Reported successfully

Lead and develop standard of routine IT Operations:

• End-User or Front-line Support, handling user’s complaints and issues, including Internet Access, O365 accounts and Apps, Microsoft Window OS, Network Infra, Mobile & Tablet devices, Printers / Copiers and other software & apps and ICT related devices.
• Lead day-to-day ICT operations, including networks, servers, hardware, and software systems.
• Oversee asset management of ICT equipment and software licenses.
• Maintain documentation of system configurations, processes, incidents and troubleshooting guides.
• Participate in procurement of Office and ICT equipment and system.
• Liaise with vendors, service providers, and suppliers.
• Submit regular reports on repair & maintenance, and weekly issue report.
• Perform other duties as assigned by the Senior Manager (Executive Office)

Coordinate and support improvement to network security and infrastructure management

• In collaboration with the Global Support Office (GSO), coordinate and support the implementation of data security improvements, including firewall, encryption, Azure AD, M365 portal and Defender, including remote usage and patching/updates.
• Coordinate and support improvements of Network, Server, Filing system, CCTV and Data backup system.
• Ensure regular data backups, disaster recovery preparedness, and cybersecurity compliance.
• Support the planning, implementation, and monitoring of ICT projects and initiatives.
• Monitor system performance and troubleshoot complex technical issues.

IT governance and development

• Organize skill development & technical training for staff.
• Assist and develop required policies for IT operation and standardize best practice IT procedure.
• Involve in ICT digital transformation systems.
• Advise the senior management team on the latest technological developments in computer systems, software packages and office automation equipment.

The key skills required for the position of ICT Officer include:

Technical Knowledge: Must have understanding good knowledge of ICT systems at assigned area.

Operational management: Must be able to manage time effectively to meet his/her assigned tasks.

Communication: Must be able to understand basic communication skills and effectively communicate.

Qualifications & Requirements:
•    Must have bachelor’s degree in IT, Computer Science, or any bachelor’s degree with relevant ICT Certificates and Diploma. 
•    4 or 5+ years of relevant IT Support experience.
•    Hands-on experience with Fortinet Devices, UniFi Devices, NAS, Microsoft O365, Azure AD and Window Server.
•    Strong knowledge of CCTV, PABX, and Power backup System.
•    Effective communication and problem-solving skills
•    Willingness to learn and grow in a fast-paced environment.
•    Preferred certifications like CompTIA A+, MCSA and CCNA.
•    Must have sufficient English language skills.
•    Preference given to immediate joiners or short- notice candidates.