’s social media channels regularly and website to ensure business information are up to date. Collects and analyzes the users’ data from the respective communication channels and prepare reports for management for decision making. Liaises with external agencies and ensures that the products and services are received in good quality and on time. Visits to branch offices and clients for company’s promotional videos and posters. Plan and organize company’s events. Seeks opportunities to enhance brand reputation. Identifies any possible reputation risk to eliminates and reduces from brand damage. Manages conflict as it arises and escalates to management. Overview designs and provide feedbacks to team members. Executes any other ad-hoc duties required by team (or) assigned by management.
To propose to Management, all the modifications to the policies, processes, and procedures regarding the methodologies to manage risk, that are believed as necessary, have the proper approval by the adequate level in the organization. To monitor workplace activities to ensure that risk management protocols are being followed. Ensure compliance issues are reported to the line managers and follow up to ensure prompt compliance- Line Reporting. Provide control and compliance evaluation reports to the management on a monthly basis-Management Reporting. Create awareness in Hana Microfinance on the prevention, detection, and correction of fraud. Conduct regular spot visits and supervision of Branch and HO control Staff. Advise management of any possible area of policy weakness and recommend amendments as appropriate. Provide training to staff in order to build risk awareness within the company. To ensure staff at all levels recognize and manage risk as a core part of their responsibilities.
Managing the end-to-end life cycle for the production web applications and back-end portals. Produce fully functional customs application and integration with the existing platform. Improvement of system performance and optimization. Creating, maintaining and enhancing procedures, processes and designs of the system. Build up the new features and improvement the existing features for a few hundred thousand end-users. Design and architecture of mobile/web applications and API. Provide the solutions of the technical issues. Analyze the existing system and write the new specification of projects. Write the API documentation and supporting guidelines to identify the issues. Identifying and handling the code standardization and the system quality. Identifying and handling the technical risks, issues and escalations. Write clean and high performing code and conduct testing. Build features and applications with a mobile responsive design. Conducts a system architecture evaluation and collaborates with management and development team to improve the architecture. Stay up to date with new technologies and apply into the system as needed. Creates and leads the process of integrating IT systems to meet business requirements. Provide leadership to the development team, monitor, facilitate the team to address the issues. Support the team with any necessary tasks as requested or required. Participate fully in Agile digital transformation. Communicate clearly and effectively across all levels.
Work closely with team members (developers, project lead, and project managers) to support testing and delivery of high-quality software products Assist in creating and maintaining test cases and test scenarios based on requirements and changelogs Execute manual test cases for web and mobile applications under supervision Identify, document, and report bugs clearly with proper steps to reproduce Perform functional and regression testing for app and web features Support API testing and verify basic data accuracy and system behavior Assist in tracking and retesting defects until closure Document test execution results and maintain testing records Support cross-functional teams throughout SDLC/STLC processes Participate in requirement reviews and gain understanding of system workflows (loan lifecycle, repayment, charges, etc.) Learn QA tools, testing methodologies, and fintech domain processes Communicate issues and progress clearly to senior QA team members. Support UAT and release validation activities when required
Provide first-level technical assistance and support for incoming queries and issues related to systems, infrastructure, and new digitization projects. Understand technical issues at assigned branches, identify root causes, and implement workaround solutions; escalate unresolved issues to the Technical Support Team Lead when necessary. Install, configure, and maintain client computer hardware, security devices, IT assets, and software applications at assigned branches. Troubleshoot system, network, and security device issues; diagnose and resolve hardware and software faults efficiently. Monitor and maintain computer systems, networks, security devices, and other digital equipment to ensure optimal performance. Manage IT assets for assigned branches, including FAMS-related tasks and asset distribution, and report status to the ICT Team. Actively support operational delivery and participate in User Acceptance Testing (UAT) for new product and feature releases when required. Clearly document and communicate escalated technical issues to the Technical Support Team Lead. Record, track, and report all incoming technical support requests and inquiries. Follow up on all ICT-related tasks, including IT asset tracking and coordination between Head Office and branch locations. Update and track issue status in the ticketing system to ensure timely resolution and proper documentation. Contribute to team objectives by completing assigned tasks and supporting overall team performance. Assist team members with additional tasks as requested or required. Provide basic technical training and guidance to staff at assigned branches when needed. Travel to branch offices as required to install and set up ICT infrastructure and devices
Leading the migration, management, and optimization of local and cloud infrastructure (AWS, OpenStack) while aligning technology strategies with business goals. Managing relationships with cloud service providers (CSPs) and negotiating service-level agreements (SLAs). Plan, organize, direct, control and coordinate the acquisition, development, maintenance, and use of digital and telecommunication systems. Responsible for overseeing the day-to-day operations of the ICT Tech Support Team. Leading Technical Support Team and provide technical assistance and support for incoming queries and issues related to system, Infrastructure and digitization projects. Installing and configuration client computer hardware system, security devices, digital devices and applications Administering Office 365 and Azure cloud services. Troubleshooting system, network problems, security devices and diagnosing and solving hardware or software faults. Monitor and maintain computer systems, networks, security devices and digital devices. Manage the IT assets list and report to ICT Manager. Be actively involved with the operational delivery and UAT if required for new product and feature releases. Support the development of new products of the company by creating surveys, providing clear instructions to the relevant staffs to carry out properly. Collect, clean, detect and correct the relevant data to convert it into useful information and analyze them to report to the management. Communicate with branches and solve the ICT devices and network errors reported by the branches. Prepare operation related report according to the management and regulator request. Work with departmental managers to support them with the specific data needs. Contribute to team effort by accomplishing related results as needed. Provide ongoing support for the management. Support the team with any necessary tasks as requested or required. Coaching Digital Officers and Technical Support staffs from head office and branches. Actively participate in digital transformation initiatives and software/ hardware service management. Clearly communicate escalated issues to vendors, ICT Manager and Head of ICT as needed. Monitor, Measure and Evaluate effectiveness and usefulness of ICT Devices regularly.
Job Summary Responsible for compensation, benefits, and payroll management, ensuring payroll accuracy, market competitiveness, compliance, and effective employee benefits administration. Responsibilities Design and manage compensation, benefits, and payroll strategies aligned with business objectives and legal requirements. Oversee end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with Myanmar Labour Law, SSB, and taxation regulations. Conduct market benchmarking and salary surveys to ensure competitive and equitable pay structures. Partner with HR and business leaders on compensation framework and development. Monitor market trends and recommend innovative reward and recognition practices to enhance employee engagement. Prepare reports and insights for management to support strategic decision-making. Support the implementation and administration of employee benefits, including the in-house medical benefit program, ensuring compliance and service quality. Any other duties as assigned by the supervisor or management.
Assisting investigation and internal audit team lead in conducting investigations into suspected cases of fraud, corruption, embezzlement, or other financial misconduct. Collect and analyze data, conduct interviews, and prepare reports on findings and recommendations on the fraud case. Participate in the development and implementation of fraud prevention and detection strategies. Participate in the “Whistleblower Procedure” awareness activities for the entire company. Coordinating with relevant departments, particularly the legal and compliance departments, in handling legal cases. Meeting with clients for fraud investigation in the field level. Conduct and develop effective engagements in the audit operation in align with annual audit plan. Collaborate with the audit department’s efficiency and effectiveness. Assessing and evaluating the effectiveness of the organization’s internal control systems to identify potential fraud. Verify frauds and suspected staff or any other investigation requested by supervisor. Execute any special tasks assigned by the supervisor.
Lead assigned projects from initiation to closure in line with PMO methodology Develop detailed project plans, schedules, budgets, and resource plans Coordinate cross-functional teams to ensure smooth project execution Track project milestones, deliverables, risks and issues Monitor project performance against scope, timeline, cost and quality Prepare regular project status reports for PMO and Management Escalate risks, issues, and deviations to Head of PMO in a timely manner Act as the primary contact for project stakeholders Facilitate project meetings, reviews, and alignment sessions Ensure project meetings are documented with proper meetings minutes Ensure stakeholder expectations are managed and communicated clearly Ensure compliance with PMO standards, policies and documentation requirements Maintain complete and accurate project documentation Identify lessons learned and improvement opportunities Contribute to strengthening PMO tools, templates, and practices Undertake any other assigned tasks from line manger