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Service Analysis Engineer

ZTE Myanmar Company Limited
| Yangon
Verified This job has been verified by the company as a real job vacancy.
04 Nov 2019
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Service Analysis Engineer

ZTE Myanmar Company Limited
Yangon

Service Analysis Engineer

ZTE Myanmar Company Limited
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
04 Nov 2019
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

1.Work in SOC (Service Operation Center) and responsible for Service Quality & Customer Experience issue analysis.
2.Analyze and demarcate Service/Experience degradation problems detected by Service Monitoring Team via ZTE Big Data tool.
3.Manually analyze and demarcate customer complaints when system automated demarcation failed or incorrect.
4.Provide necessary information and support to the relevant teams including NPO/NOC BO/OML when troubleshooting.
5.Output Analysis report for customer complaint and service.
6.Present Big Data/SOC analysis reports to customer and answer daily customer concerns.
7.Analyze KQI (Key Quality Indicator) and QoE (Quality of Experience) situation and compare with target indicators every month.
8.Provide KQI and QoE improvement plan and send to NPO/NOC BO to improve, and track the progress.

Open To

Male/Female

Job Requirements

1.Must hold bachelor degree or any other relevant degrees.
2.More than 3 years experience in PS Core configuration/operation or Wireless Network configuration/operation or Network Optimization.
3.Good knowledge of UMTS, LTE, EPC technology etc. Have Knowledge on Hadoop technology.
4.Good Known and use SQL expertly.
5. Excellent written and verbal communication in English and interpersonal skills.
6.Good skill with Office software etc.
7.Willing to learn, active and positive.

What We Can Offer

Benefits

• Rewards for over performance
• Phone Bill Allowance
• Overtime Payment

Highlights

• You can make a difference

Career Opportunities

• Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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