Oversee and manage the company's daily operations to ensure smooth and efficient business performance. Plan, implement, monitor, and improve operational processes to maximize productivity and efficiency. Coordinate with all departments, including Sales, HR, Administration, Finance, Warehouse, and Production, to ensure timely completion of business activities. Establish Key Performance Indicators (KPIs) and evaluate employee performance. Manage the operating budget and implement cost-control initiatives to improve profitability. Develop, review, and implement Standard Operating Procedures (SOPs) to ensure operational consistency and compliance. Supervise inventory management, warehouse operations, and logistics activities. Handle customer complaints effectively and implement solutions to improve customer satisfaction. Prepare and submit monthly, quarterly, and annual operational reports to management. Ensure compliance with company policies, relevant regulations, and workplace health and safety standards. Lead, train, mentor, and supervise employees while delegating responsibilities effectively to improve team performance. Drive process improvement initiatives, identify operational risks, and implement appropriate risk management strategies.
1. Recruitment & Selection Collect and review manpower requirements from departments and prepare recruitment plans. Prepare and publish job advertisements through appropriate recruitment channels. Screen and shortlist candidates' CVs. Arrange and coordinate interviews. Conduct employee onboarding and orientation programs for new hires. 2. HR Administration Maintain and update employee personal files. Prepare and issue employment contracts. Handle HR processes including employee confirmation, promotion, transfer, resignation, and termination. Maintain and update the employee database. 3. Attendance & Leave Management Monitor and maintain employee attendance records. Manage leave records and leave balances. Review late attendance, absenteeism, and overtime (OT) records. 4. Payroll & Benefits Collect and prepare payroll-related information. Assist in the monthly payroll process. Handle SSB, income tax, and other employee benefits. 5. Employee Relations Receive and resolve employee complaints and grievances. Organize employee engagement and welfare activities. Maintain positive employee-employer relationships. 6. Training & Development Identify employee training needs. Coordinate and organize training programs. Maintain training records and documentation. 7. HR Policies & Compliance Develop, implement, and maintain HR policies and Standard Operating Procedures (SOPs). Ensure compliance with Myanmar Labour Law and company policies. Prepare and submit HR reports in a timely manner.