Develop and execute the company's strategic plan and annual business objectives. Identify growth opportunities in medical tourism and healthcare referral services. Drive business expansion into new markets and healthcare service segments. Monitor industry trends, competitor activities, and market developments. Present business performance and strategic recommendations to the Board. Build and maintain strong relationships with local and international hospitals, clinics, healthcare providers. Negotiate partnership agreements and service contracts. Explore new business opportunities and revenue streams. Lead and represent the company at industry events, conferences, and networking activities. Oversee daily operations to ensure efficient service delivery. Establish and improve operational policies, procedures, and service standards. Ensure seamless coordination between patients, hospitals, doctors, and service providers. Monitor patient service quality and satisfaction. Monitor revenue, profitability, and operational expenses. Ensure achievement of business targets and financial KPIs. Review financial reports and implement corrective actions when necessary. Lead, motivate, and develop team and business operation. Promote a culture of customer service excellence, integrity, and teamwork. Oversee complaint management and service recovery processes. Ensure confidentiality and proper handling of patient information. Ensure compliance with legal and regulation of healthcare business. Handle and monitor legal and operational risks. Implement internal controls and governance practices. Collaborate with marketing teams to strengthen brand awareness. Support digital marketing, customer acquisition, and referral programs. Monitor marketing effectiveness and return on investment. Promote TravelPatient as a trusted healthcare and medical tourism partner.
Execute the pre-order process by preparing purchase orders and coordinating with manufacturers. Manage pre-order planning activities to ensure continuous product availability and prevent low inventory levels or stockouts. Plan, manage, and evaluate logistics operations in coordination with external stakeholders. Collaborate with internal departments (Sales, Warehouse, and Finance) to align inventory levels and optimize order fulfillment processes. Monitor and manage inventory levels to prevent stockouts, overstocking, and product expiry risks. Ensure inventory accuracy and oversee stock movements with the support of the sales team. Ensure full compliance with applicable laws, regulations, and pharmaceutical industry standards. Monitor logistics performance including quality, quantity, delivery timelines, and transportation costs. Negotiate freight rates, contracts, and service agreements with logistics providers and transport vendors. Recommend optimal transportation modes, routes, and delivery schedules to improve efficiency and reduce costs. Resolve issues related to transportation, logistics systems, imports/exports, and distribution challenges. Review and analyze the impact of logistics changes (e.g., routing, shipping methods, volume changes, carriers) and report findings to management. Develop and implement solutions to logistics problems to ensure smooth and timely product delivery. Maintain logistics metrics, reports, and documentation to support performance tracking and decision-making. Stay updated on industry trends, innovations, and best practices to continuously improve logistics strategies and operations.