Warehouse Coordinator plays a crucial role in ensuring the smooth and efficient operation of a warehouse. They are responsible for managing the daily tasks related to receiving, storing, and deliver goods. Receiving and Storage: Check incoming goods against the purchase invoice. Ensure that all items are properly stored in their designated locations within the warehouse. Order Fulfillment: Manage the process of picking and packing requested orders. This involves ensuring the correct items and quantities are selected, securely packed for deliver and coordinating with transport staff for timely and accurate transport to the correct destination. Record Keeping: Maintain accurate records of all incoming and outgoing goods using as Warehouse Management System (Excel + Ledger + Bin card and Email record) Inventory Counts: Perform regular (daily or weekly) cycle counts and physical inventory counts. Investigate and resolve any discrepancies found. Stock Management: Implement a First-In, First-Out (FIFO) system for stock rotation. Safety Procedures: Ensure safety within the warehouse is a priority, paying close attention to potential risks such as fire, electrical hazards, pests, damage due to water seepage, must use a strong, hard-to-break key, lock and stacked items collapse. General Maintenance: Adhere to all procedures and keep tools and the overall workspace and warehouse environment clean. Supervision: Lead and guide the warehouse staff, providing clear instructions and assigning specific, well-defined tasks. Training: Train new employees on warehouse procedures, safety protocols, and the use of equipment and software. Problem-Solving: Serve as the first point of contact for operational issues like shipping delays or damaged goods, and resolve them efficiently. Daily Management: Ensure there are adequate supplies of delivery materials, such as cardboard boxes, tape, and labels, for daily operations. Reporting: Must be maintain a daily log of all activities. Any unresolved issues and completed tasks must be reported promptly to superiors. Communication System: Must live and work in harmony with colleagues, and communication systems must be good and reciprocal.
The role holder is responsible for acquiring new clients and selling the bank's products and services toward client needs. Acquire and establish new relationships with potential corporate clients. · Initiate sale leads and grow trade-related businesses. Identify, originate, develop, and maintain relationships with corporate clients. Responsible for a number of key corporate accounts with lending and non-lending products. Analyze and recommend compatible service options for specialized customer needs. Support client service as a dedicated professional when needed in handling the day-to-day client activities/requests for processing. Provide exhaustive assistance in the resolution of corporate customers’ complex inquiries and issues. Follow up and resolve client inquiries/problems through interaction with clients, bankers, product partners, branch operations, and other staff in a timely and professional manner. Keep abreast with Bank’s latest products to ensure customers know about the latest product offers. Liaising with internal departments to solve clients' issues and to fulfill customer satisfaction. Provide value-added services and cross-selling to existing and new clients. Attend relevant internal and external corporate meetings, seminars, and networking events. Engage in clients’ meetings and provide feedback on Bank products and services.
The role holder is responsible in the supporting of innovative products and solutions that are geared towards client needs in order to differentiate trade finance products and solutions from competitor’s offerings and contribute to revenue growth. The role holder is also responsible for managing the new product development & roll-out process that provide clients with specialised trade finance solutions with the aim of maximizing profits and in alignment with KBZ’s risk policies. Develop for continuous product improvement through the sourcing of on-going client feedback and identifies future client needs in order to improve KBZ’s competitive status and value proposition. Support the roll-out of new products and services to ensure the delivery of an exceptional end-to-end product journey for the client. Conduct product training during the launch of new products and solutions to ensure successful knowledge transfer resulting in successful sales and the delivery of distinctive client value. Find out the solutions to meet the needs of existing and prospective clients in order to improve the bank's market share. Build strong relationships with key and diverse stakeholders to drive trade utilisation programs and to ensure the delivery of customer solutions. Conduct competitive benchmarking of the products and reviews pricing of the products periodically to ensure alignment with industry practices and drive the achievement of profitability targets. Identify product and regulatory opportunities and challenges in order to develop forward-looking strategies to ensure trade finance products remain competitive, meet the needs of clients, and drive superior business results.
Job Description We’re looking for an energetic, motivated, creative thinker, with excellent writing skill to help uselevate the work as our full-time, in-house content writer. He or She is a self starter with a willingness to solve problems, learn on the go. Objectives of this Role 1. Writing engaging copy that connects with the desired audience and drives action 2. Producing clear and error-free content that reflects the company’s voice 3. Comfortably vary voice and style demanded by company, or target audience at hand. 4. Stay updated on appropriate style guidelines and brand voice for consistency in messaging Responsibilities 1. Develop and write a wide range of marketing copy and content, including web copy, creative copy and organic social media content, and copy for other owned communication channels 2. Producing copy for advertising or marketing campaigns 3. Working with the Business Partners to edit and modify copy to meet their content expectations 4. Ability to work under pressure to meet deadlines and having strong time management skills to deliver projects on time to exceptional quality standards 5. Develop a deep understanding of the Company’s brand, alongside our products and customers 6. Spelling checking, proofreading for accuracy and quality and copy-edit content across owned channels.
To ensure accurate, timely and compliant handling of incoming and outgoing SWIFT messages and related remittance/transaction operations. To support KBZ Bank’s international payments & remittance services, maintain operational soundness, minimize risk, and provide excellent service to customers and internal stakeholders. Process, verify, and dispatch SWIFT messages (incoming & outgoing) in accordance with internal procedures and regulatory requirements. To perform SWIFT alliance Gateway Web planform and SNL maintenance for Quarterly update Review and validate SWIFT message fields, ensure correct formatting, codes (e.g. SWIFT MT / MX series), and proper routing. To understand and implement configuration changes for the SWIFT RMA/TSS portal. To manage SWIFT HSM token operations effectively. Check SWIFT-related documentation for payments / remittances, ensuring completeness and compliance. Monitor Nostro accounts (where relevant), perform reconciliations, handle discrepancies. Prepare periodic (daily / weekly / monthly) reports / MIS on SWIFT transactions, volumes, errors, and outstanding items. Handle inquiries from operation users with correspondent banks, and internal units about SWIFT transfers / transfer status. Liaise with Finance, Compliance (AML/CFT), Treasury, IT, and other departments as required to ensure smooth end-to-end flow of SWIFT transactions. Escalate any issues, anomalies, system failures, or unusual transactions as per policy. Ensure compliance with regulatory reporting requirements (e.g. central bank / foreign exchange / other relevant authorities). Maintain accurate documentation, audit trail, and records of all SWIFT messages / remittances. Assist with process review & improvements, automation, and risk control enhancements in SWIFT / remittance operations.
The role holder is responsible in providing primary sales support to the TBU- Sales team covering corporate clients. Trade Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Assisting the sales teams in preparing client sales pitches, presentations, responses to RFPs. Answers customers’ questions, inquiries, correct errors and resolves problems. Liaise with and advise customers for all trade related transactions. Handling of transaction related enquires and service call once their Funds arrive and Funds Outward. Handling transaction related investigation and complaints. Working with relevant internal stakeholders liaising, reviewing and helping resolve client issues in a timely and efficient manner. Data Analysis/Reporting - Sourcing information from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting. Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals. Monitoring credit line utilization for our clients and related. Constructing, managing and collating pre-meeting briefs info/docs. Assisting in the development and executing strategic sales plans for our clients. Gathering market and client/competitor intelligence, understanding the Myanmar trade finance market. Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business. Accompanying Sales people on client meetings where needed.
This role is responsible for ensuring the highest level of service quality of KBZPay Center across the nation. Conduct regular audits and assessments of service quality in KBZPay Center. Assess the performance of KBZPay Center staff against stipulated quality standards. Explore gaps, pinpoints and areas for improvement in service delivery. Create comprehensive reports on service performance and quality issues of KBZPay Center BU. Collaborate with center staff to embed with best practices and enhancements. Monitor the effectiveness of implemented changes and make adjustments as needed. Work closely with relevant functions/BU to deliver training session for center staff. Provide recommendations and feedback to Center In charge/staff to improve their performance with the help of Head of Ops. Collect and scrutinize customer feedback through various channels such as (surveys, interviews, NPS score). Work closely with the Service Quality Manager and other functions to align quality initiatives. Register customer complaints/grievances and ensure those are fixed satisfactorily.
This role is responsible for ensuring the highest level of service quality of KBZPay Center across the nation. Oversee and identify both service and quality assurance of whole KBZPay Center and implement necessary SOP and workflow for the centers to make sure that they are performing in line with organization standard. Contribute to the development of the organization’s strategic goals, particularly in relation to service and quality assurance. Identify the potential upcoming issues and challenges of KBZPay Centers for future projects and prepare necessary action plan to improve in all kind of aspect by working closely with head of service quality. Review business processes and operational workflow for centers to recommend improvements to internal controls and risk management procedures. Assess and evaluate the organization's internal control systems to identify weaknesses or inefficiencies. Align with internal and external team for smooth and better improvement of each workflow and SOP. Conduct necessary visit to the KBZPay Centers to make sure that all Center operations are in comply with KBZPay Center standard. Manage and lead the service quality team members to empower them by delegating specific task. Actively participate in problem-solving efforts to enhance the overall customer experience and quality of products and services. Foster a culture of continuous improvement within the service and quality assurance team. Collaborate with responsible BU/Functions to resolve quality-related problems and prevent recurrence. Prepare and present regular reports on service quality performance to DVCGM.
ဘဏ်၏ဝန်ဆောင်မှုများ၊ Product များကို ကောင်းစွာသိရှိပြီး Customer များအား သေချာစွာ ရှင်းလင်းပြောကြားပေးခြင်း။ ဘဏ်စာရင်းရေးသွင်းခြင်း၊ စာရင်းပိတ်ခြင်း။ ဘဏ်ခွဲများတွင် ငွေလက်ခံခြင်း၊ ထုတ်ပေးခြင်း၊ စီစစ်ခြင်း။ Customer များ၏ အခက်အခဲများကို ကူညီဖြေရှင်းပေးခြင်း၊ သိရှိလိုသည်များ၊ မေးမြန်းမှုများကို ဖြေကြားပေးခြင်း။ ဘဏ်၏ဝန်ဆောင်မှုအဆင့်အတန်းများကို အမြဲတစေတိုးတက်အောင် ဆောင်ရွက်ပေးခြင်းဖြင့် Customer များ စိတ်ကျေနပ်မှုအပြည့်အဝရရှိစေရန် ကြိုးပမ်းဆောင်ရွက်ခြင်း