The role holder serves as the primary point of contact for merchants and brands, acting as an expert communicator and relationship manager. This role involves planning and coordinating account activities, generating new business opportunities, and regularly reporting on account status and progress. Commercial Accounts Acquisition: Identify and source new partners to expand the business network through innovative partnership solutions. Conduct prospecting activities, including cold calling and networking, to acquire new commercial accounts. Negotiate partnership deals to ensure terms are mutually beneficial and align with business objectives and strategy. Training and Development: Provide comprehensive training and support to partners and merchants, ensuring a clear understanding of products and services. Work collaboratively with internal teams (such as Product and Community Management) to foster strong partnerships and enhance collaboration. Commercial Accounts Activeness: Cultivate and maintain strong relationships with existing merchants to ensure ongoing engagement and satisfaction. Actively encourage and support the engagement of commercial accounts to maximize activity and drive business growth.Sales Driving: Develop and implement strategic initiatives to drive sales and increase revenue through effective partnership and account management. Analyse consumer behaviour data to understand evolving needs and preferences, informing targeted sales strategies. Reporting and Analysis: Regularly report on account performance and business development activities, providing insights and recommendations for continuous improvement. Maintain an up-to-date database of clients, partners, and merchants, ensuring accurate and accessible information for decision-making.
The Communications Specialist plays a crucial role in supporting the Social Impact and Internal Communications Manager. This position is responsible for assisting in the planning, execution, and reporting of Social Impact Communications and Internal Communications initiatives. The role involves managing projects, engaging with stakeholders, and facilitating seamless correspondence between external and internal stakeholders, including VCs, various functions, departments, and branches. This position ensures the effective communication of key messages across the organization and contributes to the overall success of social impact and internal communication efforts. Job Description Communications Implementation - Assist Communication Managers in executing strategies that align with the bank’s mission, vision, and goals. Stakeholder Liaison - Work closely with Communication Managers and stakeholders to track and coordinate upcoming projects, communication initiatives, and community engagement activities. Content Development & Planning - assist in reviewing, editing and developing the contents aligned with communication strategies including but not limited to scripts, announcements, articles, presentations and reports. Track and manage the editorial calendars, manage accordingly to timelines and deadlines. Comms Platform Monitoring - Monitor and report on comments and messages across communication platforms. Assist in analyzing employee data and managing whitelists on communication platforms. Project Management - Support the planning and execution of assigned projects, ensuring timely delivery and coordination across stakeholders. Reporting & Analytics - Archive and keep records of projects and communication deliverables. Develop reports and update in a timely manner. Monitor the effectiveness of communication efforts and provide insights for continuous improvement.
Job Purpose We are looking for an experienced Contact Center Engineer to manage the enterprise level of contact center solution in house development projects as well as insourcing/outsourcing projects. Key Responsibilities Problem-solving – the ability to handle complex enquiries and also the everyday challenges involved. Provide technical support for all contact center systems and tools Accept customers' calls and respond to inquiries in a professional manner. Provide support to Team Members with application, service issues. Present professional, efficient and friendly customer service to all customers/agents. Solution administration, troubleshooting, upgrading and repairing equipment as required. Manage daily work schedule to ensure sufficient call center coverage. Assist in the development of technical material and training documents. Train customers and colleagues on equipment operation and maintenance as required. Onsite technical support a must to all Call Centre locations Support 24/7/365 data center environment by providing on-call support rotation Strong knowledge of various contact center products and components including but not limited to , SIP Server, Work space, knowledge of reading application logs, inbound routing, outbound campaigns, design call flows, Skills-based routing, integration, desktop toolbar integration and call recording & analytics Knowledge of Linux base environment MS Windows Operating Systems experience The ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced environment
Provides financial analysis and finance-related information to Business Units and Functions to support target setting and performance monitoring, while facilitating change, delivery and execution of BU/Functions’ Agendas by working closely with and providing service support to the Heads of Department. Create the standardised reports and tools for Business Units/Functions monthly. Performance reports of KBZPay-related Business Units as well as weekly reports, if required and other ad-hoc requests by KBZPay business teams. Monthly Report preparation for delegated Business Units in future. Preparation of Monthly KBZPay Consolidated Report manually. Involve Expenses allocation for the monthly closing. Involve in Budgeting and Business planning, preparing Budget schedules for big-ticket items (CAPEX, Marketing, etc.) Involve UAT testing when new Lending products launch. Contributes to team effort by accomplishing related results as needed. Back-up support to the immediate supervisor/manager. Other ad hoc duties as prescribed by the Senior Finance Team to assist in achieving Finance Function’s objectives.
Card Product specialist will be an integral part of the team responsible for analysing prepaid/ debit card products' performance, facilitating internal communication, managing customer complaints, and ensuring exceptional customer service. This role will be responsible for executing analytical tasks, supporting communication initiatives, resolving customer issues, and maintaining positive relationships with internal and external stakeholders. Support the Product Manager in daily tasks and project activities. Collect and organize data on card product performance (transactions, customer feedback, market trends). Research market trends, competitor products, and relevant regulations. Coordinate and communicate with branches to share updates, product information, and best practices. Support branches by answering questions and providing guidance on card products. Help organize meetings, training sessions, and workshops to improve communication with branches. Ensure important information is delivered clearly and on time to all branches. Work with external and internal teams (IT, Customer Service, Card Operation MarComms) to resolve issues and on projects. Maintain clear documentation of processes and procedures. Identify areas for improvement and suggest better ways of working. Provide administrative support as needed, including scheduling meetings, managing calendars, and coordinating logistics for events.
The role holder will lead and oversee credit verification and underwriting activities for Super Agents, Key Agents and Key Merchant Quick Access Loans (QAL), ensuring robust risk assessment, high-quality credit decisions, and strong compliance with internal policies and regulatory requirements. This role is expected to operate at a managerial and strategic level, driving continuous improvement in underwriting standards, processes, and portfolio quality. The incumbent will build, mentor, and scale the credit verification team, with the potential to take on broader credit verification responsibilities across products in the future. Key Responsibilities Oversee end-to-end credit verification and underwriting for Super Agent & Key Merchant QAL loans Review and recommend for loan approval; escalate high-risk or high-value cases Ensure consistent application of credit policies, scorecards, and risk frameworks Provide final recommendation on complex cases with clear risk justification Identify, assess, and mitigate credit risks across the portfolio Monitor underwriting quality, approval trends, and early delinquency indicators Drive improvements in risk selection and portfolio performance Ensure strong audit trails and compliance with internal and regulatory standards Lead, mentor, and develop the Credit Verification team Set performance expectations and ensure high productivity and quality standards Build a strong second line (team leads / senior officers) for scalability Conduct regular coaching on financial analysis, risk assessment, and decision-making Streamline verification workflows to improve turnaround time and efficiency Enhance underwriting frameworks, checklists, and SOPs Ensure proper documentation, data integrity, and governance standards Drive automation and system improvement initiatives with Tech/Product teams Collaborate closely with: Business teams (for pipeline and growth alignment), Product team (for policy and product enhancements), Credit Risk team (for risk framework alignment) Provide clear and data-driven feedback to support portfolio expansion Support expansion of credit verification scope beyond QAL (future products / segments) Contribute to development of scalable underwriting models and frameworks Identify opportunities to improve approval quality while enabling business growth Act as a key contributor to future credit verification strategy Prepare and present reports on: Approval rates, Portfolio risk trends, Team productivity Provide insights and recommendations for policy and scorecard enhancements
Impact Partnership is responsible for leading strategic partnerships with INGOs, UN agencies, and Government stakeholders to drive large-scale disbursement programs across Myanmar. This role oversees end-to-end pipeline management, from opportunity identification and contract negotiation to service delivery and continuous improvement. The position also ensures regulatory compliance, operational excellence, and product enhancement alignment within the KBZPay Agent Banking Business Unit. 1. Partnership & Pipeline Management Lead the end-to-end pipeline management of impact partnerships, including: INGO and UN agency disbursement programs Government disbursement initiatives Identify and develop new partnership opportunities aligned with financial inclusion and digital disbursement strategies Maintain a strong pipeline of high-value, scalable disbursement projects Build and manage long-term relationships with key stakeholders, partners, and donors 2. Business Development & Negotiation Lead commercial discussions and negotiations with partners Drive the process from initial engagement to contract signing Structure partnership models, pricing, and service terms Prepare proposals, concept notes, and presentations tailored to partner requirements 3. Product & Solution Development Collaborate closely with the Product Team to: Enhance disbursement functionalities of KBZPay Develop tailored solutions for large-scale beneficiary payments Provide market insights and partner feedback to improve digital financial services Ensure solutions are scalable, secure, and user-friendly 4. Project Execution & Service Delivery Oversee project implementation from contract signing to service delivery Ensure smooth onboarding of partners and beneficiaries Coordinate with operations, agent network, and customer support teams Monitor project timelines, deliverables, and KPIs 5. Compliance & Risk Management Ensure full compliance with: Central Bank of Myanmar (CBM) regulations AML/CFT policies International best practices for financial services and donor compliance Work closely with compliance and legal teams to mitigate risks 6. Service Excellence & Continuous Improvement Drive service excellence across all disbursement programs Monitor partner satisfaction and resolve escalations Analyze performance data to improve service delivery and operational efficiency Introduce best practices for beneficiary experience and partner engagement 7. Leadership & Team Management Lead and mentor Assistant Manager(s) and junior team members Provide guidance on partnership management, execution, and reporting Foster a high-performance, collaborative team culture
Commercial Solutions is responsible for driving the end-to-end lifecycle of B2B product solutions, from opportunity identification and pipeline development to contract execution and service delivery. The role focuses on engaging directly with corporate clients and key industry players to design and deliver scalable, product-driven solutions. This position plays a critical role in bridging market needs with product capabilities, ensuring continuous enhancement of B2B offerings while driving adoption, client value, and long-term growth 1. Pipeline Development & Opportunity Management Identify and develop B2B opportunities across corporate and distribution sectors Build and manage a structured pipeline from prospecting to deal closure Drive consistent growth of high-value opportunities 2. Client Engagement & Deal Execution Engage directly with clients to understand business needs and use cases Lead solution discussions and contribute to commercial structuring Drive deal progression from initial engagement to contract signing 3. Solution Design & Product Enhancement Translate client requirements into structured B2B product solutions Work closely with Product Team to: Enhance existing product offerings Develop new solutions aligned with market demand Ensure solutions are scalable, efficient, and commercially viable 4. Implementation & Service Delivery Oversee implementation from agreement to go-live Ensure timely delivery aligned with scope and service standards Coordinate across functions to enable seamless execution 5. Post-Implementation & Client Success Ensure successful adoption and utilization of solutions Maintain strong ongoing engagement with clients Drive continuous improvement based on client feedback 6. Revenue Expansion & Cross-Solution Integration Identify opportunities to expand client usage across multiple products Drive solution integration within the broader KBZ ecosystem 7. Internal Alignment & Execution Align with Product, Operations, Risk, and Compliance teams for solution rollout Facilitate internal discussions for new initiatives and enhancements Ensure readiness for large-scale deployments
Provides the financial analysis, finance related information required by the Bus/FNs to develop targets and monitor the delivery of the facilitate change and delivery of BU agendas by working closely with and providing a service to Business Unit/Function. Full support for BUs/ FNs, for their reporting requirements and agenda for Budget preparation. Providing analysis, calculations of economic profit based on Business agenda items that links to financial reports. Support to improve the impact and understanding of financial reporting on business performance. Undertake the translation of Business annual plans into budgets and monitoring of financial targets and agreed KPIs as delegated by Senior Finance Team. Drive and support Forecast submission of Business Units. Support the Business Head in capital expenditure proposals and the quantitative and qualitative justification including NPV computation. Working with Business Head on implementation of new bank products and responsible for the establishing the required accounting entries and general ledger codes for final authorization by CFO and involve in UAT Decision Support and Financial modelling simulation for Business Unit. Analytical review on Loans and collection reports. To support financial analysis in Decision making. Research and propose inter BUs fee charges within the boundaries set by Finance Team. Back up support to immediate supervisor/manager, and Other ad hoc duties as prescribed by the Senior Finance Team to assist in achieving Finance Function’s objectives.