Role summary:
• The Team / Section Leader of the Application Services is expected to lead a team of System Analyst / Analyst Programmers to deliver application services-related for the benefit of the company.
• The role holder would be required to manage the application services delivery as well as ensure that production-related issues are being managed & addressed in accordance to the Service Level Agreements

Responsibilities:
Setting Up Products:
• Manage the system vendors (both existing & future technology partners) for the setting up of products in Tharmarwaddy & TCS’ BaNCS accordingly. This requires alignemt with the BCP team to align system solutions with the business requirement specifications.
• Lead the Application Services team to ensure that
o Quality solutions are delivered within the agreed timeline
o User manuals are prepared for user acceptance test

System Enhancements:
• Ensuring that the team manage any Change Requests based on what has been articulated & signed off by the business owners, with the use of effective application change control processes.

Implementing New Core PAS:
• Managing the agreed deliverables, based on the agrees statement of work with TCS & ensuring that the Application Services team conforms to the agreed application change control processes.

Business As Usual Process:
• Ensures that the team
o Maintains the distributed databases, ensures high performance, and responds to requests from the front-end
o Troubleshoots and investigates help desk tickets submitted by end users
o Provide the first level support for application related issues, for the future Core PAS & liaise with TCS for any support escalation
o Prepare application issue reports

Data Extraction:
• Support business users by extracting required data to be able to make business decision and to meet business goals

Ad-hoc Reports:
• Support business users in producing ad-hoc reports for business decisions to meet strategic business needs.

Experience:
• Over five-year experiences in IT Field, preferably within the insurance industry
• Has previous experience in leading a team of application developers

Competencies:
• Articulate and proficient communication skills in English, both written and verbal
• A logical approach to problem solving;
• Very good knowledge in system analysis and design
• Good interpersonal skills with strong technical ability to manage system implementation and change control
• Ability to work well under pressure
• Knowledge of various personal and commercial lines of insurance products is an added advantage
Qualifications:
• Master in Information Technology /Computer Science, though Bachelor degree holders with excellent academic achievements would be considered