Service Desk Supervisor in Yangon

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Service Desk Supervisor

Tumil Holdings Limited, | Yangon

Service Desk Supervisor

Tumil Holdings Limited

Service Desk Supervisor

Tumil Holdings Limited

Myanmar - Yangon

| Yangon

01 Sep 2017

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

▪ Provide supervisory support to application/product or user support personnel
▪ Responsible for ensuring all details of incidents or service requests are accurately recorded and documented,
including categorization and priority into the IT service management tool.
▪ Act as a second-level support subject-matter expert resource for help desk personnel.
▪ Plan and organize remote computer and software administrative duties at branch locations on an as needed
basis.
▪ Build and maintain relationships with all IT and technology units to ensure that IT-delivered services and end-
user productivity goals are understood and exceeded.
▪ Strive for continuous improvement of the incident management process and the integration of the incident
management process with other IT operations management processes, such as problem tickets management.

Open To

Male

Job Requirements

▪ Minimum 3 years of working experience in the field of IT preferable as IT supervisor, assistant IT manager,
helpdesk support, or IT executive.
▪ Holder of Bachelor degree or diploma related to Information system, Computer system, Information technology,
Business IT, Computer Engineering or Computer science.
▪ ITIL certification is preferred but not mandatory
▪ Excellent interpersonal, communication and analytical skills
▪ Excellent problem-solving and coaching skills
▪ Good understanding of computer systems, mobile devices and other tech products
▪ Working knowledge of SQL Databases & basic network configuration
▪ Ability to construct accurate management and operational report
▪ Good team leader and role model

What We Can Offer

Benefits

Ferry
Allowance
Accommodation

Highlights

*International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

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