Agent Operation (Yangon)
We are looking for Agent Operation Professionals for our Yangon Branch. Please see the following positions for Agent Operation.
AGENT IN CHARGE (Supervisor) (4 posts)
Monitor customer service operations such as account opening, complaint handling and communications.
Train internal staff for product knowledge and develop SOPs for sales process.
Manage front office and back-office tasks and make sure daily duties are done by EOB.
Manage cash-in, cash-out processes, monitor branch and staff performance.
Handle for account and compliance section including wallet administration.
Coordinate with Head Office centralized operation follow-up matters.
At least 4 years of working experience in Banking & financial industry, preferably area of agent management.
Bachelor’s degree, preferable in banking and finance or other relevant academic backgrounds.
Able to work independently and lead the team.
Good understanding of agent networking and develop the necessary internal functions.
FRONT OFFICE, BACK OFFICE, CASH (Senior Staff) (4 posts)
Handle front office operations including cash in/cash out processes.
Handle back-office operations including day end balancing and reports, keep customers’ record and control security items.
Monitor cash positions and control cash in/ cash out transaction to agents.
Manage and perform daily reconciliation and end of closing.
At least 2 year of working experience in Banking & financial industry, preferably area of agent management.
CUSTOMER SERVICE, SALES AND MARKETING (Senior Staff) (4 posts)
Handle for customer service operations such as account opening, complaint handling.
Manage walk-in customers for product knowledge sharing.
Handle for direct sales and agent networking.
At least 2 years of working experience in Banking & financial industry, preferably area of agent management.
What We Can Offer
About Our Company
Do you have 2 years of experience in agent operation?
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