- Assist to provide technical/Diagnostic support to JLR and FORD local technical team to perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership standards- Notify service advisor immediately to communicate with customer if any kind of further potential repairs outlined is not needed or required- Assist JLR After Sales team for all kind of Weekly or monthly report preparation, SEF/Insite- Confirm all Diagnostic equipment’s like SDD or IDS are updated with latest software released, so to comply OEM monthly target- Monitor all kind of TA submissions are with accurate information’s and all TAs closing on time- Ensure with Workshop manager to monthly review all SST are in place or need to be ordered- Assist to JLR Sales and Service team all periodic auditing and to pass the auditing- Analyze current procedures and activities to identify and present opportunities for improvement of the work shop- Visit Network Agency workshops and make assessment for service technicians- Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness- Facilitate weekly meeting with JLR and FORD team members by providing feedback and coaching to support improvements in their job performance- Weekly meeting with After Sales Manager and GM to review service throughput activities- Attend all kind of Service or warranty related meeting or conference at OEM headquarters- Manage costs at reasonable levels and in line with budget
• JLR Level 4 Certified• A professional manner• Minimum 5 years of Experience in JLR• Good communication skill in English• Strong diagnosing skills• Knowledge of Mechanical issues, warranties, Service and general repairs• Team oriented, flexible and focused on maintaining a high level of customer service• Organizational ability• Detail Oriented• Technically competent with ability to train others• Customer and Quality focus
*As per company policy
*Learn new skills on job*Promotion opportunities
Capital Automotive Ltd. is the leading provider of lifestyle Automotive & Agricultural Sales and Services in Myanmar.We are a Joint Venture between Capital Diamond Star Group, one of Myanmar’s most respected and prominent conglomerates, and RMA Group, a global company specializing in providing infrastructure and automotive service solutions for developing economies.Capital Automotive is the sole distributor and dealer of world class Ford, Jaguar, Land Rover and John Deere.