PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
Effective operation of the equipment in order to achieve packaging targets Perform first line maintenance of the equipment as per standard operating procedures Compliance with the Safety, Health, and Environment standards and requirements in order to ensure safe operation of the processes Perform quality checks of packaging process in compliance with the quality standards and requirements in order to ensure the packaging of a quality beverage Maintain a clean and orderly work area by ensuring that the machines and equipment are clean and organized appropriately
PURPOSE OF THE POSITION This position is responsible to do survey, installation, withdrawal, sanitation, audit, customer satisfaction survey and professional service supplied to all Upper / Lower HEINEKEN Myanmar draught beer outlets. RESPONSIBILITY Execute draught beer outlet survey, installation & sanitation Execute draught beer outlet audit and customer satisfaction survey Execute the repair and maintenance of draught beer cooler Co-operate with the brewery and draught beer service to maintain ISO 9001/HACCP standard Provide emergency services for all draught beer outlets and events Educate/Coaching sanitation service contractors and outlet bar staffs to improve beer handling skill and knowledge Maintain good condition of draught beer service vehicles Other assigned duties
PURPOSE OF THE POSITION The Public Affairs Lead supports the development and execution of HEINEKEN Myanmar's public affairs agenda by providing insights on regulatory, policy, and stakeholder developments, monitoring reputational risks, and coordinating public affairs activities. The role serves as a key partner to the Public Affairs Manager in ensuring effective stakeholder engagement, high-quality communications, and timely advocacy support, while helping the business navigate a dynamic external environment and protect HEINEKEN Myanmar's reputation and license to operate. KEY ACCOUNTABILITIES Monitor, research, and analyze regulatory, legislative, and public policy developments relevant to HEINEKEN Myanmar and the wider industry, providing timely updates and practical insights to support business decision-making Track industry trends, emerging issues, and external stakeholder developments to identify potential risks, opportunities, and business implications. Monitor, translate, and analyze media coverage, stakeholder sentiment, and relevant external developments, escalating key issues and supporting reputation management activities Support the planning and coordination of stakeholder engagements, industry association activities, meetings, events, and public affairs initiatives to ensure effective execution and follow-through Prepare, review, and coordinate public affairs documentation, including briefing materials, stakeholder updates, position papers, fact sheets, presentations, and official correspondence Maintain and continuously improve public affairs databases, stakeholder records, and advocacy materials to ensure information remains accurate, current, and accessible Collaborate with cross-functional teams, including Corporate Affairs, Legal, Commercial, Supply Chain, and People, to support business priorities and ensure timely submission of required documentation and reports Provide administrative and operational support for public affairs activities, ensuring compliance with internal processes, governance requirements, and HEINEKEN standards Support broader Corporate Affairs priorities, including communications, sustainability, and other cross-functional initiatives, while managing ad hoc projects and assignments as required
PURPOSE OF THE ROLE The Category Specialist is responsible for developing and executing sourcing strategies, supplier management, contract management, and cost optimization initiatives within the Business Services category. The role acts as a strategic business partner to functional stakeholders while ensuring delivery of value, compliance, service quality, and risk mitigation. As part of the Procurement capability development framework, the Procurement Specialist will progressively gain exposure and rotate across other strategic procurement categories including Supply Chain, Logistics, Raw Materials, Packaging, Capex and Commercial Procurement to build broad category management expertise and succession capability. KEY ACCOUNTABILITIES 1. Category Strategy & Sourcing Develop and implement category sourcing strategies for assigned Business Services spend areas Lead RFQ, RFP and tender activities in accordance with Procurement policies Analyze spend, identify savings opportunities and build sourcing pipelines Execute supplier selection, negotiations and contracting processes Deliver annual savings, cost avoidance and value creation targets 2. Supplier Relationship Management Manage strategic and operational supplier relationships Conduct supplier performance reviews and business reviews Resolve supplier performance issues and drive continuous improvement initiatives Monitor supplier risks and establish mitigation actions to ensure business continuity 3. Contract & Compliance Management Lead commercial negotiations and support contract development Ensure contract compliance and utilization of approved suppliers Monitor contract expiration and renewal cycles Maintain procurement documentation and ensure audit readiness 4. Business Partnering Partner with stakeholders from HR, Finance, IT, Administration, Legal, Corporate Affairs and other support functions Understand business requirements and translate them into sourcing strategies Challenge specifications where appropriate to increase value and reduce cost Position Procurement as a trusted advisor rather than a transactional service provider 5. Category Performance & Analytics Develop category insights through spend analysis and market intelligence Track procurement KPIs, savings delivery and supplier performance Prepare management reports and executive presentations Support budget planning and forecast discussions 6. Procurement Capability Development & Category Rotation Build expertise across multiple procurement categories through structured rotation assignments Participate in strategic sourcing projects across categories including: Supply Chain & Logistics, Raw Materials, Packaging Materials, Capex, Commercial & Marketing Procurement Support cross-functional category projects at OpCo and regional level Develop broader procurement knowledge to prepare for future Category Manager and Procurement Lead roles
PURPOSE OF THE ROLE Manage and oversee the team responsible for OtC activities, including credit policy management, customer bonus settlement, litigation/debt recovery for the OpCo, in accordance with OpCo statutory and tax guidelines, and Heineken policies and objectives, to achieve the agreed performance objectives (PPIs) and service levels, while contributing to ongoing continuous improvement, process standardisation and high levels of customer satisfaction. Be the business partner for the Opco sales and marketing management teams and through good understanding of commercial processes to ensure effective business decision making. KEY ACCOUNTABILITIES Manage and oversee the team responsible for collections activities, including pre-due, credit limit exceeded, overdue customer balances, customer rebates, and financial accounting reporting processes Review and reconcile accruals and provisions related to ATL (Above-the-Line) and BTL (Below-the-Line) expenses Ensure the timely preparation and delivery of standard reports, including Accounts Receivable (AR) Aging reports Lead the resolution of escalated Order-to-Cash (OtC) issues, working closely with stakeholders to ensure customer needs are effectively met across both the OpCo and HGSS Manage and maintain relationships with key customers, as appropriate Monitor and review process controls, ensuring compliance with established procedures and taking corrective actions when control deficiencies are identified Monitor Sales and Accounts Receivable performance, including revenue, volume, profitability, collections, and overdue balances, to support business decision-making Prepare and present regular performance reports, highlighting key risks, opportunities, trends, and recommended actions to management Drive consistent execution of standard processes and identify, escalate, and report non-compliance issues Support internal and external audits, including VAT, financial, and operational audits, and ensure timely remediation of audit findings related to the process Provide financial insights, guidance, and analytical support to strengthen decision-making within Sales and Marketing functions Conduct revenue, cost, margin, and profit pool analysis to identify business performance drivers Prepare brand and channel profitability analyses to support strategic and operational decision-making Perform other ad hoc assignments and projects as directed by management *Ad-hoc tasks assigned by management
PURPOSE OF THE POSITION Safe and OTIF execution of all maintenance work regarding utility equipment, also in coordination with external service providers. SAFETY, FOOD SAFETY & SUSTAINABILITY Executes all maintenance jobs in utilities safely and OTIF. Makes equipment safe to work on and guards safety during work Basic safety and operation checks. QUALITY Executes all maintenance jobs OTIF and with the required quality in the Utilities section. WORK PROCESSES Executes all utilities maintenance work. Coaches, trains, and supports CILT execution. Conducts tagging if required or appropriate. Supports AM by demonstrating (CILT) standards. Optimizes between machine capacity and demand Executes emergency procedures Continues and follows up on breakdown analysis. Supervises service providers for major work. Executes troubleshooting; escalation to zone technicians after 15 minutes Utilizes the work preparation room. ORGANIZATION, INTERFACES & PEOPLE MANAGEMENT Reports to the Utilities Manager. Communicates and cooperates with utilities operators. Communicates with the planning & preparation team. TPM & CONTINUOUS IMPROVEMENT Analyzes corrective maintenance for the designated zone. Supports the management of maintenance plans, master asset data, asset performance, and cost analysis (asset technical specialist). Participates in RCFA (5 whys) or organizes for his/her team to participate, including training/mentoring. Trains utility operators in troubleshooting of frequent failures. Validates solution for breakdowns. Validates repairs in the Utilities section. Supports operators in attacking MTBA. INFORMATION & DATA MANAGEMENT Knowledge and understanding of utilizing Power BI and data analysis.
PURPOSE OF THE ROLE Delivers business value through data analysis, Power BI reporting, and Power Automation solutions by translating business requirements into actionable insights, dashboards, and automated workflows Supports business teams by preparing, analyzing, and visualizing data, developing scalable Power BI dashboards, and building Power Automate workflows that improve efficiency, accuracy, and decision-making Acts as a bridge between business stakeholders and technical teams to ensure analytics and automation solutions are practical, governed, reusable, and aligned with business priorities KEY ACCOUNTABILITIES Data Analysis & Business Insights Collect, clean, validate, and analyze business data from multiple sources to generate accurate insights Translate business questions into analytical requirements, KPIs, and measurable outputs Prepare recurring and ad hoc analysis to support commercial, finance, supply chain, and leadership decisions Identify trends, risks, opportunities, and improvement actions from data and communicate them clearly to stakeholders Power BI Dashboard Development Design, build, publish, and maintain Power BI dashboards and reports aligned with business needs Develop reliable data models, DAX measures, and report visuals that support effective decision-making Manage dashboard refresh, access, user adoption, and performance optimization Ensure reports follow data governance, security, documentation, and visualization standards Train and support users to interpret dashboards correctly and drive self-service analytics adoption Power BI Dashboard Development Develop and refine Route to Consumer Projects and JTBD that align with HML's business objectives Create detailed project plans, outlining milestones, timelines, and resource allocation Collaborate and align with functional and cross-functional team members to define project scope, objectives, and success criteria Analyse statistics and compile accurate reports Power Automation & Process Improvement Identify manual, repetitive, and error-prone business processes that can be improved through Power Automate Design, develop, test, deploy, and maintain Power Automate workflows for business users Document workflow logic, ownership, exception handling, and support procedures Monitor automation performance and continuously improve workflows to reduce manual effort and operational risk Data Quality, Governance & Documentation Support data quality checks, reconciliation, and issue resolution with data owners and business users Maintain clear documentation for datasets, dashboards, workflows, KPIs, definitions, and business rules Follow access control, data privacy, security, and governance standards for analytics and automation solutions Stakeholder Support & Adoption Work closely with business stakeholders to understand requirements, clarify priorities, and deliver practical solutions Provide user support, troubleshooting, and continuous improvement for dashboards and automation workflows Communicate progress, risks, limitations, and recommendations in a clear and business-friendly manner Support training and adoption activities to increase data literacy and effective use of digital tools Partner with D&T, regional teams, and business functions to ensure sustainable solution ownership
To ensure that the Brewing process areas are operated in an optimal manner in order to achieve production targets. Adhere to the shift, daily and weekly Brewing plan Ensure that all required raw materials are available to meet the production plan Ensure that all the required Utilities are available to start-up and to meet the production plan Inspect the plant and equipment and ensure that it is available and set up for start-up and production according to plan Start up, operate and shut down the plant according the relevant SOPs Clean and sanitise the plant and equipment according to the relevant SOPs Conduct quality tests to ensure cleaning and sanitising is done according to requirements Carry out walk about inspections and take action on deviations Measure and record process inputs, outputs and changes and take appropriate action where required To ensure the effective maintenance of the Brewing plant and equipment to meet brewing production targets. Carry out maintenance tasks as per the schedules Carry out external cleaning of the plant and work area according to standard procedures Identify and communicate non routine and breakdown maintenance tasks to relevant personnel Check and accept the plant as fit and safe for use after planned and or breakdown maintenance To ensure compliance to the Brewing product quality standards. Take samples, perform quality analysis and record data as required against laid down methods and procedures Perform and ensure adherence to reference sample analysis requirements and standards Perform calibration and maintenance of equipment as per laid down procedures Checks production performance against quality standards Highlights defective Raw Materials Capture, trend, display and action Brew house data, including short interval control data sheets, Process monitoring data [inputs and outputs], QC data and downtime data To ensure that effective teamwork occurs within and across shifts and teams at different levels. Participate in end of shift SBU meeting and communicate problems and potential problems Handover to the Operator of the next shift communicating performance, problems, and changes that may impact on the shift Identify and resolve conflict within the team Participate in team goal setting Participate in individual and team reviews and provide performance feedback To ensure that Brewing operational problems are identified and resolved at root cause level. Use brewing problem identification triggers to identify efficiency, quality and waste problems Follow up on progress made to solve problems identified Participates in formal Problem Solving Participates in developing loop closing routines To ensure a safe working environment where all legal requirements are met in socially responsible manner. Ensure compliance with acts and procedures Use PPE Ensure correct storage, handling and disposal of hazardous substances Report incidents Adhere to safety and housekeeping standards Participate in team risk management processes To ensure compliance of Operational Standards/ System of Company (ISO/ HACCP/ Food Safety/ Laboratory Star System/ etc.) Follow rules, requirements and procedure of operating systems Participate in System/Standard upgrading and new Standard/ System implementation