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About the Role

Yangoods is looking for a motivated Digital Sales Supervisor to lead our online sales team. You will oversee sales across digital channels such as Facebook, TikTok, Viber, our website and online marketplaces, working closely with the Marketing team to turn campaigns and leads into real sales and help the business grow.

Key Responsibilities

Team Management

• Supervise and guide the daily work of the Online Sales team (Facebook, TikTok, our website and online marketplaces)
• Set sales targets and track weekly and monthly performance
• Train and coach team members to improve their sales and service skills
• Plan work schedules and shifts

Sales Operations

• Make sure customer inquiries and online orders are handled promptly
• Maintain high customer service standards and resolve complaints
• Develop sales scripts and promotional offers together with the team
• Encourage upselling and cross-selling

Marketing Collaboration

• Work with the Marketing team to align campaigns and promotions with sales activities
• Share customer feedback and market trends with the Marketing team
• Manage the conversion of leads generated from ad campaigns

Reporting and Coordination

• Prepare daily, weekly, and monthly sales reports for management
• Analyze sales data and recommend improvements
• Coordinate with Stock, Logistics, and Order Fulfillment teams

Requirements

• Bachelor’s degree in Business, Marketing, Management, or a related field (or equivalent experience)
• 2 to 3 years of experience in online sales, e-commerce or digital sales
• Previous experience leading or supervising a team (Team Leaders and Senior Sales Executives are welcome to apply)
• Good understanding of social commerce platforms such as Facebook Shop and TikTok Shop
• Strong sales, negotiation, and communication skills
• Proficiency in MS Excel or Google Sheets for reporting
• Patient, customer-focused, and a good problem solver
• Basic English reading, writing and speaking skills
• Basic knowledge of Meta Ads or TikTok Ads
• Experience with CRM tools or sales tracking systems
• Creative mindset with ideas to boost sales