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Position Purpose

Product Owner is responsible for maximizing the value of the product resulting from the work of the Development Team. Product Manager has two main components:

• A product development role, defining and implementing Wave Money app functionalities following a Human Centered Design approach
• A “growth hacking” role, using analytics and insights to improve existing features and customer journeys, implement new ones and define tactical campaigns to drive customer acquisition and activity

Key Responsibilities

• Defines and implements the functional roadmap for Wave Money mobile applications, which include Customer App, Agent App, Shop locator and potentially other apps – this includes the implementation of main functionalities which are dictated by the broader roadmap (Bill Payment, Savings, Loyalty, etc.) as well as more tactical features and UX improvements
• Owns and manages the product roadmap, ensuring priorities are aligned with business objectives, customer needs, and delivery capacity.
• Project manages app delivery cycles
• Leads app-related service design activities for Wave Money apps
• Acts as a single point of contact for app development company and design resources; is fully involved in development sprints with the role of “application owner” and guides implementation and design choices
• Ensures quality of deliveries by leading UAT and FUT phases
• Responsible for current and new app distribution channels (store, web, POS, partner portal/devices)
• In charge of app upgrades and go-live coordination on all channels
• Oversees app analytics strategy (choosing tools, defining and owning KPIs, implementing analytics) and reporting
• Works closely with BI team to integrate app analytics to global BI/Data framework
• Works closely with Marketing team to propose campaign ideas, align on roadmaps and provide feedback on campaign effectiveness
• Experiments campaigns and new features with A/B testing, makes recommendation to the business

Job Requirements

• Strong strategic and analytical skills combined with consultancy skills and robust understanding of the business planning cycle and processes;
• Strong business acumen, including a good understating of market trends and customers in the market
• Ability to translate analytics into actionable strategic recommendations and capacity to effectively communicate complex information and concepts to different types of audiences;
• Ability to partner successfully with Leadership Team, quickly building trust and credibility by setting a high visible example of professional excellence;
• Strong influencing skills, ability to lead work in a virtual and multi-cultural environment, often without direct line authority; Ability to lead teams assertively;
• Complex project management leadership skills and problem-solving approach;
• Understands the operating environment and its business drivers across the market.
• Understands quantitative and qualitative research methodologies.
• Proven ability to connect, integrate and distil analysis and data into a meaningful interpretation to drive strategic recommendations and enable commercial decision making. Capable of describing relevant caveats in data or in a model and how they relate to business question.

Technical skills and competencies:

• Fluent in English language (written and spoken)
• App Analytics (Google Analytics, Google Play Developer Console, Mixpanel, other tools)
• Customer Segmentation
• Campaign management and follow-up
• Educated to degree level or advanced degree in Sciences/ Quantitative field preferred
• Experienced in Agile & Waterfall methodologies