This role is responsible for overall technical support and Data analytics to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support, conduct UAT and report related task in close coordination with the related parties. Identify and assess new KBZPay Ops reporting requirements and supporting technologies. Responsible for leading, developing and managing a team which supports KBZPay Ops budgeting and strategic planning activities. Creates and maintains user acceptance test/business scenarios for projects simultaneously. Will identify defects, research and decipher scope of issue determine severity of issue. Liaise with the Program Test Manager to assist in the development of the project test plans. Execute, coordinate and assist to monitor the execution of all aspects of UAT testing according to the agreed test plan. Check and monitor Technical erros and issues relating with App & Portals (UAT) and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Monitor and highlight critical trigger or complaints from live monitoring system. Collaborate and work with IT team, Network Team and internal functional team partners to determine suitable solutions to escalated issues product and service gaps. Share Monthly/weekly reports/Presentation to show overall performance of the product support. Able to work in flexible working environment.
The Research Interviewer _ Mandalay is responsible for supporting research fieldwork and operations, participating in training and coaching interviewers, ensuring that fieldwork quotas are met in a timely manner, and reporting the field operation and ground situation to the research team lead. Conduct interviews with KBZ and non-KBZ customers using various methods, including face-to-face, online, and telephone, Fulfill the daily, weekly, and monthly fieldwork quotas assigned by the operations team leader, Record data in the tracking spreadsheet to monitor quota completion for ongoing projects, Report operational status and ground conditions to the team leader, Attend weekly, monthly, and ad hoc meetings organized by the research team. Complete the daily, weekly, and monthly quota of fieldwork assigned by the research team lead Report the field operations and ground situation to the research team lead,
The role is responsible for overseeing and optimizing the Bank’s Learning Management System (LMS) operations to ensure smooth digital learning delivery, effective learner engagement, and reliable system functionality. The role manages LMS administration, configuration, course enrollment, assessments, certifications, reporting, and user support while driving continuous improvement to deliver user-friendly, high-quality digital learning experiences aligned with organizational learning objectives and business needs. It also collaborates with stakeholders and vendors to enhance learning effectiveness and overall platform performance. Job Description LMS Strategy & Continuous Improvement Support the development and implementation of LMS strategies aligned with organizational learning goals and digital learning initiatives Identify opportunities to enhance LMS functionality, learner experience, and digital learning effectiveness Recommend process improvements, system enhancements, and new LMS features based on user feedback and learning data LMS Management & Administration Manage end-to-end LMS administration including course creation, content upload, learning configuration, learner enrollment, assessments, certifications, reporting, and user support Configure and maintain learning paths, courses, assessments, certifications, and user access within the LMS Ensure accurate learner enrollment, completion tracking, and maintenance of training records and learning data integrity Monitor LMS functionality, usability, and overall learner experience to ensure smooth digital learning delivery Support system testing, enhancements, updates, and resolution of LMS-related issues in coordination with relevant stakeholders Learner Experience & Support Provide LMS guidance and support to learners, trainers, and stakeholders Ensure timely resolution of LMS-related inquiries and technical issues Promote effective learner engagement and digital learning participation Support onboarding and orientation for LMS users Reporting & Analytics Generate LMS reports, dashboards, and learning analytics Monitor learner participation, completion rates, and training compliance Analyze learning data and recommend improvement opportunities Maintain accurate training records and reporting documentation Stakeholder Coordination Coordinate with HR, trainers, IT teams, and vendors regarding LMS requirements and improvements Support implementation of digital learning initiatives and projects Ensure LMS activities align with organizational policies and learning standards Quality & Continuous Improvement Monitor LMS processes to ensure quality and operational efficiency Recommend enhancements to improve learner experience and digital learning effectiveness Support continuous improvement initiatives for learning technologies and systems Other duties assigned by the line manager
The Product Manager will be responsible for developing, managing, and optimizing mortgage products to meet customer needs and support the bank’s strategic goals. The role involves overseeing the entire product lifecycle, from market research and product design to launch and continuous improvement. The Product Manager will work closely with cross-functional teams, including Sales, Risk, and Marketing, to ensure product success and alignment with business objectives. Key Responsibilities: Product Development & Management: Lead the development and management of the mortgage product portfolio, ensuring products meet market demand and are competitive. Design new mortgage products and services based on customer insights, market research, and competitor analysis. Continuously improve and innovate mortgage products to increase customer satisfaction and enhance the bank’s competitive position. Product Lifecycle Management: Oversee the end-to-end product lifecycle, from initial concept and development to launch, monitoring, and iteration. Ensure compliance with regulatory requirements and internal policies throughout the product lifecycle. Monitor product performance and adjust strategies based on data, feedback, and changing market conditions. Cross-Functional Collaboration: Collaborate with internal teams, including Sales, Marketing, Risk, Credit, and IT, to ensure seamless product delivery and execution. Work with Marketing to create effective product positioning, marketing campaigns, and communication strategies. Coordinate with the Operations and Credit Risk teams to streamline product processes and ensure operational efficiency. Market Research & Strategy: Conduct thorough market research and competitor analysis to identify trends, gaps, and opportunities in the mortgage market. Analyze customer needs, behaviors, and feedback to ensure products meet their requirements. Develop and execute long-term product strategies aligned with the bank’s business goals. Product Performance & Reporting: Track and analyze product performance metrics, including customer adoption, profitability, and market share. Provide regular updates and insights to the Head of Business Development on product performance, customer feedback, and market trends. Use data and insights to make informed decisions on product enhancements, pricing, and new opportunities.
To achieve and exceed sales targets and guidance to team, and ensure the overall growth and profitability of the payroll sales department. 1. Sales Strategy: Develop and implement comprehensive sales strategies to drive revenue growth and expand the client base. Analyze market trends, competitor activities, and customer needs to adjust sales strategies accordingly. Identify new sales opportunities, target market segments, and potential partnerships to enhance business expansion. Drive the adoption of KBZ Bank’s payroll products, including SmartPay, KBZPay, iBanking, H2H, and PayAdvance. Work closely with branch and business unit teams to align sales efforts with corporate objectives. 2. Client Relationship Management: Cultivate and maintain strong relationships with key clients to enhance loyalty and long-term partnerships. Address client concerns and issues promptly, ensuring high levels of customer satisfaction and retention. Collaborate with the ATM, product and service teams to provide customized solutions that meet client payroll needs. Conduct regular check-ins with existing clients to ensure they are maximizing the benefits of KBZ payroll products. 3. Sales Reporting: Prepare and present regular sales reports, performance analyses, and forecasts to higher management. Monitor and analyze sales data to identify trends, strengths, weaknesses, and opportunities for improvement. Implement data-driven decision-making to enhance sales productivity and effectiveness. Ensure accurate and timely documentation of sales activities in CRM systems and internal reporting tools. 4. Training and Development: Oversee the training and development of sales team members to enhance their skills and product knowledge. Provide ongoing guidance on sales techniques, customer engagement strategies, and industry best practices. Conduct workshops and training sessions on KBZ Bank’s payroll solutions to improve the team’s ability to sell effectively. Support career development and succession planning within the sales team. 5. Performance Metrics: Monitor and measure individual and team performance against predefined sales targets and KPIs. Identify underperforming areas and implement performance improvement plans when necessary. Establish incentive programs and recognition initiatives to drive motivation and high performance. Ensure compliance with all internal policies, procedures, and industry regulations. 6. Collaboration & Process Improvement: Work closely with the HR and finance departments to align payroll sales with broader organizational goals. Identify process inefficiencies and recommend improvements to enhance customer experience and operational efficiency. Leverage technology and automation tools to optimize sales workflows and reporting.
Responsible for owning the “Lifestyle, Fashion & FMCG” category on the KBZPay Market, including driving portfolio growth and tracking sales performance of products in this category. Category Development ● Identifies on-demand assortment in the market and selects the most efficient merchants for those assortments ● Develops and grows assortment to targeted number of merchants and SKUs ● Managing and growing “Lifestyle, Fashion & FMCG” portfolio, including ongoing merchant management with the category to ensure the quality of both merchant and customer experience Merchant management ● Identifies and negotiates with merchants ● Monitors and evaluates current and future merchants based on product quality, price and delivery service ● Build strong rapport with merchants and communicates ongoing key communic ation ● Negotiates and manages promotion plans and execution with merchant sPerformance management ● Manages the category to understand which products are best-selling, which channels are best etc. ● To carry out any other duties or special assignment this may be assigned to you from time to time by manager.
Reporting to Deputy Head of KBZ Pay Market, the role holder is responsible for planning our high-level strategic vision for the operation of the E-commerce platform shopping experience into a digital-centric product roadmap and leading its execution. As the Manager, you’ll develop the key functional strategy, lead the day-to-day management of those features/functions/experiences, initiate and prioritize projects and create the go-to-market plans. You will have ultimate accountability for the success of our ecommerce channel set up and seamless digital payment experience, with accountability for creating an easy, instant and crystal clear experience that improves platform shopping experience and the nationwide transport network coverage. This role will work closely with a cross-functional team of operation, business partners, and external partners in an agile environment to set up operation network services for our mobile channels. Owns, develops and executes strategy, operational vision and roadmap for transport transaction and external partner relationship. Ensure an easy, instant and crystal-clear customer experience that delivers against goals. ▪ Defines end-to-end experiences, business requirements, builds and manages roadmaps and prioritizes the work with proactive vision and executes a strategic roadmap to drive the result. ▪ Track and monitor key performance indicators to optimize performance of the customer delivery experience. ▪ Keeps seeking for relevant emerging technologies/AI, fintech innovations and digital banking trends to inform product direction and strategy. ▪ Strong knowledge base and experience developing or leading digital experiences, coupled with knowledge of the underlying consumer shopping and delivery products, both current and emerging. ▪ Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams. ▪ Strong presence with ability to interact with and influence all levels of the organization ▪ Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions Skilled at working cross-functionally with technology, service, operations, marketing and product teams to lead the entire lifecycle of the experiences ▪ Passionate, a can-do attitude and the ability to learn quickly and thrive in a complex,dynamic environment with result-oriented mind-set
The role holder is responsible for supporting a cost effective, efficient and well-controlled process management framework and for introducing innovation into the processes and systems of Business to drive business results, enhance profitability and ensure the effective execution of Trade transactions. The role holder is also responsible for the development of proper documentation and collaborating with internal stakeholders to ensure adherence to required set terms and conditions required to expedite transaction operations. The role holder is also responsible for managing and overseeing export /import documentation, ensuring accurate transaction processing and compliance with regulatory and operational standards. Check and monitor all interbank transactions and decide the suitable interbank for each transaction. Support the development and frequent review of documentation for new and existing business process and drives the integration of new process with existing business processes. Designs and implements customer centric business processes in line with changing customer expectations and ensure their successful operationalization in all customer facing business systems. Handle the customers’ complaint about the outward remittance via telephone/ e-mail/ face-to-face to get customers’ satisfaction. Check and approve the accounting entries for payment transactions. Check and approve the payments in SWIFT System. Manage and review documents related to pre-and post-shipment payments. Resolving the customer’s complaints. Signing vouchers, debit advices and daily closing vouchers. Supervise and submission of report to management as required. Check and approve of daily, weekly and monthly payments report. Collect data of Trade outward transactions for all necessary reports (for other Business, CBM, Clients). Ensure daily checks and entries in the CBM Utilize, Electronic Reporting System for outward transactions. Authorize FIU Report for payment transaction daily. Report to CBM for related Trade Outward Transaction Issues.
To lead the end to end design, development, regulatory alignment and operation execution of Agent Banking products and services to ensure seamless transaction workflows and compliance Development Collaboration with cross department, especially tech team for Agent Banking platform. Compliance with CBM regulation and focus on end to end process. System Integration & Testing Working with internal team for system integration, enhancement and improvement. Manage to internal customer for smoothly process of products. Operational Oversight Working with Credit Creation Function for Agent Loan. Focus on more services and maintain SLA. Cross-Functional Alignment Working with Credit, Deposit BU, TBBU for deposit, withdraw and remittance. Working with Finance for Accounting flow and reconciliation. Align with system BRD and check with CBM guideline. Checking the UAT environment before every product kick off.