Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
The role holder will manage an allocated set of UHN/HNW customers from the wealth segment. The key role is to manage the relationship and drive the sales and service KPIs for the portfolio. RM should work closely with the Service Ambassadors/Branch Incharge at the branch , enhance the profitability of the relationship by increasing the relationship size, cross selling, upselling the right products and services, and provide exceptional service as well as with Subject matter experts from other BUs to fulfill clients’ requirements. Will also look at deepening relationships by seeking referrals of family/friends and ensuring nil/minimal attrition. The role holder is the SINGLE POINT OF CONTACT (SPOC) for the customer and the role holder will be supported by a team of partners like Service ambassadors, Subject Matter Experts, VRA and Branch Incharge. The role holder should have maturity to deal with HNI customers and experience to understand the needs of such customers and fulfill them. Keeping in mind the culture of the market the role holder has to have very high/impeccable standards of Integrity, Trustworthiness, and knowledge on financial products and services. Manage the HNI portfolio of the wealth segment. Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch. Job Description Manage the HNI portfolio of the wealth segment. Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch. Improve EP per customer by increasing the holdings of deposit products and improving penetration of product holding across the bank (such as each customer should go from having say 2-3 products on average to 4-6 products with the bank). Source NTB customers through referrals and other promotional activities. Ensure the HNI portfolio of the branch is growing month on month and win back any lost deposits. Increase the NPS score of the customer base by a pre-agreed percentage. Work closely with the SA/ Branch Operation Team/Branch Incharge. Maintain the Contacts with customers as per the defined relationship matrix. Meetings can also be conducted at the branch in the Branch Incharge room or closest premium banking center to the Branch. Nurture and upgrade existing customers to move to the next level of UHN/HNW Offering. Pro-actively engage with customers to understand and analyze their needs, problems and interests to help the bank develop new products, services and interest group based exclusive events & activities for these clients. Maintain customer dossiers as defined by Wealth BU and update information in the CRM. Sales targets for Cross-Sell & Up-sell/ Revenue based targets to be met as per balanced score-card (e.g. increase in balances would be the primary objective, however there would be targets for other products as well). Review product penetration for assigned client base and identify customers for enhancing product penetration. Ensure KYC/AML and other norms are strictly adhered to and customer contact information is kept up to date. Activation of KBZPay / IM banking and other digital channels for each and every UHN/HNW customer and enabling bio-metric/facial recognition. Organize and host customer events for deepening relationships in close coordination with Branch Operation team/Wealth BU. Provide advisory service for customers to be a successful business, linking them to other businesses, helping customers to meet with the bank’s policies in their financing needs for business expansion. Also Offer and meet targets for non-Deposit product’s alike Insurance and other products introduced from time to time. Other duties as assigned.
The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality.Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.
This position is responsible for managing daily inventory operations to ensure accuracy, maintain optimal stock levels, coordinate logistics efficiently, and support data-driven decision-making. The role also assists the Inventory In-Charge in streamlining processes, supervising staff, and upholding safety and operational compliance. Inventory Control: Monitor and maintain accurate stock levels across all locations. Track inventory movement and ensure proper documentation of all inventory transactions. Conduct regular physical inventory audits and reconcile any discrepancies with system records. Implement and maintain effective inventory management systems to optimize stock availability and minimize excess or shortage. Analyze inventory trends and generate reports to the in-charge for developing effective stock management strategies. Assist in developing and implementing inventory management best practices. Must be able to thrive in a fast-paced environment and effectively manage multiple priorities. Manage the operational accounting process related to inventory, verifying documentation for purchasing, distribution, returns, repairs, and damage tracking. Collaborate with other departments (e.g., procurement, warehouse, finance) to ensure smooth inventory flow across the supply chain. Data Management: Maintaining accurate records, conducting cycle counts, and assisting with internal and external inventory audits. Generate detailed reports on stock usage, turnover rates, and inventory aging. Team Supervision: Provide leadership and training to inventory staff to ensure efficient daily operations; assign tasks, monitor progress, and evaluate performance to achieve departmental goals. Process Improvement: Analyze inventory processes and implement improvements to increase efficiency. Good time management skills with the ability to prioritize tasks and meet deadlines. Collaborate with cross-functional teams to streamline inventory workflows. Optimize inbound and outbound logistics for inventory movement., ensuring all data is accurately recorded in the inventory management system. Safety and Compliance: Ensure strict adherence to safety regulations and company policies related to inventory handling and storage. Foster a culture of safety and accountability within the inventory team. Customer Service: Provide responsive and professional support to internal teams and external partners regarding inventory availability, order status, and delivery timelines. Ensure a strong customer service mindset with the ability to efficiently address inventory-related inquiries and resolve issues.
This role holder is responsible for evaluating, authorizing, or recommend approval of unsecured credit loans. Advise borrowers/branches on financial status and methods of payments Have a good understanding of lending procedures and customer service experience. Approve loans within specified limits and refer loan applications outside those limits to management for approval. Analyse applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Review and update credit and loan files in the system. Work with junior underwriters to identify their submitted documents and to find ways of reaching to get the defined target. Prepare and submit daily and monthly Loan Approval reports to VCGMA.
We will be recruiting for this position at the upcoming JobNation job fair Yangon on 21st-March-2026 at Novotel Hotel Yangon. If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you. To coordinate with the related team for the successful release of new application version in time to meet with end-user requirements. ● Negotiate, Plan and Manage all releases across KBZPay program aligning different project plans based on priority ● Manage risks and resolve challenges that impact release scope, quality, and schedules ● Measure and monitor progress to ensure application releases are delivered on time with defined quality standards ● Manage relationships and coordinate work between different teams at different locations and act as liaison across teams to satisfy interdependencies and timelines in order to maintain the release plan ● Coordinate with different stakeholders for requirements, testing, and release calendar of necessary components ● Conduct Release Readiness Reviews, Milestone Reviews, and Business Go/No-Go reviews ● Weekly Release Reporting ● Coordinate the Go-Live activities including the execution of the deployment plans including release note preparation and checklists with project managers. ● Coordinate release content and effort based on the pending service request backlogs with UAT Team ● Continually work towards making improvements in the release process ● Manage and mitigate risks and resolve issues regarding release quality and schedule ● Facilitates launch support meetings and follow-up to achieve timeline and maintain the progress
The key responsibility of this role is to provide a comprehensive and effective complaints and service request management; working closely with all respective business units to investigate and provide the best resolution to customers. Escalate customer complaints/requests to respective team and follow up closely to get the resolution within defined SLA. To meet all KPIs as per complaints/requests resolution standards and to ensure end to end follow up in all complaints/requests received. To work along with other business units in ensuring higher resolution rate and ensure timely resolution is given to customers and high level of professionalism is maintained at all times. Make outbound calls according to standard operating procedures and call handling scripts to explain customer complaints, provide the resolution and close the tickets. Act as a single point of contact for all complaints Identify, highlight and escalate priority issues and VOCs to Superior. Document and tag all call category types information according to standard operating procedures in CRM. Able to hit the daily productivity target basis on duty assigned per channel. Workforce rostering, attendance and punctuality monitoring. Effective knowledge and usage of systems used in resolving customer’s requests or complaints. Work with positive mind set, respect and teamwork. Ability to effectively prioritize and execute tasks Ability to achieve thoroughness and accuracy when accomplishing the task. Flexible to work on-shift assignment if required.
This role holder serves as a critical operational lead, bridge-builder, and strategic advisor within the bank. The primary purpose of this role is to translate the Government Affairs strategic vision into actionable team performance. Manage and counsel the engagement officers on their daily tasks and surveys. Implementation of GA function’s strategic plan and team operations. Supervise the operation teams to meet the deadlines. Report to FH regarding the requirements and difficulties of ongoing businesses on time. Analyze and archive the operational performances then study SWOT. Supervise the function’s day-to-day inward/ outward letters and to input data in the ‘Digital Registration’ sheet. Explore, study and suggest on the function’s performances to be better and to achieve more successes for the Bank.
Day to day check and entry data relating to the Capital markets using Trading software for Customer cash. withdrawals, Dividend payment, treasury bond/bill (necessary). Check &prepare payment for customer daily cash withdrawal. (Online/Banks Eg.KBZ). Prepare debit note/credit for all payments –Cash/Cheque /TT payments /PO as per requirements. Handling payment procedures of payables & receivable. Check and prepare online payment for supplier payments by month. Daily execution report of Buy & Sell brokerage share commission to check commission rate, to record AR and GL. Check & prepare data file for daily share sell /buy &upload in Accounting software. Monthly preparation of GL schedules (Advance Cash control /Prepayment) & maintain Fixed Asset registered. Supporting to Chief Accountant for tax requirement data. Supporting to Chief Accountant for external audit to support requested documents and necessary information. Any other related duties as assigned or required.