We are looking for Agent Operation Professionals for our Yangon Branch. Please see the following positions for Agent Operation.

AGENT IN CHARGE (Supervisor) (4 posts)

Job Responsibilities

• Monitor customer service operations such as account opening, complaint handling and communications. 

• Train internal staff for product knowledge and develop SOPs for sales process. 

• Manage front office and back-office tasks and make sure daily duties are done by EOB. 

• Manage cash-in, cash-out processes, monitor branch and staff performance. 

• Handle for account and compliance section including wallet administration. 

• Coordinate with Head Office centralized operation follow-up matters. 

Job Requirements

• At least 4 years of working experience in Banking & financial industry, preferably area of agent management. 

• Bachelor’s degree, preferable in banking and finance or other relevant academic backgrounds. 

• Able to work independently and lead the team. 

• Good understanding of agent networking and develop the necessary internal functions.  

FRONT OFFICE, BACK OFFICE, CASH (Senior Staff) (4 posts)

Job Responsibilities

• Handle front office operations including cash in/cash out processes. 

• Handle back-office operations including day end balancing and reports, keep customers’ record and control security items. 

• Monitor cash positions and control cash in/ cash out transaction to agents. 

• Manage and perform daily reconciliation and end of closing. 

Job Requirements

• At least 2 year of working experience in Banking & financial industry, preferably area of agent management. 

• Bachelor’s degree, preferable in banking and finance or other relevant academic backgrounds. 

• Able to work independently and lead the team. 

• Good understanding of agent networking and develop the necessary internal functions.  

CUSTOMER SERVICE, SALES AND MARKETING (Senior Staff) (4 posts)

Job Responsibilities

• Handle for customer service operations such as account opening, complaint handling. 

• Manage walk-in customers for product knowledge sharing. 

• Handle for direct sales and agent networking. 

Job Requirements

• At least 2 years of working experience in Banking & financial industry, preferably area of agent management. 

• Bachelor’s degree, preferable in banking and finance or other relevant academic backgrounds. 

• Able to work independently and lead the team. 

• Good understanding of agent networking and develop the necessary internal functions.  

Job Requirements

• At least 4 years of working experience in Banking & financial industry, preferably area of agent management. 

• Bachelor’s degree, preferable in banking and finance or other relevant academic backgrounds. 

• Able to work independently and lead the team. 

• Good understanding of agent networking and develop the necessary internal functions.