PURPOSE OF THE POSITION Sales administrator plays a key administrative role in supporting the sales team and provide an important link between the ASO, SC team and customers. To support sales team by administering the sales information system and provide all other administration services (include delivery management) for the sales department and staff. Works in a challenging and competitive environment, processing all sales-related paperwork and arranging delivery services for our customers. RESPONSIBILITES Prepare and provide follow-up for invoices. Prepare contracts and facilitate vendor code creation, as well as follow up on the customer payment process. Pursue overdue payments and monitor ongoing sales orders. Serve as the first point of contact for customers who require assistance with orders, requests, or complaints. Support administration tasks for sales forces. Closely monitor POSM management. Analyze day-to-day team performance data and report findings to the TSM/RSM.
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION This position is responsible to do survey, installation, withdrawal, sanitation, audit, customer satisfaction survey and professional service supplied to all Upper / Lower HEINEKEN Myanmar draught beer outlets. RESPONSIBILITY Execute draught beer outlet survey, installation & sanitation Execute draught beer outlet audit and customer satisfaction survey Execute the repair and maintenance of draught beer cooler Co-operate with the brewery and draught beer service to maintain ISO 9001/HACCP standard Provide emergency services for all draught beer outlets and events Educate/Coaching sanitation service contractors and outlet bar staffs to improve beer handling skill and knowledge Maintain good condition of draught beer service vehicles Other assigned duties
Magway Division
1 week ago
PURPOSE OF THE POSITION Sales administrator plays a key administrative role in supporting the sales team and provide an important link between the ASO, SC team and customers. To support sales team by administering the sales information system and provide all other administration services (include delivery management) for the sales department and staff. Works in a challenging and competitive environment, processing all sales-related paperwork and arranging delivery services for our customers. RESPONSIBILITES Prepare and provide follow-up for invoices. Prepare contracts and facilitate vendor code creation, as well as follow up on the customer payment process. Pursue overdue payments and monitor ongoing sales orders. Serve as the first point of contact for customers who require assistance with orders, requests, or complaints. Support administration tasks for sales forces. Closely monitor POSM management. Analyze day-to-day team performance data and report findings to the TSM/RSM.
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
KEY ACCOUNTABILITIES Lead Draught Beer Quality and Perfect Serve agenda Implement quality programmes and procedures across all Draught Beer Brands Execute Global Perfect Serve Training agenda to external Retail Customers and their working staffs Assist to conduct HML Brewery Tours as part of Perfect Serve agenda to external partners and stakeholders Conduct weekly market visits for quality insights as well as manage external agencies to conduct draught quality audits and surveys among retail partners ensuring best in class executions (serving rituals, pouring rituals & draught related POSMs) Explore Outlet Incentive Schemes and Loyalty Programs for outlets that will improve pro-active participation and commitment from outlets to continue delivering superior draught quality and experience and maintain consistency throughout. Lead execution and implementations of draught quality improvement processes after audits Lead training and coaching programmes internally – to frontline sales Deal with complaints/draught beer queries together with Customer Service Team and implement solutions following provided procedures Work with Brand and Channel teams to raise awareness of Perfect Serve among consumers via outlet activations and through-the-line campaigns Take lead on all draught related operations (logistics/installations) in Functional Service Events. Assist Key Account Team in acquiring leads for Function Service program through awareness drives An ambassador for all draught brands Must be a team player and work with multiple cross-functional teams (internal and external) to enhance draught quality in every execution touchpoint Self-motivated with a winning mentality and a strong sense of ownership and responsibility Brand passionate and Brand Loyal with a genuine dedication to the success of Heineken Myanmar, excellent knowledge of the Draught Beer Excellent customer service skills & warm, approachable personality Must be flexible and willing to adjust priorities to meet the needs of the business Brewing expertise and in depth understanding of Myanmar Beer cultures Responsible and key management skills Strong capabilities of training skills and methods, especially to outlets staffs with lower education levels. Basic understanding of giving effective training regime and programs to external stakeholders Others: Accountable for Core Business Standards of HML Responsible for the delivery of key Interaction and Engagement activities within HML Responsible for ensuring quality standards, health and safety standards and responsible service of alcohol guidelines are adhered to while serving all beers
PURPOSE OF THE POSITION Participate to manage and develop the HEINEKEN Myanmar Packaging Team Ensure execution of safety agenda in Packaging department, while managing the entire process Implement and follow the key performance indicators and strive for continuous improvement Set the strategy and the applicable external and internal legal requirements, according to the company policy, with the aim of reaching the planned quantities and packaging quality. Ensure effective running of the packaging operations, by empowering people on the shop floor Create a working environment where people feel empowered and capable to operate, sustain and improve production processes RESPONSIBILITY Implements, monitors, controls and reports all Safety and Food safety standards, behaviors and procedures Ensures that these are embedded and applied in the packaging operations and takes appropriate actions/measures to prevent them from happening, for both own and outsourced activities Collaborate with the quality assurance department with regards to quality monitoring results and coordinates in maintaining established standards of quality for all manufactured products Identifies quality risks, defines, implements and evaluates local quality procedures and working instructions, in line with applicable quality regulations and the Company Rules, Standards and Procedures Lead daily operations ensuring safety, quality, volume, and efficiency targets are met Lead the productivity improvement initiatives and support the activities to build team awareness on continuous improvement as well as driving team engagement Provide training, direction, development and mentoring to team to improve skills by building a positive and high-performing culture Build capability of the team for smooth transition and operation of all packaging projects & activities Collaborate and work with engineering to ensure all equipment and machine components in the packaging line are in good operating condition and address the problems encountered with regards to their performance correctly Collaborate and work with Production Planning team to be ensure optimal production scheduling, material availability, and volume alignment by participating in daily and weekly meeting. Collaborate and work with logistics team to be smooth flow of fiished goods and packaging materials such as material site loss reduction, improvement of RPM Analyze and report performance using various data in real production environment to determine possible deviation/variance and propose of appropriate actions Manage and support next level supervision to ensure the operations are complying with local foods, environment and safety laws, regulations and standards Support and involve in medium- and long-term planning of packaging capacity, equipment upgrades, and innovation Prepare for managerial responsibilities by supporting Packaging Manager in strategic initiatives Lead loss reduction, elimination, and improvement initiatives using UPS tools Act as a role model for company values and behaviors Additional duties Perform additional duties commensurate with the current role, as and when requested by management
PURPOSE OF THE POSITION Trade Marketing Executive (On Trade) will develop, drive, implement and follow up an assigned channel strategy according to the effective PicOS to ensure right products' availability and right visibility. Create, plan, execute and evaluate in-store brand activities according the Sales Cycle. Focus channel: on trade | Field work: 30% RESPONSIBILITY Create, schedule and ensure implementation of channel plans according to the Master Calendar and Sales Cycles Drive the follow up the execution of the Sales Cycle Ensure availability of strategic POSM, including permanent and promotional items, required for the assigned channel Ensure promotion evaluation and optimization of all channel activities according to established finance procedure Work closely with sales teams within the channel to train and bring expertise Identify and activate cross selling opportunities within the assigned channel Develop, drive and implement activities aimed for assigned channel customers Establish productive, professional relationships with key personnel in assigned accounts Proactively assess, clarify, and validate the channel needs on an ongoing basis Utilize data and consumer insights to provide recommendations to drive HNMM brands market share Provide support to the KA team in creating joint business plans process with key customers Keep track on the channel monthly targets (Sales Volume and Execution KPIs) Lead the process of innovating and optimization of the channel visibility and profitability Allocate, track and report on the channel budget allowance Provide channel data and reports upon a request Regularly visit market, providing specific insights and constructive feedback on areas of improvement Close cross functional cooperation with Sales, Marketing, Finance and Supply chain teams Follow and comply with Life Saving Rules