Reporting to Function Head, the role holder is responsible for translating our high-level strategic vision for all lending products & product roadmap. As the Product Management Head, you’ll need to develop the product strategy, lead the day-to-day management of those features/ functions/ experiences, initiate and prioritize projects and create the go-to-market plans. You will have ultimate accountability for the success of our new products origination experience, with accountability for creating an easy, instant and crystal-clear experience. This role will work closely with a cross-functional team of designers, business partners, developers and external partners in an agile environment to advance our digital roadmap for our web and mobile channels. Owns, develops and executes product vision, strategy and roadmap for lending products. Ensure an easy, instant and crystal-clear customer experience that delivers against goals. Defines end-to-end experiences, high level requirements, builds and manages roadmaps and prioritizes the work. Track and monitor the launched products to find out the customer needs and product enhancement Keeps abreast of relevant emerging banking product trends to inform product direction and strategy Strategic problem solver with the ability to formulate compelling vision and strategy and translate that to substantial roadmaps and results Strong knowledge base and experience developing or leading the underlying consumer lending products, both current and emerging Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams Strong presence with ability to interact with and influence all levels of the organization Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions Skilled at working cross-functionally with technology, service, risk management, operations, marketing and product teams to lead the entire lifecycle of the experiences Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment Drive the team to come up with product strategy that doesn’t limit to: existing products enhancement and life-cycle management (i.e phase out) new product innovation and development based on business landscape and requirements
This role holder is responsible for aligning business objectives with employees and management in designated Businesses and the Functions. The position serves as a consultant to management and first point of contact from the business for all human resource-related issues. This role holder will also formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial inclusion. Work as HRBP leadership team to enhance service productivity for the employee and the bank; Support and work closely with Head of HRBP for effective implementation of HR policies, procedures to support the businesses and contribute the overall bank’s strategy of driving nation-wide financial inclusion; Support the Head of HRBP in formulating HR objectives and strategies to support the various businesses’ plans and targets. Accountable for the successful implementation of these strategies; Advise and guide business leaders in building deep engagement with their staff to enhance motivation and performance; to improve work relationships, build morale, and increase productivity and retention; Support the Head of HRBP for implementation of hiring and talent acquisition objectives and strategies, manage the implementation of these strategies and the end-to-end recruitment process; Advise business leaders on the career development of their staff and manage the deployment of staff for career development, meet business requirements and build capabilities for managing the business in the short and longer terms; Manage the facilitation of succession planning sessions together with business leaders to build a strong pipeline of specialist and leaders for maintaining the company as the industry leader; Ensure that all job descriptions are accurate, current, fully documented and that the latest Job Descriptions are used for recruitment and hiring. The role holder is also to ensure departmental compliance to the Job Descriptions; Work closely with Businesses and the functions for the 8 Qtr. budget, manpower planning and the organization structural alignment; Ensure all information, policies and the guidelines set by management are reached to the employees timely and correctly through a various channels of communications; Ensure timely report submission to Head HRBP and Business partners (upon request) related with business status, potential risks/ challenges and proposed solutions; Responsible for strength based assessment for bank-wide critical roles and for some special projects to support business in order to get more insight on the person’s strengths & development in line with management & business needs; Responsible for employee relation, grievance handling and complaint management; Act as a focal person and fully support for all requested/ requirements (Data, Reference, Analysis and Measurements) between COE and Business/ Functions; In addition to the primary responsibilities, the role holder will also be responsible for the others tasks assigned as per the needs arise.
To protect the bank risk in the loan business Have to Corporate with SME Credit Department, and Branch VCs. Receive and Register the credit files come from respective assigned branches. Check whether all necessary documents are in placed in a credit file in accordance with Checklists or not. Fill the required data in the Sanction Doc. and Form 46. Check if all contracts and documents are included after sanction has been sent to branches. Receive the credit related general issues from branches and submit it to their reporting officer. Keep the Credit Files (Copies) properly. Work actively if other credit related tasks are assigned.
Monitoring the performance of staff members to ensure that they are performing their jobs effectively Conducting research on new technology that could improve operations within the company Reporting any issues with processes to the appropriate staff member for correction Monitoring employee performance to ensure compliance with standards or regulations Documenting and reporting product or service quality levels Developing and implementing standards for inspection Developing a workflow for product inspection Developing plans to help a company manage waste Communicating with other team members to solve problems Following up with the appropriate channels when mistakes are found Training other quality insurance members on all inspection processes Act as desk reviewer for all program validations and reviews Implement the annual Quality Assurance Handbook evaluation and review process
To coordinate UAT team members and perform UAT for the successful release of new application version in time to meet with end-user requirements Working with cross-disciplinary teams including product, design, and technology and service delivery teams with a focus on the digital line of mobile wallet platforms. Assisting in the planning, creation and execution of manual tests cases, test scenarios for product/service releases, verify test cases created by other team members Developing and maintaining key UAT documentation (e.g. user stories, test cases, user manual) Reporting test project status, tracking defect, retesting fixes and doing risk assessments Building relationships with product owners to understand product release scope and advise/influence on usability concerns Ensuring products meet functional and non-functional requirements, and that they perform in a way that is both technically and functionally sound from end to end Assisting with production validation following release deployments
The Deputy Head of Bancassurance is a key leadership role within the retail branch channel, responsible for overseeing and driving the bancassurance strategy. This position involves collaborating with internal stakeholders to develop and implement effective bancassurance initiatives, ensuring the seamless integration of insurance products into the retail banking environment. Collaborate with insurance providers to design and customize insurance products suitable for the retail banking customer base. Monitor and manage the performance of existing insurance products, making recommendations for improvements. Provide training to retail branch staff on insurance products, sales techniques, and compliance requirements. Ensure that branch teams are well-equipped to effectively promote and sell insurance products. Identify opportunities to enhance revenue through the sale of insurance products within the retail branch network. Develop and execute a comprehensive bancassurance strategy aligned with the overall business objectives. Work closely with internal stakeholders, including retail branch managers and insurance partners, to ensure alignment of goals and objectives. Foster strong relationships with insurance providers, negotiating agreements and optimizing partnerships. Implement key performance indicators (KPIs) to measure the success of bancassurance initiatives. Analyze sales data and trends to identify areas for improvement and implement corrective actions. Ensure that all Bancassurance activities comply with regulatory requirements and internal policies. Implement risk management measures to mitigate potential issues related to insurance products Develops talent within the team by providing coaching to achieve the defined goals. Strong understanding of customer research, service quality and process innovation models. Foster a strong team ethos and collaborate seamlessly with partners and business units together with the KBZ’s Bancasurrance team. Execute other assigned tasks based on team and business priorities. Demonstrate enthusiasm and a commitment to adhere to KBZ’s principles and values. Provide support by undertaking any other additional functions as delegated by the Head of Bancassurance and SMT.
Reporting to respective Manager, the role holder is responsible to handle and manage complete resolution for our day to day financial operation with effective and timely manner by working together with dynamic cross-functional team including external customers with very strong customer satisfaction mind-set. As the Transaction Operation Executive, you will manage day to day claims, settlements, transactions, administrative operation’s requirement. This role will work closely with multiple internal and external stakeholders in dynamic and agile environments. Processing daily, weekly, monthly transactional reports and other related financial reports Handle general invoices, account payable and receivable or expense claims Contribute as administrative and operations support Responsible for office upkeep and expenses Track and monitor regular settlement activities Other ad-hoc projects as assigned Resolute settlement, refund issue in timely manners Provide financial analysis and budgeting support for special projects Passionate, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment with result oriented mind-set
Be part of a team to engage merchants for both KBZPay and/or POS/E-Commerce. Provide required product (KBZPay partner app, portal, POS) trainings to merchants and respective users at outlets. Ensure after sale activities to address any gaps left in both pre-sales and sales activities. Execute merchants’ segmentation and engagement strategies to create win-win outcomes for our customers, the bank and the merchants. Provide Level 1 support to address merchant issues related to the use of KBZPay partner app or POS/Ecommerce. Be a focal point of contact for merchants to resolve issues, discuss marketing/ promotions activities and business collaboration activities. Participation and leadership in internal partnership meetings and discussions, cooperating with, responding to and remediating findings related to audits, vendor management, compliance with regulatory and compliance issues and updates, and risk management. Actively collaborate with cross-functional departments to ensure merchants issues and requirements are resolved within the SLA. Team Management and driven Team KPI to achieve monthly/ Quarterly and Yearly. Reporting and Data Analysis and delivering the actions points for both Sales and Engagement scope
As an HR Workforce Coordinator, the role ensures smooth HR processes and supports ID card processing joins UAT for system updates, aids HR projects, tackles challenges with teams, and communicates effectively and to improve processes and teamwork, boosting HR efficiency. Manage the complete process of employee ID card issuance on a national scale. Ensure timely and accurate processing of employee ID card requests. Collaborate with relevant stakeholders to ensure a seamless probation assessment and completion process. Participate in User Acceptance Testing for new feature deployments on the HR system. Identify and report any issues or inconsistencies, ensuring the system meets the required standards. Provide assistance and support for HR projects as required by the department. Collaborate with project teams to contribute to the successful execution of HR initiatives. Work closely with team members and other departments to address challenges and technical issues. Maintain open communication channels to ensure efficient problem-solving and knowledge sharing. Demonstrate effective communication skills in interactions with team members and stakeholders. Foster a collaborative environment that encourages cooperation and information exchange. Undertake any other responsibilities assigned by the line manager to contribute to the HR department's objectives.