The role holder is responsible for supporting the Head of International Corporate Banking in managing and expanding the international corporate portfolio, with a particular focus on Chinese corporates and investors operating in Myanmar. The role holder will lead relationship management, business development, credit oversight, and cross-border banking services for Chinese clients. The role holder is also responsible for strengthening the bank’s presence among Chinese corporates by building strategic partnerships, facilitating cross-border transactions, and providing comprehensive financial solutions, including corporate lending, trade finance, cash management, and foreign exchange services. Support the Head of Department in developing and implementing strategies to grow the international corporate portfolio, particularly Chinese corporate clients. Build and maintain strong relationships with Chinese corporates, investors, and business communities operating in Myanmar. Identify new business opportunities and onboard potential Chinese corporate clients. Promote banking products such as corporate loans, trade finance, working capital financing, cash management, and foreign exchange services. Coordinate with internal teams including Trade, Non Trade , Treasury, Payroll and Operations to ensure smooth execution of client transactions. Facilitate cross-border transactions including international payments. Ensure compliance with regulatory requirements, AML/KYC standards, and internal risk policies related to international clients. Support the Head of Department in managing and guiding Relationship Managers within the international corporate team. Develop business strategies to strengthen the bank’s position in servicing Chinese corporates and cross-border investments.
To support the effective planning, monitoring, and optimization of the agent and merchant network by ensuring accurate capacity tracking, timely issue escalation, and smooth coordination with regional teams. The role strengthens daily operational readiness through data‑driven monitoring, compliance checks, and consistent reporting that enables the Capacity Management Lead to make informed decisions. Support daily capacity monitoring by tracking agent/merchant activity, float levels, and liquidity status across assigned regions. Identify and escalate capacity gaps such as low‑float areas, inactive agents, or coverage shortages to the Capacity Lead for timely action. Coordinate with regional teams to ensure accurate data collection, proper documentation, and readiness for operational requirements. Maintain capacity dashboards and trackers with up‑to‑date performance metrics, compliance status, and regional capacity insights. Assist in resource deployment by helping plan agent/merchant support, training needs, and field interventions. Ensure compliance adherence by checking onboarding documents, operational standards, and reporting irregularities. Prepare weekly and monthly reports summarizing capacity trends, issues, and recommendations for improvement.
Responsible for assisting and managing correspondences of operation function, within inter‐departments and with outside parties.This role involves handling various tasks related to payroll operations to guarantee accurate and timely payments to employees. Checking with the smart payroll & KBZ Pay portal, KYC, and required documents. New Clients created and updated client information on the smart payroll, KBZ Pay portal. Checking the report of special fees, seafarer payroll fees, urgent fees, FOC payroll, and smart payroll new client list monthly. Government sector and Myanmar railway salary & and pension transaction report list monthly. Address payroll-related inquiries from employees and resolve issues promptly and accurately. Assist in the preparation, processing, and distribution of payroll for employees. Prepare with the smart payroll bulk file upload during the payroll period. Coordinate with HR, finance, and other departments to ensure accurate and timely processing of payroll information. Assist to Team Lead by monthly review report.
The Junior Data Analyst (Fraud Management) supports the Fraud Management Team in monitoring, analyzing, and detecting fraudulent activities across KBZ Bank’s digital and branch operations. The role involves data extraction, reporting, and analytical support to help prevent potential fraud losses and enhance the bank’s fraud risk management framework.The Junior Data Analyst (Fraud Management) supports the Fraud Management Team in monitoring, analyzing, and detecting fraudulent activities across KBZ Bank’s digital and branch operations. The role involves data extraction, reporting, and analytical support to help prevent potential fraud losses and enhance the bank’s fraud risk management framework. Collect, clean, and analyze transactional and customer data to identify potential fraud patterns or anomalies. Support the preparation of regular fraud monitoring reports and dashboards for management review. Ensure accuracy, timeliness, and completeness of data used for analysis. Assist in tracking and monitoring real-time fraud alerts from fraud detection systems. Analyze flagged transactions to assess potential fraudulent activity and escalate findings to the Fraud Investigation team. Contribute to developing and refining fraud detection rules, models, and thresholds. Coordinate with relevant departments (IT, Operations, Legal, and Compliance) to obtain or validate data. Maintain documentation for analytical processes, data sources, and reporting templates. Contribute ideas to enhance fraud detection efficiency and improve data quality. Stay updated on new fraud trends, analytical tools, and data visualization practices.
Work closely with SAM in all Service Ambassador -related projects that require support. Monitor quality of customer services and customer satisfactions levels by conducting SA’s Daily and weekly report, and survey to ensure achievement of service quality targets. Assist in new service roll outs to ensure associate and client readiness Conduct Service Ambassador’s training and coaching routines to ensure SA have skills necessary to deliver a superior customer experience. Drive customer retention, reduce churn, and increase customer satisfaction. Monitor and evaluate SA’s performance progress, identify needs for skills development. Responsible to develop high performing Service Ambassadors and to improve the overall customer service quality at the branches. Work closely with VRA team to identity the area of improvement in Branch customer service and NPS and VOC management. Prepare Analytical report base on NPS, CSAT and suggestion box to highlight the issues regards with quality of customer service Work closely with other stakeholders’ departments to be in line with customer service initiatives and service improvement. To become a bridge between the departments and branches in order to minimize the communication gap and work flow improvement and service readiness. Provide periodic reports. Other duties as assigned.
The role holder will manage an allocated set of UHN/HNW customers from the wealth segment. The key role is to manage the relationship and drive the sales and service KPIs for the portfolio. RM should work closely with the Service Ambassadors/Branch Incharge at the branch , enhance the profitability of the relationship by increasing the relationship size, cross selling, upselling the right products and services, and provide exceptional service as well as with Subject matter experts from other BUs to fulfill clients’ requirements. Will also look at deepening relationships by seeking referrals of family/friends and ensuring nil/minimal attrition. The role holder is the SINGLE POINT OF CONTACT (SPOC) for the customer and the role holder will be supported by a team of partners like Service ambassadors, Subject Matter Experts, VRA and Branch Incharge. The role holder should have maturity to deal with HNI customers and experience to understand the needs of such customers and fulfill them. Keeping in mind the culture of the market the role holder has to have very high/impeccable standards of Integrity, Trustworthiness, and knowledge on financial products and services. Manage the HNI portfolio of the wealth segment. Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch. Job Description Manage the HNI portfolio of the wealth segment. Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch. Improve EP per customer by increasing the holdings of deposit products and improving penetration of product holding across the bank (such as each customer should go from having say 2-3 products on average to 4-6 products with the bank). Source NTB customers through referrals and other promotional activities. Ensure the HNI portfolio of the branch is growing month on month and win back any lost deposits. Increase the NPS score of the customer base by a pre-agreed percentage. Work closely with the SA/ Branch Operation Team/Branch Incharge. Maintain the Contacts with customers as per the defined relationship matrix. Meetings can also be conducted at the branch in the Branch Incharge room or closest premium banking center to the Branch. Nurture and upgrade existing customers to move to the next level of UHN/HNW Offering. Pro-actively engage with customers to understand and analyze their needs, problems and interests to help the bank develop new products, services and interest group based exclusive events & activities for these clients. Maintain customer dossiers as defined by Wealth BU and update information in the CRM. Sales targets for Cross-Sell & Up-sell/ Revenue based targets to be met as per balanced score-card (e.g. increase in balances would be the primary objective, however there would be targets for other products as well). Review product penetration for assigned client base and identify customers for enhancing product penetration. Ensure KYC/AML and other norms are strictly adhered to and customer contact information is kept up to date. Activation of KBZPay / IM banking and other digital channels for each and every UHN/HNW customer and enabling bio-metric/facial recognition. Organize and host customer events for deepening relationships in close coordination with Branch Operation team/Wealth BU. Provide advisory service for customers to be a successful business, linking them to other businesses, helping customers to meet with the bank’s policies in their financing needs for business expansion. Also Offer and meet targets for non-Deposit product’s alike Insurance and other products introduced from time to time. Other duties as assigned.
The Assistant Data Analyst is responsible for collecting and analyzing data on consumers, competitors, and the marketplace. Actively seeking out new and innovative ways to serve the needs of the Bank’s customers. Interpret the findings to provide valuable information and recommendations to businesses for informed decision-making and to identify market trends. Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations Compile and analyze statistical data Desire to improve current processes by studying current practices Understanding banking product and process is a plus Use online market research and catalogue findings to databases Remain fully informed on market trends, other parties researches and implement best practices Preparing the test cases and involve in UAT testing as team player. Reporting UAT Results to product management.
The role holder is responsible for the Devices team daily task in-house received of Copier, Counterfeit, Counting Machine repair and maintenance. Roll out service on site support for fix the devices general issue. Operate daily activities under the guidance of respective supervisor and Line Manager. Ability to arrange and complete to all given tasks in the working environment, on time. Ensure the data recording, listing and filing with manual and excel application. Must have experiences for office end users support knowledge. Report to Operation Lead via In-charge. Able to work collaboratively with team members. Best service support to entire organization users and priority for customer satisfaction. Willingness to learn and develop. Must be able to travel.
Have technology background and sufficient technical knowledge to effectively manage technology-driven projects. Ensure all projects are delivered on time, within scope, and within budget. Lead project teams and manage stakeholder expectations to achieve project objectives. Collaborate with IT, Product, Business, and Operations teams to align on project goals and deliverables. Manage communications with stakeholders, vendors, and executive sponsors to ensure transparency and alignment. Report project status, risks, and issues to the Project Management Team Lead and escalate when necessary. Track project progress, monitor milestones, and support the resolution of issues raised by the project team. Coordinate and manage assigned projects, ensuring collaboration with relevant stakeholders. Work on assignments provided by the Project Management Team Lead and Project Director. Oversee payment process tracking in coordination with Finance, Procurement, and Vendor teams, ensuring alignment with contract terms and project progress. Prioritize projects and allocate resources efficiently based on organizational goals and priorities. Conduct resource capacity planning to optimize utilization and control costs. Prepare regular management reports and executive presentations to communicate project performance. Facilitate project meetings, maintain documentation, and ensure all records are centralized and up to date. Maintain consistent and effective communication across teams to ensure timely decision-making. Promote continuous improvement in project management practices, tools, and methodologies (e.g., Jira). Ensure project outcomes are aligned with business objectives and support organizational success. Provide training or user onboarding support for project management tools when required. Capture and share lessons learned to strengthen future project execution.