Reported successfully

This role is responsible for overall technical support and Data analytics to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support, conduct UAT and report related task in close coordination with the related parties.

• Identify and assess new KBZPay Ops reporting requirements and supporting technologies.
• Responsible for leading, developing and managing a team which supports KBZPay Ops budgeting and strategic planning activities.
• Creates and maintains user acceptance test/business scenarios for projects simultaneously.
• Will identify defects, research and decipher scope of issue determine severity of issue.
• Liaise with the Program Test Manager to assist in the development of the project test plans.
• Execute, coordinate and assist to monitor the execution of all aspects of UAT testing according to the agreed test plan.
• Check and monitor Technical erros and issues relating with App & Portals (UAT) and provide first level resolution.
• Provide technical support to team members regarding portal issues, network issues and all the related tech side issues.
• Monitor and highlight critical trigger or complaints from live monitoring system.
• Collaborate and work with IT team, Network Team and internal functional team partners to determine suitable solutions to escalated issues product and service gaps.
• Share Monthly/weekly reports/Presentation to show overall performance of the product support.
• Able to work in flexible working environment.

• Strong communication and interpersonal skills and the ability to build and maintain relationships
• Network cabling, termination, IP configuration, Connection testing
• Network sharing (Files, FTP, Printer)
• Domain AD user support knowledge
• Must have experiences for office end users support knowledges
• Computer Repair (Desktop, Laptop)
• Other Devices Hardware setup, installation etc.
• Operating System OS installation, other software installation