MMR
Myanmar
Customer Service Officer
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
- Manage large amounts of incoming calls- Close out or open call records to generate sales leads- Use telephones to reach out to customers and verify account information- Greet customers warmly and ascertain problem or reason for calling- Inform customer of deals and promotions to sell products- Utilize computer technology to handle high call volumes- Build sustainable relationships of trust through open and interactive communication- Recommend potential products or services to management by collecting customer information and analyzing customer needs- Prepare product or service reports by collecting and analyzing customer information- Contribute to team effort by accomplishing related results as needed- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Resolve customer complaints via phone, email, mail or social media- Work with customer team leader to ensure proper customer service is being delivered
Open To
Job Requirements
- Any Graduate- Minimum 1 years experience in related field and freshers are also welcome.- Good communication skill and interpersonal skill- Must have good ethic.- Able to work with organization and team- Able to communicate with related department in internal- Able to use Computer, e-mail and internet
What We Can Offer
Benefits
Highlights
Career Opportunities
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