Bell Captain in Yangon

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Bell Captain

Industry Leading Company, Bahan | Yangon

Bell Captain

Industry Leading Company

Bell Captain

Industry Leading Company

Myanmar - Yangon

Bahan | Yangon

24 Jan 2021

Experience level

Experienced Non-Manager

Job Function

Hospitality, Hotel, Tourism

Job Industry

Hospitality/Hotels

Min Education Level

High School

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

A bellman must be available at the main gate at all times.
Offer assistance opening car doors on arrival.
Greet the guest in a polite & friendly manner using the hotel name.
Offer assistance with luggage and provide guest with a luggage tag.
Introduce them to the Reception.
Keep the entrance of the hotel clean and free of any debris.
Manage the traffic at the main gate.
Check buggy maintain and clean all the times if needs for operation.
Complete rooming, point out outlets, orientation to guest about hotel.
Offer in room orientation.
Assist to hotel visitor an inspection to make that sale point for hotel.
Assist operation for smooth with front desk /Receptionist.
All luggage needs to arrive at the guest room within 10 minutes of check-in.
Knock lightly bell ring on the door.
Greet the guest in a polite & friendly manner.
Use the guest's name at least once during the interaction is better.
Place the luggage on the luggage rack/bench.
Offer to hang the suit carrier/coat.
Say Thanks to guest for staying and wish for enjoy at hotel.
If reception pass to alert carry needs to go guests room within 10 Minutes.
Luggage need to be collected within 10 minutes of telephone request.
Confirm number of pieces to be collected and offer a luggage tag to the guest.
Check if guest requires any form of transport.
Be attentive to the guest needs at all times & offer any additional service before departing.
Responsible for carrying out the given duties in a helpful and reliable way according to the SOP's.
Supervise of the bell team and maintain buggy workable.
Organize and work as a team.
Dress in a clean, pressed and complete uniform.
Wear shoes of corporate standards.
Wear name badges at all time.
Be properly groomed.
Maintain eye contact with the guest.
Smile and exhibit a friendly manner.
Have a good working knowledge of the English language.
Respect guests presence when interacting with other colleagues.
Be attentive to the guest's needs at all times.
Ensure messages, mails, parcels & newspapers are delivered to guests & staff without delay.
Attend department briefings.
Escort the guest & show facilities in the room.
To ensure all stationary and technical equipment are kept in good condition.
To ensure tidiness in all areas within the department at all times.
Contribute to overall operational efficiency by performing other relevant duties as assigned.
Providing guests with up to date hotel and tourist information/Ministerial Office.
Welcoming guests in a friendly and courteous manner.
To provide security and privacy of guests by keeping all guest's information confidential unless instructed otherwise.
Handling & storing of guest property with care to ensure guest property is not damaged.
Need s to Check buggy workable and maintain and clean at all the time .
Planning and delegating immediate operations, such as bag pulls, deliveries, and VIP transportation services for the prompt and efficient servicing of guests.
Need to Buggy charge to battery are need or not/Good communication with M& E to maintain for buggy workable.
To provide information in a helpful manner, maintaining the good reputation of the hotel.
Improving hotel's profitability by ensuring correct and efficient service.
Having a good working relationship with colleagues of all departments.
Be understanding supportive encouraging and helpful to superiors.