The Project Manager for the SME & Business Banking Business Unit will play a crucial role in driving the development of SMEs in Myanmar and ensuring that the Bank's customers receive top-notch services. As the Project Manager, the position holder will be responsible for leading SMEBB business projects and overseeing their successful completion from start to finish. This involves coordinating with various teams, stakeholders, and partners, developing project plans, setting timelines, and monitoring progress to ensure that the projects are delivered on time, within budget, and to the required quality standards. The position holder must possess excellent project management skills and have a solid understanding of project management methodologies and the best stakeholders management which will have a significant impact on the Bank's customers and the SMEs in Myanmar. Lead and execute business process improvements for project planning and execution, ensuring project goals and objectives are met within budget, scope, and schedule. Assess new opportunities and develop growth strategies to meet the needs of existing and prospective clients, improving the bank's market share. Develop project plans, timelines, budgets, and resource allocation strategies. Manage project risks and issues, develop contingency plans, and implement corrective actions as needed. Communicate project progress, status, and risks to stakeholders and reporting seniors. Collaborate with cross-functional teams to ensure successful project delivery. Build strong relationships with internal and external stakeholders, including clients, vendors, and partners. Monitor and report project performance metrics, ensuring adherence to project management best practices. Foster a positive team environment that encourages collaboration, open communication, and continuous improvement. Utilize project management tools to track action items and highlight roadblocks and challenges to progress the project. Work with different business units to train sales teams during the launch of new and exisiting products and solutions. In addition, the role holder will also be accountable for one of the following portfolios: Marketing and Customer Service: Manage marketing and public relations campaigns for new customer acquisition and products and services promotions. Collaborate with the MarComms Function to ensure consistency in branding guidelines, templates, and reports. Collaborate with marketing and e-commerce specialists to build competencies in the use of marketing technologies and social media. Collaborate with the Virtual Branch Function to develop an end-to-end client experience journey and capture ongoing feedback. Stakeholder Management & Relationship Building: Establish and maintain robust relationships with various stakeholders, including: Local SMEs Regional and international communities and organizations Government administration bodies and Ministries Branch Ops and Territory Branches Cross Functional & Business Units Technology: Collaborate with the Technology Function to maintain high technical standards and champion the adoption of cutting-edge technologies and agile practices. Ensure the Value Centre receives the highest standards of technology services and support needed to drive desired business results. Business Banking coverage Work closely with Territory Branch Operations Heads, Human Resource Function and branches across Myanmar in the formation of a new initiative Territory Relationship Manager (TRM) role for branches, that will be key accelerators of acquiring 1 million+ business customers that have been identified.
This role belongs to HR business partnering team and responsible for supporting and working together with HR Business Partner for the designated Value Centres and the Functions. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer on-boarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial inclusion. Support and work closely with HRBP for effective implementation of HR policies, procedures to support the businesses and contribute the overall bank’s strategy of driving nation-wide financial inclusion; Responsible for acquiring knowledge of the products/processes of the VC/Function, and developing the skills required to effectively execute the day-to-day operational of the tasks assigned; Follows established guidelines and procedures in identifying and resolving routine issues; Day-to-day actions are focused on administering defined procedures, analyzing data and preparing reports for the HRBP supporting VCGM/FH (Personnel actions i.e. transfer, resign, dismissal and deceased case and other disciplinary actions i.e. fraud, issue warning letter etc.); Builds productive and collaborative internal working relationships; More experienced individuals would be expected to contribute to work flow or process change and redesign, and to exhibit broader understanding of HR process/policies/ guidelines; Run for the process of employee’s exits (e.g. Retirement, Resignation, Dismissal etc.); Update, maintain the integrity of defined database to support Value Centers and Function; Responsible for handling the complaints and issues coming from respective VC and Functions such as Team Challenges bonus queries, Covid related cases, benefits and other matters based on the communication made; Interview arrangement for the internal candidates and run an interview/ assessment for Junior level positons; Onboarding process and support orientation for the new joiners such as Bank account opening, Smart HR App, KBZPay set up Internal Employees’ background history checking and support HRBP for tracing the salary increment and promotion; In addition to the primary responsibilities, the role holder will also be responsible for the others tasks assigned as per the needs arise.
The role holder is generally responsible for gathering requirements, contributing to design workflow, developing, troubleshooting and testing code, preparing documents, supporting and maintaining ongoing projects, and ensuring adherence to software development standards. They are also tasked with delivering high-quality results that meet schedule and requirements, conducting automated testing using test scripts, and participating in code reviews. A senior-level software developer with strong and successful technical leadership experience is preferred. Design, develop, test, debug, maintain, and deliver high-quality and robust code while ensuring thorough documentation throughout the development process. Design and build database schemas with integrity and scalability, along with optimised data access layers/ORM for performance, maintainability and security. Review and optimise legacy code as required, ensuring adherence to coding standards and best practices. Document solutions comprehensively using various methods such as documentation, flowcharts, diagrams, and code comments. Collaborate with business and operation teams to provide technical support and resolve issues promptly, including urgent patches and updates. Mentor interns, junior, and mid-level developers to foster their professional growth and development. Share knowledge and distribute expertise to team members, promoting a culture of continuous learning and improvement. Assist operations in identifying, researching, and resolving performance and production issues to maintain optimal system performance. Analyse code for optimization and troubleshooting, ensuring rapid resolution of technical issues. Participate and lead R&D initiatives, staying updated with new software development ecosystems. Utilise new tools and technologies such as AI pairing, Cloud Native, CI/CD pipelines and microservices, container orchestration tools such as kubernetes, openshift etc to enhance productivity and minimise downtime. Review Business Requirements Documents (BRDs) and collaborate closely with business teams, project managers, and business analysts to ensure alignment with project objectives. Conduct thorough code reviews and provide constructive feedback to other team members, contributing to code quality and consistency. Implement DevOps and security best practices, integrating security measures into the development lifecycle to ensure compliance with industry standards and regulations. Follow and improve organisation and community standard software development guidelines. Work closely with other teams such as network, firewall, DBA, QA, etc., to ensure seamless integration and collaboration. Maintain an open-minded approach and willingness to learn new technologies, including working with open-source platforms and products. Communicate technical concepts effectively to both technical and non-technical stakeholders. Demonstrate strong problem-solving skills and the ability to work efficiently under pressure to meet project deadlines. Foster a collaborative and supportive team environment, contributing to a positive and motivated work culture. To actively participate in retrospective sessions for previous and existing project products, fostering open discussions among team members to evaluate the software development process. Encourage constructive feedback and brainstorming to identify areas for improvement and innovative solutions for enhancing future projects. A continuous learning attitude to keep up with new emerging technologies.
We are seeking a self-motivated and innovative Channel Support to join our Transaction Banking team at KBZBank. KBZPay Channel support generally helps the channel Leads in the development and implementation of different strategies to acquire a strong position in the market and stay ahead in the competition. Here is a list of the responsibilities: Support in the implementation of new projects or enhancements assigned to the Channel Managers to deliver in the given timeline Review bi-weekly and monthly customer feedback reports from Call Center and inform Channel Managers for next action plan Assist in analysis of assigned product transactions and competitors and execute the action plans assigned by the Channel Managers accordingly Prepare customer journey flow, FAQs and Feedback forms for new enhancements and version release Assist the Channel Managers in preparing BRDs (Business Requirement Document) for the new features development and existing features enhancement. Assist the Channel Managers in preparation/alignment of SOPs and user guides of process/product enhancement and new process/product UAT testing for some major features/products and alignment and report to Channel Managers for findings of issues in the UAT environment Monitor the Campaign Effectiveness and transaction trends on daily basis and report the Channel Managers for any necessary action
Originate new products in concert with our partner needs and business model Define the product strategy and roadmap while overseeing the product line’s life cycle and anticipate any problems Propose correct design concepts and fundamental technology used for new products or improvement for existing ones Oversees key projects, processes and performance reports, data and analysis Be an expert with respect to the competition Develop the core positioning and messaging for the defined product Evaluate market competition and position the product line so that it appeals to consumers Propose product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders. Develop a growth strategy focused both on financial gain and customer satisfaction Implementing new business opportunities and initiatives Carry out any other duties or special project which may assign to you from time to time by your Department head Work closely with L&C,FMU team for development and enhancement of product & operation related matter (SOP,BRD,CR etc…)
This role is responsible for managing the content and activity on the KBZ Bank and KBZPay websites, as well as other web presence the Bank may have in the future. The Digital Marketing Executive for Website & Content will focus on optimising the content on the KBZ Bank and KBZPay website to ensure that it offers the best user experience and to make sure that all web traffic data is used for analytics purposes. The ideal candidates will be comfortable troubleshooting the website and constantly improving the User Experience (UX) of the websites. Manage, maintain and regularly update all web content in both English and Burmese Manage and develop the websites. Ensure SEO and SEM best practices are adhered to where possible, and ensure the website is well integrated into digital marketing campaigns Work with different business units to make sure their product and service information is always up to date on the website, and to advise them on how best to present the information to their target audience Stay up to date with website analytics and UI/UX best practices to be able to advise the tech team and designers on how to build the website Create regular reports on website traffic for the CMO, Business Units and management. Prepare and installs solutions by determining and designing system specifications, standards, and programming. Update existing websites to meet the security and standards in meeting bank’s requirements Propose website enhancements that will drive a better user experience. Responding to and troubleshooting all website issues. Improving the user experience of the website regularly. Execute the website layout plans and work closely with the Website Developer Team. Respond to technical queries and solve website-related issues
Review SOP flow and ensure all steps are followed by KYC/lending team. Identify process gaps and propose changes for improvement Audit report to management on KYC process compliance and maintain Quality score. Liaison with KYC team for NPS improvement over KYC /Lending documentation process. Staff wise quality check for sample KYC verified cases and maintain staff wise quality score. Prepare Quality metrics with error categorisation like Critical, Major, Minor, change request etc. Prioritise high, medium low risk operational risk aspects and work on mitigation in KYC/lending process. Monitor fraud and raise alarm if unethical practice observed among the team. Cover 100% staff every month with Quality score and share reports regularly. Bring technological enhancement ideas to effectively manage the service Vs Cost impact. Highlight process failure reasons and plans to eliminate process gaps. Improve approval rate by ensuring quality is maintained in the KYC/lending verification process. Flexible to work in shift assignments if required. Help promote and maintain a positive company image.
Job Purpose:This role is responsible for overall technical support and Data analytics to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support, conduct UAT and report related task in close coordination with the related parties. Identify and assess new KBZPay Ops reporting requirements and supporting technologies. Responsible for leading, developing and managing a team which supports KBZPay Ops budgeting and strategic planning activities. Creates and maintains user acceptance test/business scenarios for projects simultaneously. Will identify defects, research and decipher scope of issue determine severity of issue. Liaise with the Program Test Manager to assist in the development of the project test plans. Execute, coordinate and assist to monitor the execution of all aspects of UAT testing according to the agreed test plan. Check and monitor Technical erros and issues relating with App & Portals (UAT) and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Monitor and highlight critical trigger or complaints from live monitoring system. Collaborate and work with IT team, Network Team and internal functional team partners to determine suitable solutions to escalated issues product and service gaps. Share Monthly/weekly reports/Presentation to show overall performance of the product support. Able to work in flexible working environment.
Under general direction of Function Head of L&C and Head of Compliance, Section Head (KBZPay Compliance) will focus on AML/CFT Programmes of the Bank. The Section Head shall ensure that the KBZPay’s AML/CFT the monitoring system, procedure and controls are up to date and compliance with regulations. Protect KBZPay from Money Laundering / Terrorist Financing AML/CFT and other Compliance training to Value Centre and Functions Ensuring that the AML/CFT Policy/Program are up- to-date Oversee AML/CFT Automatic Transaction Monitoring and reports generated by the team Manage due diligence programs on correspondent banking relationship Act as central point of contact for communicating with the regulatory and/ or investigation agencies regarding issues related to financial institution’s AML/CFT matters Dealing with any queries or problem concerning the Cash Transaction Reports/ Suspicious Transaction Reports and compliance with the AML/CFT regulations, guidelines and legislation Preparation of reports required by Function Head and the Bank