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Customer Care Specialist (Digital Channel)

Capital Diamond Star Group (CDSG)
Dagon | Yangon
Verified This job has been verified by the company as a real job vacancy.
02 Feb 2024
Recruiter active 20 hours ago The recruiter at this company was last active reviewing applications.
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Customer Care Specialist (Digital Channel)

Capital Diamond Star Group (CDSG)
Recruiter active 20 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

Social Media Community Management

  • Engage with customers across various social media platforms.
  • Monitor and respond to comments, messages, and reviews.
  • Create engaging content to promote customer interaction.

Community Channel Oversight

  • Manage Care mail, Telegram, Viber, and Google reviews.
  • Facilitate engagement activities and promotions.
  • Maintain winner lists and communicate weekly updates.

Quality Assurance

  • Ensure the quality of customer interactions on social media.
  • Conduct regular scans and audits to uphold service standards.

Issue Resolution and Escalation

  • Handle customer complaints and daily pending issues.
  • Execute urgent follow-ups and escalations for accident support.

Ad HOC:

  • Participate in ad hoc tasks related to digital customer care.

Open To

Male/Female

Job Requirements

  • Any graduated. 

  • Preferably Financial Institutions/ Mobile Financial Services with very good knowledge in Customer KYC, Customer Due Diligence, KYC & CDD Requirements & compliance as per Central Bank’s requirement.
  • Flexible and available for a regular work and non-regular work (evening and weekends) schedule as needed 

  • Good inter-personal skills, proactive, self-motivated, cross-functional interaction, can do attitude and efficient communications both English and Myanmar

  • Strong inter-personal relationship.

What We Can Offer

Benefits

Sun, Sat and Pubilic Off

Ferry Provided

Highlights

Make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques