Key Purpose
The Executive Housekeeper is cost-effectively managing the day-to-day and long-term operations of the Housekeeping Department’s program and team members are carried out their assigned tasks perfectly and orderly to enhance attractive conditions of the property.
To ensure the highest standards of cleanliness and aestheticism in guest rooms and public spaces, as deemed appropriate by the property and standards criteria.

Area of Responsibilities
1. Housekeeping
2. Laundry
3. Linen room
4. Other duties assigned by General Manager

Main Functions
• Manage the daily operations of the housekeeping and laundry.
• Responsible for departmental budgeting, forecasting and financial planning.
• Manage the employees’ selecting, training and developing with an eye toward maximum employees’ satisfaction, productivities and customers’ satisfaction.
• Conduct regular inspections of the property to ensure adherence to cleanliness and maintenance standards.
• Cooperate with maintenance team for repairing, furnishings, relocation of equipment and reallocation of space in property.
• Investigate new and improved cleaning instruments, products and methods.
• Manage operating expenses to maximize costs without effecting the excellent customers’ services.
• Select and purchase new furnishings as and when required.
• Monitor employees’ performance against plan.
• Prepare monthly forecast and annual plan for the department.
• Establish and maintain cost control systems for staffing, operating equipment inventories and cleaning supplies.
• Enforce the established policies and procedures.
• Ensure that quality services are concentrated in meeting customers’ expectations and schedule the manpower according to labor standards and forecasted occupancies.
• Maintain the guestrooms’ qualities based on established property object.
• Monitor and maintain the level of cleanliness in public areas, guestrooms, storages and back of house areas.
• Coordinate department’s activities with other departments to facilitate for increasing the levels of communication internally and guest satisfaction.
• Accept ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
• Compile and report an accurate status of guest rooms with front office in day-to-day operation.
• Enforce standard procedures for the acceptance, security and return of lost and found items.
• Maintain productivity and labor cost goals.
• Conduct inventories of operating equipment and supplies as established schedule.
• Order and receive the supplies as to maintain adequate inventory levels.
• Ensure that employees are performing based on set standards.
• Hold a departmental meeting regularly and attend the management meeting as well.
• Inspect the property regularly to ensure highest standards are being met.
• Response any inquires with prompt and efficient manner.
• Pay tremendous attention to detail.
• Ensure the highest level of safety and security by facilitation effective training program to deliver a high degree of staff awareness.
• Adhere the department key control procedures strictly.
• Observe all hygiene rules and regulations.
• Lead and participate the environmental initiatives in workplace and communities.

• Minimum 3 years working experience in an International class hotels and prefer who had new hotel opening experience.
• University graduate and certificate in hotel management.
• Displays initiative and able to lead and motivate the team.
• Commitment to professional values and integrity.
• Creative and innovative thinking.
• Ability to work flexible hours.