Oversee daily cash operations and ensure accurate financial recording. Update and verify BaNCS Daily Sales Reports in SharePoint. Prepare and issue Official Receipts for deposits and credit collections, providing supporting documents to relevant teams. Handle records for Referral Cases and Door-to-Door Cases and Cline Product and Travel process. Ensure accuracy between collections and bank-in amounts, following SOPs. Follow up on payments, including unknown bank-in transactions and discrepancies. Provide customer service, assist internal departments, and escalate complex issues to Senior/Team Lead. Provide required documents and support to External and Internal Auditors.
Performance Management Develop, implement, and continuously improve the company's performance management framework and processes. Lead KPI setting, goal alignment, and performance review cycles across all departments. Ensure consistency and effectiveness in performance evaluation practices. Monitor performance trends and provide data-driven recommendations to management. Partner with business leaders to establish measurable objectives and performance indicators. Support managers in performance coaching, performance improvement plans, and talent development initiatives. Analyze performance-related data and prepare reports, dashboards, and presentations. Drive employee performance culture and promote continuous feedback practices. HR Projects Management Develop and maintain an annual HR project roadmap aligned with business strategy. Lead end-to-end HR projects including planning, execution, monitoring, and implementation. Prepare project charters, timelines, implementation plans, and risk assessments. Coordinate with stakeholders and cross-functional teams to ensure successful project delivery. Monitor project progress and resolve issues to ensure timely completion. Drive HR process improvement and digital transformation initiatives. Support implementation and enhancement of HR systems and automation projects. Ensure project outcomes meet business requirements and organizational objectives. Reporting & Analytics Develop HR dashboards and monitor performance metrics. Prepare monthly and quarterly reports for management review. Analyze HR data and identify trends, gaps, and improvement opportunities.
Marketing Communication & Digital Management Manage company social media pages and digital communication channels. Develop monthly content calendars and marketing communication plans. Create and review marketing content for online and offline platforms. Support digital marketing campaigns and monitor engagement performance. Coordinate English and Myanmar content translations when required. Monitor digital marketing budgets and campaign effectiveness through analytics and reporting. Event, Campaign & Roadshow Management Coordinate and supervise marketing events, campaigns, activations, and roadshows. Ensure smooth execution of all online and offline marketing activities. Review campaign activities and prepare post-event reports and recommendations. Coordinate with vendors and internal teams for marketing materials and event preparation. Competitor Analysis & Reporting Conduct competitor analysis and monitor market trends regularly. Prepare weekly and monthly marketing reports. Provide recommendations to improve marketing communication effectiveness and customer engagement. Stakeholder & Vendor Coordination Coordinate with agencies, vendors, media partners, and internal departments. Ensure timely follow-up and completion of marketing deliverables. Support management presentations, campaign documentation, and communication activities. Creative & Video Content Support Support video and photo content production, including script coordination and shoot preparation. Review creative materials to ensure alignment with brand guidelines and campaign objectives.
Strategic Planning Lead and develop strategic goals for the digital distribution channel. Lead the implementation of annual strategic business plans in alignment with broader company goals and objectives. Conduct market analysis, customer analytics, and competitor analysis to ensure strategies are effective and on track. Collaborate closely with the Product team to ensure the development of products that align with the digital distribution channel. Develop a pipeline of new digital distribution . Analyze partner customers and provide recommendations on action plans and expected outcomes (sales opportunities). Prepare business cases for new partnership opportunities. Delivering the Right Products and Achieving Sales Targets Monitor and control the progress of sales, providing timely insights and adjustments required for optimal success. Drive product innovation and growth within the digital distribution channel to meet broader business objectives. Develop and manage the product roadmap in association with the Products department, ensuring alignment with overall business strategies. Partnership Management Analyze partner customers and provide recommendations on action plans and expected outcomes (sales opportunities). Prepare business cases for new partnership opportunities. Delivering the Right Products and Achieving Sales Targets Monitor and control the progress of sales, providing timely insights and adjustments required for optimal success. Drive product innovation and growth within the digital distributions channel to meet broader business objectives. Develop and manage the product roadmap in association with the Products department, ensuring alignment with overall business strategies.
Job Summary KBZMS is seeking an Entry Level Operations Assistant in Yangon (Pabedan) to support daily operational tasks, ensure smooth coordination across teams, and help maintain efficient service delivery in a fast-paced banking and insurance environment. Key Responsibilities Support daily operations by preparing documents, updating records, and ensuring accurate data entry. Coordinate with internal teams to follow up on tasks, resolve routine issues, and meet service deadlines. Assist in handling customer or branch-related operational requests with professionalism and care. Monitor work processes and report discrepancies, delays, or operational risks to the supervisor. Maintain proper filing, document control, and confidentiality of company and client information. Help prepare basic reports, summaries, and other operational documents as assigned. Perform other administrative and operational duties to support the team and business goals.
Job Summary Join KBZMS in Mandalay as a customer-focused professional supporting insurance sales, client service, and business growth. This entry-level role is a great opportunity for someone eager to learn, build relationships, and develop a successful career in insurance. Key Responsibilities Promote and sell general insurance products through assigned bank branches Achieve monthly, quarterly, and annual sales targets Conduct regular visits and maintain strong relationships with bank staff (tellers, relationship managers, branch managers) Provide product training and updates to bank partners to improve sales effectiveness Support customers in completing insurance applications and documentation Ensure proper follow-up on leads generated from bank channels Handle customer inquiries and provide suitable insurance solutions based on customer needs Ensure compliance with company policies, regulatory requirements, and bancassurance agreements Participate in marketing campaigns, roadshows, and promotional activities within bank branches
Manage daily workshop operations to ensure efficient, timely, and compliant claims handling Oversee inspections, assessments, and repair processes while optimizing resources and workflow Lead accurate technical evaluations, approve estimates, and handle complex or high-value claims Collaborate with claims adjusters and stakeholders to ensure smooth claim resolution Oversee customer service and ensuring prompt response and high service standards Monitor customer satisfaction, improve first-call resolution, and handle escalated complaints Lead, coach, and develop technicians, assessors, and customer service teams Drive a performance-focused and customer-centric culture Ensure compliance with policies, regulations, and quality standards Control costs, manage budgets, and track KPIs Collaborate across departments and with external partners