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Develop and implement service business strategies, operational plans, and growth initiatives aligned with overall business objectives.

Lead business development activities to expand market opportunities, strengthen customer relationships, and generate sustainable revenue.

Establish operational frameworks, performance monitoring systems, and reporting mechanisms to improve service delivery and productivity.

Oversee technical execution and service operations to ensure quality standards, efficiency, and compliance with established procedures.

Drive regional expansion, service network development, and strategic partnerships to enhance market coverage and business accessibility.

Strengthen quality assurance, technical capability development, and workforce competency to maintain consistent service standards.

Promote digitalization and management information systems to improve operational visibility and support business decisions.

Oversee customer experience improvement initiatives, including service responsiveness, complaint resolution, and service quality enhancement.

Optimize resource utilization, cost efficiency, and supporting business functions to improve overall operational performance.

Undertake additional strategic initiatives and responsibilities as assigned by management.

Bachelor’s degree in Engineering, Business Administration, or a related field. MBA or relevant postgraduate qualification is preferred.

Minimum 10–15 years of relevant experience in service operations, technical services, or business operations, including at least 5 years in a senior leadership role.

Proven experience managing complex operations, cross-functional teams, and customer-focused business functions.

Strong background in strategic planning, business development, commercial management, and operational performance improvement.

Experience in business expansion, network development, strategic partnerships, and operational system implementation.

Demonstrated leadership, stakeholder management, problem-solving, and decision-making capabilities.

Ability to drive digital transformation, process improvement, and data-driven business management.

Ability to leverage AI tools for strategic analysis, forecasting, operational optimization, and decision-making.

Strong English communication skills, with the ability to conduct presentations, negotiations, and discussions with senior stakeholders and business partners.

Advanced proficiency in Microsoft Office, Google Workspace, and business productivity tools.

Experience with ERP systems, management information systems (MIS), performance dashboards, or other enterprise digital platforms.