The checker role is responsible to handle all tickets (Service Requests) as Level-2 support within defined SLA Solving all the Level-2 tickets escalated by Call Center for all service requests, disputes transactions and system errors related with daily KBZPay Operations by meeting SLA Manage and resolve tickets in accordance with the service parameters, policies and standard operation procedures (SOP) by ensuring zero error and in a timely manner Need to liaise with internal teams and other Business Units /Functions/ Partners Escalate all unresolved tickets to Level-3 and follow up to get resolution within given timescales Identify to be complete documents about collateral as per rules and regulations and procedure of Bank. Track & ensure timely processing of all the processes including chargebacks cycles Ensure to prepare & submission of all the exhibits, reports, ensure compliance with bank policy for all transaction processing Inform immediately the appropriate supervisor of any irregular issues or tickets Involve in UAT processes as per operational requirements and ad-hoc assigned tasks Handle other service requests which are received from various channels such as via emails Provide clear resolution which are easily interpretable by Contact Center team for effective communication to achieve customer satisfaction Prepare daily documents and maintain tickets’ summary for further references Respond positively to any new initiatives that are brought into practice making sure they become part of better customer experience service delivery All staff travelling allowance expense and office expense, advance payment and petty cash document claim process performing ,handling and reporting to line manager Handling office letter number processing flow and collecting all documents Arrange & check for ferry way plan request, checking and reporting to line manager for new employees. Working and performing related with office stationeries , ICT accessories and staff uniform Flexible to work on-shift assignments if required. Analysis of Customer Satisfaction vs. Dissatisfaction. Create an inspiring team environment with an open communication culture.
The role is responsible to ensure the quality, accuracy, and compliance of tickets handling by Level 2 ticket handling team escalated via Bank Branches by conducting systematic QA reviews, providing actionable feedback, identifying risks and control gaps, and ensuring adherence to SOPs and regulatory standards and supporting continuous improvement in operational performance. Monitor tickets handled by Level 2 TSO team via Branches and ensure all the steps are followed and handled well. While QA Checking, suggest recommendations about current process or procedure from quality and risk prospective. Provide the finding analysis and insights. Audit report to management on operation process compliance and maintain Quality score. Provide structured and clear feedback to ticket handling officers. Prioritise high, medium low risk operational risk aspects and work on mitigation. Recommend preventive actions and process improvements. Conduct regular internal audit on operational processes from product/process/regulatory prospective. Cross-Department Collaboration & sharing QA Findings to related team. Highlight process failure reasons and plans to eliminate process gaps. Support continuous improvement initiatives for Level 2 Ticket handling quality.
This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner. Check and monitor Technical erros and issues relating with App & Portals and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software. Manage daily work schedule to ensure sufficient operations coverage. Work with IT team, Network team and able to follow instruction. Collaborating with third party or vendors as an Operation side Technical support. Conducting electrical safety checks on devices. Additional support to Service Operation and other related verticals. Able to work in flexible working environment (5 days per week). Share Monthly/weekly reports/Presentation to show overall performance of the technical failures. Propose technical solution and digitalisation aspects.
Planning and provide sale training to the sale taskforce Deliver customer base growth, achieve growth target and maximise the financial contribution of the retail business Target allocated by region wide and township wide Sales Initiative, sales development, execution, managing and drive sales campaigns Able to achieve sales target and KPI’s by monthly, quarterly and yearly To identify sales strategy to potential market and customer by nationwide Ensure sales improvement planning and execution Lead, manage, coach, guide and motivate staff towards result oriented in teamwork Responsible for effective collaboration and cooperation with branch operation and related stakeholders Monitoring and analyse all tracking reports and take actions if it’s needed To develop and deliver product and service in the market and to get maximum revenue Fully assist to Line Manager which would be align with company’s goals
Acquire data from related business units and maintain databases/data systems Builds visualizations and interactive, solutions-focused reporting system Develop and implement databases, data collection systems, and data analytics Identify, analyze, and interpret trends or patterns in complex data sets and information to determine actionable using self-service analytics and reporting tools to effectively audit an organization's progress and identify areas that need continuing improvement Produces a variety of reports, graphs, summaries and presentations that convey analytic results and align with Sustainability needs. Provide quality assurance of imported data, working with quality assurance analyst if necessary Processing confidential data and information according to guidelines Supporting the data warehouse in identifying & revising reporting requirements and data integrity & normalization Provide daily, weekly and monthly reporting and analysis to Department Head Continuously monitor performance against all external agents KPIs and understand root causes of changes in metrics Produce ad-hoc queries/reports including information to support special initiatives Other duties and responsibilities as assigned
Job Purepose Responsible to lead the team in day to day operation support. Responsible to analyse the issue and find out the way to fix the minor issue in a timely manner and raise the major issue to senior. Responsible to test UAT / SIT testing for new requirements/ projects which are relating with Core Banking and support services. Responsible to support branch operation, end of day closing and EOC support. Lead and conduct the training section to the new team members and Junior staffs. Responsible to handle with end user support needs. Responsible to support the new products implementation together with seniors. Key Responsibilities Provides technical support and guidance to branch operation and VC/ FC support. To evaluate the day to day issue and to report to senior for process improvement Identifies the system related issue and provide the best solution to the operation Performs VC/Function Support for their new product, change request testing and perform appropriate parameter changes in the Core Banking System Responsible for day-to-day Core Banking system user administration Works closely with the IT Service Desk and other backend support to ensure a timely, robust and comprehensive service transition process. Responsible to execute Daily/Monthly/Quarterly/Yearly EOC Responsible to support the day to day operation smoothly Responsible to participate the SIT and UAT testing for the new requirements, process change and new projects according to the VC/FC requirements
The Assistant Channel Manager is responsible for developing and managing relationships with channel partners (Insurers, Branches and other Key Stakeholders) to drive sales and revenue. They will support the Channel Manager in monitoring and managing performance, as well as guiding and driving sales in Branches. They will assist the Channel Manager in developing strategies and provide support as needed to various channel partners. Build strong business relationships with Branches, Insurers and Key Stakeholders and ensure objectives and set targets are achieved. Monitor sales and performance of assigned branches across Yangon. Guide and drive branch performance to achieve set targets while inspiring success. Assist in the development of short, medium and long-term plans to achieve strategic objectives. Understand the market dynamics and industry-specific trends and landscapes to bring new insights and solutions to grow sustainable business results. Perform routine (daily, weekly, monthly) branch visits across multiple Regions IN Myanmar. Monitor, guide and drive branch performance to set goals while inspiring success. Evaluate current products and recommend enhancements necessary to scale the channel. Assess current processes and procedures, identify opportunities for improvement and take part in discussions with Insurers and/or other stakeholders. Prepare monthly performance and strategy reports for Channel Managers and Head of Bancassurance. Lead, mentor and motivate the Bancassurance sales team to achieve individual and team sales growth in alignment with company objectives. Foster a positive and collaborative team culture focused on achieving excellence and exceeding customer expectations. Effectively manage the performance of the Life/General insurance product to achieve Teams business and strategic targets. Work with the latest banking and insurance products and collaborate with leading insurance companies. Understand clients’ financial requirements and identify cross-selling opportunities for insurance products.
The role holder is responsible in selling products and solutions that are geared towards client needs in order to differentiate Smart International Corp. & FI products and solutions from competitor’s offerings and contribute to revenue growth. Responsible for number of key corporate accounts with lending products. Identify, originate, develop and maintain wealth management relationships with corporate clients. Acquire and establish new relationship with potential International Corp. clients. Analyze and recommend compatible service options for specialized customer needs. Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing. Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. Keep abreast with Bank’s latest International Corp. products to ensure customers know about latest products offers. Liaising with internal department to solve clients issue and to fulfill customer’s satisfaction. Provide value added services and cross-selling to existing and new clients. Negotiate legal documents related to payroll agreement, service level agreement, bank guarantee to get to the standard format. Attend relevant internal and external corporate meetings, seminars and networking events. Engage in clients’ meeting and provide feedbacks on Bank products and services.
The role holder is responsible in selling products and solutions that are geared towards client needs in order to differentiate Smart International Corp. & FI products and solutions from competitor’s offerings and contribute to revenue growth. Responsible for number of key corporate accounts with lending products. Identify, originate, develop and maintain wealth management relationships with corporate clients. Acquire and establish new relationship with potential International Corp. clients. Analyze and recommend compatible service options for specialized customer needs. Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing. Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. Keep abreast with Bank’s latest International Corp. products to ensure customers know about latest products offers. Liaising with internal department to solve clients issue and to fulfill customer’s satisfaction. Provide value added services and cross-selling to existing and new clients. Negotiate legal documents related to payroll agreement, service level agreement, bank guarantee to get to the standard format. Attend relevant internal and external corporate meetings, seminars and networking events. Engage in clients’ meeting and provide feedbacks on Bank products and services.