Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes
Sorry, unable to apply, please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
UPLOAD CV
UPDATE PROFILE

Digital Marketing & Customer Relation Manager

City Mart Holding Co.Ltd

Digital Marketing & Customer Relation Manager

City Mart Holding Co.Ltd
Recruiter active 12 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
30 Jun 2020

Experience level

Manager

Job Function

Marketing, Media, Creative

Min Education Level

Professional Certificate

Job Description

CRM Manager is responsible for cultivating the customer relationship with the brands through CRM engagement and ensuring the customer services level is aligned with brand’s promise; Effectively plans for using digital channels to directly engage with customers.

Key Roles & Activities
•    Define loyal customer group and determine the priority of customer group targets
•    Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty 
•    Design and develop the CRM or loyalty program best suited to target the loyal customers or potential customers
•    Overseeing any partnership with external partners for the CRM programs and ensure a seamless roll out of all CRM activities 
•    Working closely with all department to ensure the CRM works effectively for all aspects of the company.
•    Ensuring the database is segmented effectively for targeted marketing activities
•    Overseeing direct communications with customers through the CRM and digital marketing 
•    Monitor and maximize customer lifetime value strategies ensuring maximum profitability 
•    Select the CRM platform structure and architecture and ensure it works seamlessly across the organization and captures all required information at multichannel touch points in the customer life cycle
 

Open To

Male/Female

Job Requirements

•    5-8 experience in CRM program management , customer acquisition , re-engagement and retention strategies
•    Extensive exposure to digital marketing strategy and social media campaign creation 
•    Extensive experience of direct and CRM marketing in the consumer retail industry
•    Effective team leader as well as vendor management skills 

KPI

•    Customer counts

•    Sales and market share growth

•    Customer life time value 

•    Consumer responses to campaigns

•    Customer acquisition and retention 

•    Active members signed up to the program
 

What We Can Offer

Benefits

* According to company policies

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

City Mart Holding started in 1996 as a supermarket outlet at Aung San Stadium. Today, it is the market leader in multiple retail formats in Myanmar and an icon in the country's retail industry.
We seek to serve more of Myanmar's population through outlet expansions and the introduction of new retail concepts. While increasing our footprint, we take into account the impact our actions have on our employees, customers, society, and the environment.

Candidate CV Attachment

ADD PRIVATE CANDIDATE
Upload Profile Picture
Upload CV
Auto Fill CV
Save time on data-entry.
Education / Qualifications
Add
Cancel
Delete
Save
Work Experience
Add
Cancel
Delete
Save
Languages used
Add
Cancel
Delete
Save
Skills achieved
Add
Cancel
Save
References
Add
Cancel
Delete
Save
CV Attachments (Upload CV here)
Add
Cancel
Delete
Save
Cancel
Add
Next