Customer Service Officer in Yangon

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Customer Service Officer

Starhigh Asia Pacific Pte Ltd, | Yangon

Customer Service Officer

Starhigh Asia Pacific Pte Ltd

Customer Service Officer

Starhigh Asia Pacific Pte Ltd

Myanmar - Yangon

| Yangon

09 Jan 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

1) Main Job Duties and Responsibilities

Deal directly with customers either by Facebook messenger, Viber, on call.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing and delivery information, perform customer verifications, set up new customer accounts,process orders, forms, applications and requests.
Organize workflow to meet customer time frames, direct requests and unresolved issues to the designated resource,manage customers' accounts.
Keep records of customer interactions and transactions,record details of inquiries, comments and complaints,record details of actions taken,prepare and distribute customer activity reports,
maintain customer databases.
Manage administration,communicate and coordinate with internal departments
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.
6 days work and can rotate the shifts.

Open To

Male/Female

Job Requirements

2) Education and Experience
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Knowledge of social media platforms
Knowledge of administrative procedures,product knowledge

3) Key Competencies
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
able to work flexible working hours (AM/PM), over time

What We Can Offer

Benefits

Rewards for over performance

Highlights