Eager Communications Group Co.,Ltd
Duty Chief Engineer
Min Education Level
Sync with Field team, OSS team and Customer queries
Ensure on time response to Customer via mail, Viber, Whatsapp and on call by Individual & OSS co-worker
Follow up with field team Leaders about Incident restoration within 4 hrs.
Ensure and support field Team to get correct details with evidence from field teams for every single activity
Ensure OSS team shall communicate with Customers and field teams efficiently and share all necessary information to both on time.
Train & guide to field team whenever necessary to maintain the MTTR
What We Can Offer
About Our Company
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