Work closely with team members (developers, project lead, and project managers) to support testing and delivery of high-quality software products Assist in creating and maintaining test cases and test scenarios based on requirements and changelogs Execute manual test cases for web and mobile applications under supervision Identify, document, and report bugs clearly with proper steps to reproduce Perform functional and regression testing for app and web features Support API testing and verify basic data accuracy and system behavior Assist in tracking and retesting defects until closure Document test execution results and maintain testing records Support cross-functional teams throughout SDLC/STLC processes Participate in requirement reviews and gain understanding of system workflows (loan lifecycle, repayment, charges, etc.) Learn QA tools, testing methodologies, and fintech domain processes Communicate issues and progress clearly to senior QA team members. Support UAT and release validation activities when required
Identify data sources and features and utilize data tools to extract the data for analytics products. Manage data processing, cleansing, verification, and organizing data into usable formats, and conduct data analysis to identify trends and patterns. Support ad-hoc reporting needs with clear and timely data outputs. Create automated data flows to efficiently distribute insights and reports to end-users, via automated email and digital platforms. Assist in building, maintaining and monitoring analytics pipeline and system-to-system data integration. Assist with advanced analytics and machine learning endeavors, contributing to relevant projects. Conduct regular data integrity checking across data products and sources and perform troubleshooting. Learn business processes and digital workflows to identify areas for improvement by utilizing data products. Ensure proper documentation and secure storage of data. Handle and process confidential data and information in accordance with guidelines. Cooperate and coordinate with internal teams and external partners to support project endeavors.
Provide proper communication through telephone calls with the customers Manage large amount of inbound and especially outbound calls in timely manner Complete daily call target Keep record of customer interactions, recording customers’ comments and complaints Update existing customer information in the system Follow up customer calls as required Produce daily call reports to submit to management Monitor calls quality and develop plan to make the improvements if necessary Maintain high customer service in timely and efficient manner