Duties and Responsibilities of Data Center & System Administration Unit Manager

• Manages day-to-day operation, hardware server, storage, installation configuration, operating system and application, and record the system downtime and equipment inventory

• Develops hardware and storage, testing procedures to ensure operational reliability.
• Trains technical staff in how to use new software and hardware developed and/or acquired related hardware server, storage and software,
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support users,
• Establishes, maintains and manages user accounts and super user (root) of Linux, AIX and UNIX. Installs, modifies and maintains systems and utility software on server systems.
• Ensures high availability and acceptable levels of performance of the critical host servers computer and storage resources,
• Develops procedures to maintain server, storage and protect systems from unauthorized use, acts of nature and user abuse; procedures, programs and documentation for backup and restoration of host operating systems and host-based applications and coordinates project directions and schedules to maximize benefits and minimize impacts to the microfinance.
• Provides leadership in planning and joins the IT development project implementation and training sessions for IT Support,
• Manages the data centers and servers including hardware servers, storage, operating system application software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system, etc.
• Installs and configures the PC desktop, laptop, OS, application, printer, passbook printer, scanner and others equipment to branches’ operation, supports end user’s day to day related IT functions and operations, installation-configuration of camera security system to branches’ operation, installation and configuration of network infrastructure to branches’ operation and supports.
• Provides timely new staff with PC/account setup and orientation; escalated technical support that requires an on-site presence (network or PC equipment failure), including OS data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation.
• Controls and manages the valid server antivirus and software antivirus license asset,
• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
• Provides consulting/training/education services such as document management and staff training/orientation for standard systems, IT policy, procedures, guidelines etc.
• Be an active learner and a good leader of a team

Job Requirements

• Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• Minimum three years working experience in related field.
• Ability to make sound and logical judgments
• Strong customer relationship and customer service skills
• Written, verbal, presentation, and interpersonal skills for both English and Myanmar.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Hands-on leader, visionary, and problem solver with a passion for excellence
• Outstanding performer, persistent and pro-active leader, exceptionally detail oriented, and driven to exceed expectations
• Highly self-motivated and directed
• Good working knowledge of Reporting, Management and Organizational skills