Support the inbound clearance and the export process within established standards and transit times.
DHL customers:
Portray a professional, courteous and helpful attitude in all dealings with internal and external customers

Lead Customs Clearance Agent:
Timely report issues to be raised to the higher level to get the appropriate support, Support with the practical experience and knowledge, In daily activities to achieve goals and objectives

Customs officials:
Liaise with customs officials on specific duties payable and problem shipments

Other regulatory officials (Finance, Trade and Transportation):
Comply with the regulatory policy and rules to make DHL as reliable business partner, Liase on specific issue and problem if necessary

Gateway staff at all levels:
Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary

Gateway Operations & Local Country Operations staff:
Activate standard clearance procedure in accordance with DHL priorities and goals

Customs Clearance:
Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
Ensure that customer databases are maintained
Resolve specific disputes or provide advice on technical issues with customers.
Maintain a thorough knowledge of Customs practices and procedures

Customs Clerks Supervision:
Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
Supervise the work of the support members (e.g. Customs Clerks)

People Management:
Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization's business processes.

Communication skills (English), spoken and written
3 years’ relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
Bachelor Degree