Front Office Duty Manager in Rakhine State

Front Office Duty Manager

Jasmine Palace Hotel

| Rakhine State

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Front Office Duty Manager

Jasmine Palace Hotel, | Rakhine State

Front Office Duty Manager

Jasmine Palace Hotel

Front Office Duty Manager

Jasmine Palace Hotel

Myanmar - Rakhine State

| Rakhine State

14 Nov 2019

Experience level

Experienced Non-Manager

Job Function

Hospitality, Hotel, Tourism

Job Industry

Hospitality/Hotels

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

- A Duty Manager works closely with Guests to greet, converse, and assist with enquiries , especially when VIP Guests, long-stay Guests, and others are in the Hotel Lobby.
- Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints.
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results.
- Handle, record and follow through with management issues or emergencies that arise.
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Open To

Male/Female

Job Requirements

- Duty Managers serving are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/ leisure/ retail sector.
- Good knowledge of Health and safety and security procedures.
- Calm, efficient and the ability to work well under pressure.
- Excellent leadership skills and exceptional communication and English 4 skills.
- A passion for delivering exceptional levels of guest service.
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property.
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous role as a senior supervisor or Duty Manager in similar quality hotel.
- A degree or diploma in Hotel Management or equivalent.
- An in-depth knowledge of the hotel, leisure or service sector.

What We Can Offer

Benefits

Uniform, Duty Meal, Accommodation, Allowance

Highlights