The role holder is responsible in selling products and solutions that are geared towards client needs and to differentiate trade finance services from competitor’s offerings, also contribute to revenue growth and maximizing profits in alignment with KBZ’s risk policies. Trade Finance Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Identify, originate, develop and maintain relationships with corporate/SME clients for trade finance service. Engage jointly with RMs in providing consultative advice and solutions to meet customer’s needs on Trade Finance. Acquire and establish new relationship with potential corporate clients on Trade Services. Analyze and recommend compatible service options for specialized customer needs to deepen share of wallets from trade portfolios. Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing. Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. Keep abreast with Bank’s latest trade initiatives/services to ensure customers know about latest products offers. Provide value added and cross-selling to existing and new clients. Attend relevant internal and external trade related meetings, seminars and networking events. Engage in clients’ meeting and provide feedbacks on Bank trade products and services. Provide necessary training to RMs or other internal/external clients on trade services.
Job Purpose Network Engineers are responsible for setting up and maintaining the day-to-day operation of Data Center and branch networks. Designing, Implementing and administering Intranet, Extranet, Local Area Network, Wide Area Network Documentation, Inventory updates Work with all levels of staff within and outside of Technology Function and external organization KEY RESPONSIBILITIES Installing, configuring, maintaining network devices including routers, switches, Wireless , Firewalls Maximize the network services stability in Hub and Spoke network, Data Center network Configure, operate and maintain firewalls to maximize network efficiency and security Troubleshooting, diagnosing, resolving the network problems and identify the potential issues Monitor the network errors, performance issues and escalate the alerts when required Backup configurations and consistency checks Regular patching and updates as per schedule Basic Knowledge of Cloud network components / concepts Collect statistics and generate regular health check report Implementing data, network security measures for Multi-cloud architecture Deliver the network services to meet the project timeline Manage cable contractors in structured cabling Documentation and inventory updates Product and new technologies evaluation Willing to work in extended hours and perform standby duty after office hour
The Business Solution Specialist (Digital Banking) supports the analysis, design, and implementation of digital banking solutions. Assists in requirement gathering, process documentation, UAT execution, and issue resolution. Works with cross-functional teams to enhance user experience and ensure seamless system integration while contributing to project execution and continuous improvement. Assist in gathering and documenting business requirements by coordinating with business and IT teams. • Support the development and enhancement of Digital Banking products and features. • Prepare Process Flow Diagrams, BRDs, and SOPs under the guidance of senior team members. • Conduct User Acceptance Testing (UAT) by executing test cases, recording test results, and assisting in test documentation. • Provide second-level troubleshooting support for digital banking applications and escalate complex issues to senior team members. • Collaborate with internal teams to ensure smooth implementation of digital banking solutions. • Assist in training end-users on new features and preparing user manuals. • Track project progress and provide updates to senior team members and management.
Understand the objectives of the business units and propose relevant marketing activities to achieve these objectives. Turn business objectives into marketing and creative briefs for the internal creative team to deliver materials. Act as the key liaison between the Marketing team and the business; able to respond both proactively and reactively to the needs of the business. Present marketing ideas and activities to senior stakeholders within the bank. Recommend both digital and traditional marketing solutions to meet the needs of the business units. Hold regular calls and meetings with the business units to ensure the Marketing Business Partner is always up to date on the activities of their assigned business units. Act as brand guardian reviewing all branded communications materials for KBZ Bank to ensure consistency and adherence to brand guidelines.
Description The Brand and Merchandising Executive will be responsible for managing the acquisition of goods and services, including sourcing suppliers, negotiating contracts, ensuring cost-effectiveness and quality, managing vendor relationships, monitoring inventory, and ensuring compliance with policies and regulations. Key duties involve supplier evaluation, contract management, cost analysis, tracking deliveries, etc. POSM Management: Develop ideas for and manage the production, design, and distribution of Point-of-Sale Materials. Project Management: Strong organizational skills to manage multiple campaigns, budgets, and deadlines. Sourcing & Supplier Management: Researching and identifying potential suppliers, developing and managing long-term relationships with them, and evaluating their performance. Negotiation & Contracts: Negotiating favorable prices and contract terms with vendors to ensure cost-effectiveness and quality standards. Purchasing & Logistics: Processing purchase orders, tracking deliveries, ensuring the timely arrival of goods, and handling logistics arrangements. Cost & Quality Control: Analyzing costs, benchmarking prices, and establishing budget parameters for purchases to achieve cost savings. Record Keeping: Maintaining accurate records of purchases, pricing, and supplier information for tracking and compliance.
The Digital Acquisition and Partnership Manager will be responsible for driving partnership acquisition through both offline and digital channels and developing strategic partnerships to enhance brand visibility and revenue growth while contributing to the development of the KBZPay Ecosystem. Responsibilities : Digital Acquisition Strategy: Develop and execute digital acquisition strategies to drive traffic, leads, and conversions through various online channels social media, email marketing, and affiliate marketing. Analyse performance metrics and KPIs to optimize campaigns and maximize ROI. Stay updated on industry trends, emerging technologies, and best practices in digital marketing to ensure the effectiveness of acquisition efforts. Partnership Development: Identify and cultivate strategic partnerships with other businesses, influencers, platforms, and organizations to expand brand reach and acquire new businesses and mobile app development partners. Negotiate partnership agreements and collaborate cross-functionally to execute joint marketing initiatives, co-branded campaigns, and promotional activities. Monitor and evaluate partnership performance, identifying opportunities for improvement and growth. Data Analysis and Reporting: Utilize data analytics tools to track and analyse digital marketing and partnership performance, providing insights and recommendations for optimization. Generate regular reports and presentations to communicate key metrics, trends, and outcomes to stakeholders .Cross-functional Collaboration: Collaborate with internal teams such as marketing, sales, product development, and finance to align digital acquisition and partnership strategies with overall business objectives. Coordinate with external agencies, vendors, and partners to execute campaigns and initiatives effectively. Budget Management: Develop and manage budgets for digital acquisition campaigns and partnership initiatives, ensuring efficient allocation of resources and adherence to financial targets.
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. ... The Team Leader's responsibilities are to ensure individual advisors are performing against targets, while reviewing their performance and coaching them to do so. Social channel - Contact centre KPI such as Frist response SLA, Avg. first response, Avg resolution, Abundance, productivity and Repeat Calls etc. Responsible for social channel - contact center operation team Quality improvement opportunities. Flexible to work on-shift assignments if required.Analysis of Customer Satisfaction vs. Dissatisfaction. Create an inspiring team environment with an open communication culture. Set clear team goals and make sure team all achieve the monthly set KPI. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching. Agents level Monitoring and site by site feedback. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishment. Encourage creativity and risk-taking. Suggest and organise team building activities Do weekly Calibration with training team for better call quality management. Conduct call listening join sessions for overall call handling skill improvement. Show improvement in AHT and reduction in repeat. Support social channel - contact center operation team Quality improvement opportunities. Share Monthly performance improvement report and do assessment with Managers. Publish CSO wise Quality score.(Min 15 calls each CSO)
Produce the monthly / weekly Assets and Liabilities Committee Report (“ALCO”). Manage balance sheet, cash flow, and ensuring provision of funds for the company. Implement an assets and liabilities strategy (gapping) that optimizes the company’s return, in accordance with the ALCO’s guidelines/ recommendations. Prepare ongoing assessment of asset & liability mismatches and managing the implementation of required short and medium term financing structures. Identify potential financial risks for the company, ensuring they do not adversely affect company funds (e.g. foreign exchange exposures). Monitor daily cash balances, and surplus cash for other assets (e.g. money markets, fixed income). Forecast cash payments and anticipating potential challenges arising from limited cash flow. Ensure compliance with the regulatory requirements (e.g. reserve requirements). Analyze the impact of international markets on the performance of company products or services. Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision-making purposes. Provide variance analysis and commentary in support of the MI Pack, incorporating notes and updates as directed. Continually adapt and improve management reports as agreed with Head of Finance or Chief Financial Officer (CFO). Participate financial modelling, business plan assessment and analysis on potential investment. Analyze financial data – and create financial models for decision support. Increase productivity by developing automated accounting applications; coordinating information requirements. Create the standard and ad-hoc reports, tools, and Excel dashboards including the regulatory reporting. Back up support to immediate supervisor/manager, and Other ad hoc duties as prescribed by the Senior Finance Team to assist in achieving Finance Function’s objectives.
Produce the hourly and daily position report. Monitor daily deposits balance. Ensure compliance with the regulatory requirements (e.g. reserve requirements). Analyze the impact of international markets on the performance of company products or services. Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision-making purposes. Provide variance analysis and commentary in support of the MI Pack, incorporating notes and updates as directed. Participate financial modelling, business plan assessment and analysis on potential investment. Analyze financial data – and create financial models for decision support. Increase productivity by developing automated accounting applications; coordinating information requirements. Create the standard and ad-hoc reports, tools, and Excel dashboards including the regulatory reporting. Back up support to immediate supervisor/manager, and Other ad hoc duties as prescribed by the Senior Finance Team to assist in achieving Finance Function’s objectives.