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● Supervise ERP support activities and ensure user issues are tracked, prioritized, and resolved promptly.
● Coordinate with end users, vendors, and business teams to troubleshoot system errors and support enhancements.
● Monitor ERP performance, identify recurring problems, and recommend process or system improvements.
● Maintain support documentation, user guides, issue logs, and standard operating procedures.
● Assist in testing updates, patches, and new features before deployment to production.
● Train and guide users on ERP functions, workflows, and best practices.
● Prepare regular reports on support status, system incidents, and resolution progress.
● Ensure data accuracy, system compliance, and consistent support service delivery.

● Bachelor's degree in IT, Computer Science, Business Systems, or a related field.
● Proven experience in ERP support, application support, or systems administration.
● Strong understanding of ERP workflows, user support, and issue resolution processes.
● Experience coordinating with technical teams and third-party vendors.
● Good analytical and troubleshooting skills with attention to detail.
● Ability to document procedures, create reports, and manage support records.
● Strong communication and interpersonal skills for working with cross-functional teams.
● Must have an intermediate level of English communication.
● Able to work under pressure and travel based on business requirements.