A bank is looking for Transactional Banking Head to support the Branch Operation Department from Head Office. Kindly see the following information for your reference.

• Leads and manages the development, performance and operational service of Transaction banking products such as Trade Finance, Cash Management (Payroll, supplier/ vendor payments and any payments etc)
• Manages the day-to-day operational support services, transactional dispute, fraud management, compliant and customer inquiries management
• Ensures delivery of back-end operations and after sales support of services
• Recommends plans, programs, budget, and performance targets of the team.
• Plans, directs and coordinates all activities in the department to reach maximum level of
  employee productivity throughout the workforce.
• Recommend products / services with a clear understanding of corporate client need
• Responsible for product performance, product profitability and Product monitoring
• Review and feedback into customer satisfaction surveys, responding to customer complaints. 
• Review product pricing to ensure alignment with market and ensure optimal balance of risk and reward.
• Identify product gaps or new product opportunities to influence the development of key new product service initiatives and more cost-effective delivery channels
• Supervise Transaction Banking team members, provide necessary leadership, coaching and mentoring as well as lead all TB initiatives.
• Build strong relationship with clients, including individuals responsible for the cash management and trade finance business as well as treasury personnel
• Meet the bank’s risk and profitability requirements and deliver targeted growth in the Cash management and Trade Finance business
• Regularly reviewing all operational standards for product profitability, and identifying skills gaps 
• Follow policies and procedures; complete administrative tasks correctly and on time; supports the Bank’s strategies, goals, and values!
• Updated knowledge on industry and economy, Global business environment/regulations to effectively engage with corporate clients
• Performs other related duties as assigned.

Requirement

• In-depth understanding of Cash Management, Payments and Trade Finance products and sound understanding of the broad range of Transaction Banking products.
• Ability to understand corporate client’s requirement
• Proven record of technical understanding of Cash Management and Trade products
•  Broad knowledge of cash management, credit, risk, compliance and trade finance risks
•  Understanding corporate financial statements/Balance sheet

  Qualifications:

• A Bachelor's degree preferably with concentration in Business, accounting, Management and Economics. Degrees in Sciences will be considered
• Minimum of 15 years of financial services experience with at least 5 years in Transaction Banking with particular emphasis on Payments, Cash management and Trade Finance
• Minimum of (5) years Managerial experience.
• Must understand economics concepts.
• Ability to work in a fast paced, customer focused environment.
• Knowledge of Microsoft Office Suite and other business software; strong presentation skills; strong verbal and written communication of English skills.
• Flexibility with work hours, including ability to work on holidays and weekends when necessary; ability to travel for business for period ranging one day to two weeks.
• Self-motivated