A QR Payment reconciliation and settlement specialist perform day to day Business support operations to help keep the QR business running smoothly. You may also build and maintain relationships with clients, partners, and customers. Develop and maintain strong collaborative and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information. Ensure all the customer issues are resolved on time Resolving customer complaints in person or via phone and mail Reconciliation of QR payment and settlement Dispute handling of QR Payment Prepare Operation SOP & User manuals documentations Monthly Reconciliation with GL and Wallet account
A business support specialist perform day to day Business support operations to help keep the business running smoothly. You may also build and maintain relationships with clients, partners, and customers. Develop and maintain strong collaborative and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information. Maintain daily BAU operation of the business (reconciliation, settlement, issues & dispute resolution, etc…) Ensure all the customer issues are resolved on time Resolving customer complaints in person or via phone and mail Prepare Operation SOP & User manuals documentations
Responsible for Merchant network expansion across the whole country followed by compliance rules and regulations within KBZPay eco-system. Responsibilities to maintaining a robust and efficient merchant network, which is essential for the growth and success of KBZPay. Maintaining Relationships: Establishing and developing relationships with merchants to ensure they are satisfied and engaged with KBZPay Merchant. Merchant Acquisition: Strategically expanding the merchant network by identifying and onboarding new merchants and reactivating merchant who can benefit from KBZPay merchant network. Building Trust As the face of mobile money providers, build trust and credibility with Merchant, which is vital for the adoption of KBZPay. Monitoring and Reporting: Keeping track of merchant activities, transaction volumes, and performance metrics to inform strategy and operational improvements. Keeping track of transactions to prevent fraud and ensure compliance with regulatory standards Liquidity Management Manage to Merchants both cash and e-money to ensure they can meet the demands of cash-in / cash-out and fund-in / fund-out transactions. Recruitment and Training: Identifying and onboarding new merchants, and providing them with the necessary training to handle Merchant transaction and application usage. Offering ongoing technical support to ensure merchants can smoothly process transactions. Promotion and Marketing: Encouraging the use of e-money through various promotional activities and marketing campaigns. Data Analysis, Executing and Reporting Using transaction data to collect insights into customers behavior and market trends. Conduct research and analyze Competitors offering for comparison and counter act to the Competitors Contribute to the Line Manager in Initiate, developing, executing, managing and driving sales campaigns Analyze monthly performance reports and share the findings with all stakeholders to reach setting targets (Volumes and Values) Review and analyze all tracking individually and take actions if it needs to be done Lead, manage, coach, guide, and motivate to the Subordinates towards result-oriented team Prepare business performance reports to Line Manager on a regular basis. Merchant Network Expansion: Expanding the merchant network to new areas to increase the reach and convenience of KBZPay merchant services.
Job Summary - Meeting targets and demonstrates the company's ability to generate revenue and sustain profitability. Strong partnerships with Super Agents can lead to increased market reach and sales effectiveness. Facilitates smooth communication and collaboration between the company and its distribution network. Provides valuable insights into sales performance, market trends, and customer preferences. Responsible to manage distribution channel of the respective area, Projects, and Agent Network Development as well as distributor management to drive in order to achieve setting KPIs and exceed revenue targets. To collect market information and do periodical report to RSH Follow 80/20 Agent Performance Rules at all times Manage the sales team for sales growth and revenue enhancement. Make a permanent journal plan (route plan) / Monitor, Check and Track TSE Daily Route Plan Ensure the achievement of its work plan built according to the company’s procedure Implement the company’s strategies in responsible sales territory Supervise SA’s business operating in the assigned area-sales and distribution activities, Super Agents profit & loss, ROI, etc. Supervise and manage the activities of SA’ sale team Provide training/coaching to SA’ sale team Develop monthly sales plan from the quota set for the sales territory and identify ways to achieve the targets Build relationship with SA and Top 20 Agents from each township Coordinate with Regional Sales Head to enhance sales performance Handle complaints & problem 80% of working times in market and 20% for desk jobs Make sure to hit KPI by every TSE (Visit, Calls, FI agent, DRI agent, Cash Out Grantee Agent, New ACQ) as per business requirement
To coordinate UAT team members and perform UAT for the successful release of new application version in time to meet with end-user requirements Specialize in testing and validating that Business requirements have been implemented as required prior to project go-live related with KBZPay mobile apps and web platforms. Establish, own and drive UAT testing activities (End to End) from start to finish for projects. Lead and manage quality assurance focused UAT test execution events, in alignment with UAT entry/exit criteria, project timeline and resourcing constraints. Responsible for UAT planning, test case specification, test execution, defect management and test status reporting activities. Recognize and identify areas where UAT processes and procedures need to be changed or developed. Training and orienting team members for UAT testing activities. Participate in and facilitate post-launch Business verification testing activities for projects, as required. Ensuring effective collaboration between Partners, Business, Technology and respective teams.
The role holder serves as the primary point of contact for merchants and brands, acting as an expert communicator and relationship manager. This role involves planning and coordinating account activities, generating new business opportunities, and regularly reporting on account status and progress. Commercial Accounts Acquisition: Identify and source new partners to expand the business network through innovative partnership solutions. Conduct prospecting activities, including cold calling and networking, to acquire new commercial accounts. Negotiate partnership deals to ensure terms are mutually beneficial and align with business objectives and strategy. Training and Development: Provide comprehensive training and support to partners and merchants, ensuring a clear understanding of products and services. Work collaboratively with internal teams (such as Product and Community Management) to foster strong partnerships and enhance collaboration. Commercial Accounts Activeness: Cultivate and maintain strong relationships with existing merchants to ensure ongoing engagement and satisfaction. Actively encourage and support the engagement of commercial accounts to maximize activity and drive business growth.Sales Driving: Develop and implement strategic initiatives to drive sales and increase revenue through effective partnership and account management. Analyse consumer behaviour data to understand evolving needs and preferences, informing targeted sales strategies. Reporting and Analysis: Regularly report on account performance and business development activities, providing insights and recommendations for continuous improvement. Maintain an up-to-date database of clients, partners, and merchants, ensuring accurate and accessible information for decision-making.
Job Summary Join KBZ Bank’s Finance team in Yangon as a detail-oriented accounting professional supporting accurate journal processing, monthly closing, reconciliations, and reporting. Key Responsibilities ● Review and authorize journal entries in SAP S4H ERP and Flexcube, ensuring accuracy and compliance. ● Record monthly cost accruals correctly and reverse entries when actual invoices are received. ● Coordinate with procurement and internal teams to follow approval workflows and meet month-end deadlines. ● Assist in preparing prepaid schedules, recurring entries, and other monthly closing tasks in SAP. ● Perform monthly balance sheet reconciliations for assigned GLs and report findings to management. ● Review expense GLs, analyze unusual movements, and escalate issues where necessary. ● Support monthly, quarterly, and annual closing activities to ensure timely and accurate reporting. ● Assist with internal and external audits by preparing required schedules, reports, and documentation. ● Handle ad hoc tasks and special projects assigned by the line manager or CFO.
Job Purpose: The Head of Service Quality & Business Development Management is responsible for leading and overseeing all aspects of service quality enhancement and business development strategy. This includes developing policies and frameworks to elevate customer satisfaction, operationalizing quality improvement measures, and spearheading growth initiatives to drive market expansion. The role demands a balance of strategic thinking and hands-on management, collaborating cross-functionally with departments such as Operations, Product, Marketing, and Customer Support. Service Quality Management Develop Quality Standards: Design and implement service quality standards and best practices to ensure a superior customer experience. Monitor Performance Metrics: Establish and track key performance indicators (KPIs) related to service quality, including NPS scores, resolution times, and feedback response rates. Continuous Improvement: Lead continuous improvement initiatives and conduct regular audits to identify areas for service enhancement. Feedback & Analysis: Gather and analyze customer feedback through surveys, NPS, and other metrics; drive actionable insights to address root causes of service issues. Training & Development: Oversee training programs for service teams to maintain high-quality service standards and professional growth. Business Development & Strategic Growth Market Analysis & Expansion: Analyze market trends, competitive landscape, and customer demands to identify growth opportunities; develop strategies to penetrate new markets and expand existing customer bases. Strategic Partnerships: Build and maintain relationships with strategic partners to enhance business development efforts and explore new revenue streams. Product Development Support: Collaborate with product development teams. to align offerings with market needs, ensuring service quality is integrated from inception. Revenue Optimization: Identify areas to increase revenue, reduce costs, and maximize profitability within service and business development operations. Reporting & Analytics Data-Driven Decisions: Use analytics and data insights to drive decision-making, improving service quality and optimizing business development initiatives. Report on Performance: Regularly report to senior leadership on service quality metrics, business development progress, and market insights. Budgeting & Forecasting: Oversee budget management for service quality and business development efforts, optimizing resources for maximum impact.
This role is responsible for supporting and assisting the Fund Management and Investment team with the ALM (liquidity management, balance sheet management, investment, forecasting, ratio and data analysis) and reporting. Also responsible for developing new products, process and procedures accompanied with those new developments. Job Description Assist in leveraging money market instruments to facilitate strategic liquidity management for banks. Liaise with Cash Centers to manage the fund mobilization effectively. Take care of Investment Portfolio by utilizing Capital Market and Money Market instruments (Banking Book). Prepare Liquidity Reporting (ALM) and Management ALCO Reporting Perform Regulatory Reporting and periodic reporting tasks. Support Liquidity Forecasting, Ratios analysis and stress testing. Coordinate with various department to develop New Product/ NPP, etc., Develop Manual SOP/ SLA/ Operations Support. Research and analyze Micro and Macro Economic News along with the market movements. Support and assist ad-hoc tasks assigned by Dy. HOD and HOD.