This role is responsible for overall technical support and Data analytics to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support, conduct UAT and report related task in close coordination with the related parties.

• Identify and assess new KBZPay Ops reporting requirements and supporting technologies.
• Responsible for leading, developing and managing a team which supports KBZPay Ops budgeting and strategic planning activities.
• Creates and maintains user acceptance test/business scenarios for projects simultaneously.
• Will identify defects, research and decipher scope of issue determine severity of issue.
• Liaise with the Program Test Manager to assist in the development of the project test plans.
• Execute, coordinate and assist to monitor the execution of all aspects of UAT testing according to the agreed test plan.
• Check and monitor Technical erros and issues relating with App & Portals (UAT) and provide first level resolution.
• Provide technical support to team members regarding portal issues, network issues and all the related tech side issues.
• Monitor and highlight critical trigger or complaints from live monitoring system.
• Collaborate and work with IT team, Network Team and internal functional team partners to determine suitable solutions to escalated issues product and service gaps.
• Share Monthly/weekly reports/Presentation to show overall performance of the product support.
• Able to work in flexible working environment.

• Strong communication and interpersonal skills and the ability to build and maintain relationships.

• Must understand Application, platforms, technical correlation.

• Ability to analyse and solve problems quickly

• Must be self-motivated, flexible and able to manage several jobs at one time

• Aptitude for fostering positive relationships

• Teamwork and leadership skills

• Possess at least a Bachelor Degree in IT or at least 3 years proven working experience in same role.

• Experience working in IT firm, Tech vendor support services would be an added advantage.